Austin M - a11n

Hi Tamas,

Thankyou, now I cheack and is theier
Id business

Great! In that case, the only issue is the one in the GitHub issue, which, unfortunately, is as yet unresolved. Feel free to follow the issue above for progress on this.

Hi @silentkv.

> I can fix it but I was hoping to identify the problem at its root instead of fixing it afterwards.

Yes, that is understandable. Unfortunately, because it appears to be unique to products synced with Printful, there must be something there that is causing issues.

Would you be able to try conflict testing? So disable every plugin except for Printful, Facebook, and WooCommerce, and switch to a default theme, and then see if the synced products work correctly? If so, reactive your other plugins and theme one by one, testing after each, until the issue resurfaces. It’s possible that the issue isn’t with just Printful, but Printful in combination with something else.

You could try this on a staging site if doing it on your live site would be too disruptive, although this can get tricky when connecting to outside services like Printful and Facebook. You could use the WP Staging plugin to create the staging site if you don’t have one handy.

Hi @ned38! I understand you’re having some issues with the XML sent to ShipStation.

Did ShipStation ever work on your site? If so, did this issue coincide with any site updates, such as plugin or theme updates?

Also, can you post your system status report? You can find that by going to WooCommerce > Status in your site’s admin area (or https://yoursite.com/wp-admin/admin.php?page=wc-status&tab=status, replacing “yoursite.com” with your site’s actual URL), then clicking “Get system report,” then “Copy for support.”

Thanks!

• This reply was modified 4 years, 4 months ago by Austin M - a11n. Reason: formatting

Hi @silentkv.

Hi, I sell mostly shirts but I’m experimenting with art prints. My flow is I use Printful, to Woocommerce, To Google and Facebook. I have the Google Listings & Ads plugin but how would I change the Simple Product>Google Listings & Ads>Product Attributes from the clothing options it gives me to artwork?

Yes, you can change the prints so that they don’t show clothing-specific options. These options are showing up because the prints have erroneously been put into the “Apparel & Accessories” product category. You’d want to change this to something else more appropriate.

For more information about product categories, find the “product category” section in Google’s Product Data Specification docs.

Let us know if you have any further questions!

Hi @devildad!

Related products and Category products not showing 2 in a row on mobile.

Are you referring to the Categories section on your home page? I do see that this collapses to one column on mobile.

If this is what you’re referring to, this is most likely going to be a theme configuration or customization issue, but we might be able to help you configure it.

Can you send us your system status report? You can find that by going to WooCommerce > Status in your site’s admin area, then clicking “Get system report,” then “Copy for support.”

Thanks!

Hi @danielmk! I understand you’re trying to update a product to use a discounted price, and are trying to customize the plugin to accomplish this.

To clarify, why do you need to customize the plugin in order to do this? If you update the price in WooCommerce, it should sync that price to your Google product feed as well.

Or is the issue that you want the product in your Google product feed to be different than the WooCommerce product in some way?

Hi @essexsignanddesign. Thanks the honest feedback. The deposit schedule with new accounts can definitely be confusing since it works a little differently than with established accounts. I’ll pass this feedback onto our payments team to see if there’s a way we can make this more transparent so there’s no doubt about what is going on. Cheers!