Austin M - a11n
Forum Replies Created
-
Forum: Plugins
In reply to: [Meta for WooCommerce] Impossible de relier mon fb à woocommerceHi @dylannba
Yes that’s right !
Thanks for confirming. Yes, feel free to go ahead and delete the system status report in that reply.
Cheers!
Forum: Plugins
In reply to: [Meta for WooCommerce] Purchase event stopped firingHi @gentlemako!
Recently our purchase event stopped firing. maybe this is because we updated to the latest version, please advise.
Can you give us some more details about this? Are you noticing an error, or just noticing that purchase events aren’t showing up when they should be?
Purchase events can sometimes be blocked by privacy plugins or settings in a customer’s browser. Could that be what’s happening here? Is it only some purchases that aren’t tracking properly, or all of them?
Thanks!
Forum: Plugins
In reply to: [Meta for WooCommerce] Do NOT want new products to shown in followers feedHi @drszoke. This would be somewhere in the settings for your Facebook store (on Facebook itself) rather than the Facebook plugin for WooCommerce. Facebook support would be the best ones to reach out to about this.
Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Transactions stopped showingHi @pleazo. Thanks for checking that. So, to clarify, WooCommerce Analytics is now showing the correct number of orders, but Google Analytics is still missing some?
Can you double check that the integration has been set up according to the instructions outlined here?
If so, were any of these purchases done through a payment gateway that doesn’t redirect to the “Thank you” page after a purchase is complete? This is how Google Analytics tracks purchases on your site, so purchasing through a gateway that doesn’t redirect here would cause issues tracking purchases.
It’s also possible that a security plugin on your site or on a customer’s browser can interfere with Google Analytics. Have you added any security plugins recently, or changed the settings of one?
You can test Google Analytics by following the steps here if you’d like to see if it’s a specific payment gateway or security configuration that is causing issues.
Let us know how that goes or if you have any further questions!
- This reply was modified 4 years, 5 months ago by Austin M - a11n. Reason: link formatting
Thanks for testing @jeffylube. At this point, it makes sense to take a look at your Square and fatal error logs, but it would be risky to share these on a public forum. Can you contact our support team directly at [email protected], link to this thread for context, and provide your most recent fatal error logs and Square sync logs?
You’ll only be able to get Square product sync logs if you currently have logging enabled for Square. To check, go to WooCommerce > Settings > Square and find the “Enable logging” setting. If this was already checked, please find the Square sync logs using the instructions below.
If it wasn’t checked, please check it, then purchase a product again so the inventory of the product goes down and then erroneously back up again, which should trigger a log entry.
To find the logs: Go to WooCommerce > Status > Logs in your site’s WP Admin area, open the dropdown by the “View” button, and look for the latest dated log files with “fatal-errors” and “square” in the name. You can ignore logs with “square-credit-card” in the name, as this is for the payment gateway portion of Square.
Please view the logs by clicking on them and then clicking the “View” button, as shown here: https://d.pr/i/zYVxgL
Then please copy the contents of these logs into pastebin.com, click “Create new paste,” and then share the links via email as explained above so that we can take a look. To clarify, the latest fatal error log and latest Square product sync log should each have separate pastebin links.
Thanks so much! I’m going to mark this thread as resolved since you’ll be contacting us directly.
Forum: Plugins
In reply to: [WooCommerce PayPal Checkout Payment Gateway] ONLY allow Pay LaterHi @tanner96, thanks for the system status report.
Looking at your checkout page, I see this: https://d.pr/i/7vaghY
Is this also what you see? Should any of these not be showing? It looks like all the payment methods except for “Finance with PayPal” are coming from other payment gateways, so you wouldn’t be able to disable them from your PayPal settings. You’d need to do it from your general payment settings (WooCommerce > Settings > Payments).
Forum: Plugins
In reply to: [Google for WooCommerce] After 30 days all product removed from google adsHi @kingdokken.
In product feed Automatically synced to Google with today date but on status it shows Not synced.
Can you send me a screenshot of this? If you don’t already have a screenshot service installed, here are a few options:
* https://snipboard.io
* http://skitch.com/
* http://getcloudapp.com/
* http://awesomescreenshot.com/There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/
Also, can you send me your system status report? You can find that by going to WooCommerce > Status in your site’s admin area (or yoursite.com/wp-admin/admin.php?page=wc-status&tab=status , replacing “yoursite.com” with your site’s actual URL), then clicking “Get system report,” then “Copy for support.”
Thanks!
Forum: Plugins
In reply to: [Meta for WooCommerce] You don’t have permission to edit these settings.Hi @basvoets.
When I try to edit the options.php I get a server 403 error saying that I don’t have permission.
You’d want to reach out to your hosting provider about this, then. They might have disabled this page for some reason.
If you have access to your database, you could just go to the
wp_optionstable and view/update the Facebook business ID from there. The options.php page is really just a list of all the rows in your wp_options table, so it’s the same data.Forum: Plugins
In reply to: [Meta for WooCommerce] Messenger language change?You’re welcome! Don’t hesitate to reach out again if you have any further questions!
I’ve linked your post in the GitHub issue @little33. Thanks for letting us know!
Forum: Plugins
In reply to: [Meta for WooCommerce] One more time: VAT not syncingHi @tspinde. Do you have logging enabled for the Facebook plugin currently? This would be the “Enable debug mode” checkbox in the “Connection” tab in your Facebook settings, as shown here.
If not, could you please enable it, try syncing again, and then find the logs at WooCommerce > Status > Logs in your site’s WP Admin area? The log you’re looking for should have “facebook” in the name and the current date. Once you find the log file, select it, and then click “View” to view it.
Next, please copy the contents of that log file into https://pastebin.com, select “Create new paste,” and then contact us via https://woocommerce.com/my-account/create-a-ticket/ with a link to that log file and to this forum thread. (The logs can contain potentially sensitive site data, so it’s better to share these with us directly than on a public forum.)
I’m going to close this forum thread since you’ll be contacting us directly.
Cheers!
Hi @alexrwlp. Thanks for the additional details. Do you see any fatal errors in your fatal error logs that match up to this issue date-wise? To check, go to WooCommerce > Status > Logs in your dashboard, open the dropdown by the “View” button, and look for any logs with “fatal-errors” in the name and an appropriate date.
If you see one, please view it by clicking on it and then clicking the “View” button, as shown here: https://d.pr/i/zYVxgL
Could you then copy the contents of the log into pastebin.com, click “Create new paste,” and then share the link so that we could take a look?
Thanks!
Forum: Plugins
In reply to: [Meta for WooCommerce] Deduplication issue on the Purchase EventsGreat! You’re very welcome @andrea87n. 🙂 Feel free to follow up if the error pops up again.
Forum: Plugins
In reply to: [Meta for WooCommerce] Can’t select pixel during integrationHi @maginem. That sounds like a plan! Let us know if you have any further issues.
Hi @zla520.
Still did not solve my problem.
I’m not sure what you mean here. Can you confirm the platform you are using trusts ISRG Root X1 certificates: https://letsencrypt.org/docs/certificate-compatibility/#platforms-that-trust-isrg-root-x1? Regenerating your SSL certificate won’t help if this is the issue.
Thanks!