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  • Thread Starter AndyMeps

    (@andymeps)

    Update:

    Would greatly appreciate some assistance from plugin support. I can see posts added after this have had activity for much less important things.

    For now, I have added some code to force the button to be visible on production, which is an improvement albeit a compromise in UX.

    I have left the issue present on the staging URL provided above.

    The code I used to “fix” it in Production temporarily:

    (() => {
    console.info('running place order renable script');

    setInterval(function() {
    const element = document.getElementById('place_order');
    if (element != null && element.style.display === 'none') {
    element.style.display = 'block';

    const badButton = document.getElementById('placeOrder');
    if (badButton != null) {
    badButton.parentElement.removeChild(badButton);
    }
    console.log('re-enabled place order button');
    }
    }, 2000);
    })();
    Thread Starter AndyMeps

    (@andymeps)

    Update:

    I’ve copied the site to staging, turned off the custom theme (using Twenty Twenty-Four instead) and disabled all plugins except woocommerce, update manager and woocommerce payments and it’s still an issue:

    Video

    Staging can be found at http://staging.thedotingdogcompany.co.uk – suggest navigating straight to /products/ to test as the links in the UI may direct you back to production.

    I also noticed that the issue only occurs whilst WooCommerce Payments is in Test mode (card detail form is on screen), turning off Test Mode whilst in WooCommerce Safe Mode shows no card form and I don’t get the issue.

    System Status Report from Staging:

    <br><br> WordPress Environment

    WordPress address (URL): http://staging.thedotingdogcompany.co.uk
    Site address (URL): http://staging.thedotingdogcompany.co.uk
    WC Version: 9.0.2
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ✔ 3.7.4
    Log Directory Writable: ✔
    WP Version: 6.5.5
    WP Multisite: –
    WP Memory Limit: 5 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: – Server Environment

    Server Info: Apache/2.4.52 (Ubuntu)
    PHP Version: 8.0.28
    PHP Post Max Size: 5 GB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    cURL Version: 7.81.0
    OpenSSL/3.0.2

    SUHOSIN Installed: –
    MySQL Version: 8.0.32
    Max Upload Size: 5 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database

    WC Database Version: 9.0.2
    WC Database Prefix: wp_
    Total Database Size: 160.32MB
    Database Data Size: 108.85MB
    Database Index Size: 51.47MB
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    attachment: 2393
    custom_css: 1
    customize_changeset: 4
    feedback: 3838
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    page: 19
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    wp_template: 2
    wpforms: 1
    xlwcty_thankyou: 1 Security

    Secure connection (HTTPS): ❌
    Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔ Active Plugins (3)

    WooCommerce.com Update Manager: by Automattic – 1.0.3
    WooPayments: by Automattic – 7.8.1
    WooCommerce: by Automattic – 9.0.2 Inactive Plugins (43)

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    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2
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    Google Listings and Ads: by WooCommerce – 2.7.5
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    NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.18.3
    OptinMonster: by OptinMonster Popup Builder Team – 2.13.2
    Password Protected: by WPExperts – 2.6.3.1
    PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.4
    Pinterest for WooCommerce: by WooCommerce – 1.3.24
    Popup Maker: by Popup Maker – 1.18.1
    Smart Coupons For WooCommerce Coupons: by WebToffee – 1.8.0
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    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
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    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    featured (featured)
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    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔
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    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – Logging

    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
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    Shop base: #6 - /products/
    Basket: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: #1176 - /terms-and-conditions/ Theme

    Name: Twenty Twenty-Four
    Version: 1.1
    Author URL: https://en-gb.ww.wp.xz.cn
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme

    WooCommerce Support: ❌ Not declared Templates

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    /var/www/html/wp-content/plugins/woocommerce/templates/block-notices/notice.php
    /var/www/html/wp-content/plugins/woocommerce/templates/block-notices/success.php WooPayments

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    Apple Pay / Google Pay: Disabled
    Fraud Protection Level: basic
    Multi-currency: Enabled
    Auth and Capture: Enabled
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    product-block-editor
    coupons
    core-profiler
    customize-store
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    woo-mobile-welcome
    wc-pay-promotion
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    new-product-management-experience
    pattern-toolkit-full-composability
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    launch-your-store
    product-editor-template-system

    Daily Cron: ✔ Next scheduled: 2024-06-26 18:10:26 +01:00
    Options: ✔
    Notes: 189
    Onboarding: completed Action Scheduler

    Canceled: 119
    Oldest: 2024-05-27 11:43:08 +0100
    Newest: 2024-06-25 09:06:45 +0100

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    Oldest: 2024-05-26 14:11:52 +0100
    Newest: 2024-06-26 13:54:00 +0100

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    Oldest: 2022-06-03 19:08:20 +0100
    Newest: 2024-06-26 14:05:38 +0100

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    Oldest: 2024-06-26 15:05:38 +0100
    Newest: 2024-07-22 22:24:13 +0100 Status report information

    Generated at: 2024-06-26 14:07:28 +01:00
    `
    • This reply was modified 1 year, 11 months ago by AndyMeps.
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