AresIT
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Forum: Reviews
In reply to: [WP Compress - Instant Performance & Speed Optimization] asco total@djpd Immediately after we saw this comment we checked all our services and partner sites, the reported issues does not exist anywhere else that we can see it, on over 15.000 active installs we had no reports of this problem. WP Compress does not have any servers in China or Finland from which attacks could originate.
User has not contacted us directly via official support channels which are open to anyone who is using our service.
We do have servers in Germany/US, which are CDN / Critical API servers and those call users sites in order to download assets, optimize css/js/images, create Critical CSS.
As claiming Search engines instantly dropped his ranking, we are not aware of those problems and we’re not sure can anything happen that “instantly”, we don’t modify SEO meta, we don’t modify the HTML (except for example images..)… and again we checked for the problem on few partner sites and it was not existing.
As this is one and only comment from the mentioned user and no username like that (similar or identical) exists in our system we believe these are false accusations, however if the problem really does exists we need the user to contact us and deliver us information in order for us to investigate.Hi @niharikaverma95 ! If you can please reach out at https://wpcompress.com/support/ we’ll be happy to look at your specific site and help however we can – apologies as this is not checked as frequently, but we’re happy to help!
Patched in latest release
@winock Hello and thank you for contacting us!
Even the free version of plugin has our live chat support available to users via our website. Please contact us through that so we can take a look and see if there are any conflicting issues such as usage of Cloudflare (if not integrated by API Key) or maybe server incompatibilities which we can patch via plugin updates.
If you have any other questions let us know!
Thank you!Forum: Plugins
In reply to: [WP Compress - Instant Performance & Speed Optimization] Works with DIVI?@hai3009 Sorry for late reply, please use our support chat available at our WP Compress site in case you want quicker reply or need any assistance!
We haven’t had any recent reports as we patched more than few issues with DIVI theme, however if you find any issues you can contact our support and we will take a look and make patches to fit your needs!
Thank you!Hi @nathankop ,
Thanks so much for your detailed feedback — I’m really sorry you’ve had such a frustrating experience so far. That’s definitely not the kind of first impression we want to make, and we truly appreciate you giving WP Compress a try across so many different setups.
From what you’ve described, it sounds like something on the sites may be overriding or blocking our optimizations — especially if Critical CSS isn’t loading even with “Force On” enabled. The platform is designed to optimize instantly, so something is definitely off, and we’d love to help you get to the bottom of it.
If you’re open to it, please reach out to our support team at https://wpcompress.com/support/ — we’ll take a direct look and do everything we can to get things running smoothly. We truly pride ourselves on hands-on support and would really appreciate the chance to turn this around for you.
Thanks again, and we’re here for anything you need!
Warmly,
The WP Compress TeamPatched @6.50.45
@adamedoe-1 Thank you 🙂 It’s patched in latest release
Hi @realblackz ,
Fallback works partially by using JavaScript, in case you have any issues in JavaScript that can prevent execution of the code then the fallback will maybe not work. We can sort this out.
Can you please contact us at [email protected]?
@word6w Hi,
Yeah we have that in mind, however it’s not so easy due to a lot of missing hooks – but we are trying to avoid the WP compress function. 🙂