I was trying to avoid that because I really needed this up and running like an hour ago. But I am starting to think there is no other solution.
Unfortunately, they are not able to assist with WordPress installs, and offer no support. blah blah blah – I tried, sadly they were of no help.
I noticed that, but I only logged in through FTP to the /webroot/ and put all files there. When I do go out of webroot, there are no files, only one other database folder.
I installed a fresh WordPress first, then copied the other site’s files over top, just like the instructions said. All files are in the root directory just like they had been on the old site. Any ideas of the easiest way to fix this?