avinashcov

Hello @gagnieray,

Thank you for connecting with us over email.

As discussed, team is working on a solution and will update you over email.

Thank you for choosing Conversios.

Hi @topopti,

Thank you for sharing the earlier email in the thread.

For clarity, the message dated March 17, 2025 was part of a billing discussion regarding the charge processed through Stripe. In that same communication, we had also referenced our earlier conversation where an upgrade to the Agency Plan had been discussed and asked whether you wished to cancel your existing subscription before proceeding with the upgrade.

As the email shared above only shows part of that message, we are adding a screenshot of the complete email here for full context. As noted in that communication, we did not receive a confirmation to proceed with either the upgrade or a cancellation, which is why the subscription remained active in the system.
(https://bit.ly/415xYrI)

We have reviewed the communication history again internally and are addressing the matter accordingly.

Hi @topopti Team,

Thank you for taking the time to share your feedback.

We take concerns like this seriously and have reviewed our records regarding the subscription mentioned. Our records show that there was an earlier communication where an upgrade request was discussed. We had followed up regarding that request but did not receive a response confirming how you wished to proceed.

As we did not receive a confirmation for the upgrade and were also unable to locate any cancellation request associated with the registered email address in our system, the subscription remained active.

We have reached out via email to review the matter in detail and to better understand the earlier communication you mentioned. If there are any previous emails or additional details available, we would appreciate you sharing them so we can investigate this further and assist accordingly.

Hi @markwat,

Thank you for taking the time to share your feedback.

We truly appreciate your kind words and are glad we were able to identify the issue and work with the development team to implement a solution that helps reduce the chances of it occurring again. Your patience and cooperation throughout the process were greatly appreciated.

If you ever need any further assistance or have questions, please feel free to reach out. We are always happy to help.

Hi @danielsps,

Thank you for creating this thread here.

We sincerely regret the inconvenience caused here. We kindly request you to please connect with our Support team at [email protected] so that they can assist you with the best possible options, as there might be additional details required for debugging and to provide fixes.

Looking forward to assisting you.

Hi @siapg,

Thank you for sharing your experience.

We respect your familiarity with WordPress and understand how frustrating it can be when something does not work as expected. In this case, the plugin and license were delivered immediately along with setup instructions and access to support. Our team reached out multiple times offering assistance and troubleshooting.

The only response we received was that you could not get it working and decided to move to a different solution. No error details, screenshots, or other information were provided that would allow us to verify or resolve any issue.

As a business, we follow a consistent refund and support process for all customers. This requires allowing our team to review and confirm an issue so that the appropriate action can be taken, whether that is a refund for a verified product issue or support for configuration-related matters. That did not occur here. Support was never refused, and we remained available throughout. We remain open to reviewing the setup if you would still like assistance.

Hi @antonynz,

Thank you for checking on this.

I would kindly request you to connect with us so that we can check and guide you further, as we may need some additional information. Send an email to [email protected] with the subject line “Support Thread for Admin Slowdown issue”.

Looking forward to your email so that we can assist you with the same.

Hi @luke235234,

Thank you for creating this thread.

We sincerely regret the inconvenience caused here.

Please let us know what version you are currently in, and it would be great if you could connect with us at [email protected], as we may need a few additional information.

Looking forward to assisting you with your concern.