Thank you for your swift reply. Your info inspired us to look into whether the MS Customer Insights javascript would accept taking the .class rather than the #id, and of course you were right. This also made our final solution even more flexible, so thank you for that 🙂
This leaves us with customizations only on in our theme’s .twig-files, and the plugin can live happily with any new updates that would be pushed.
Happy plugin, happy WP!
Thank you – and keep up the good work. Will set this to resolved.