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Thank you for your reply.

The problem was solved when i replied on the ticket using the support agent account, which means that new tickets will not show to the user until it’s status is changed or a comment is added by the agent, how can i show the new tickets to the user?

I have a second question which is related to polylang,
My default language is “Arabic” and your plugin is working great on both english and arabic but i’m facing a problem that when an english user clicks on “my tickets” he is redirected to the Arabic page. I believe the problem might be that we are not given the option to select multiple pages to be “tickets list” page under settings>plugin pages unlike the “ticket submission” option which allows to select multiple pages.

I would really appreciate your assistance in both points.

Thank you very much for your support.