avs22
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@lucavigg you can add a separate JS file with the code, or add it to your current sites JS. It really depends on how you have structured your entire build. In our case we have our core site JS and and additional one where we address issues like this if needed.
hi @mosesmedh,
I am the user that joined github yesterday specifically to share this issue since it I couldnt find any other complains or reports of it. I am not a fulltime developer (just have basic understanding of js and php) so I never needed a github account.
The recreation of the video is by another user who is not very active but has had a github account for a while from what i can see.
And most importantly to recreate the error:
1. You have to clear browser cache and clear all customer sessions on the site – this 2 steps are extremely important. If you have visited the checkout page anytime before in your browser, the error does not show up till the wordpress site flushes all caches. It would be best to test on a browser other than the one you are running as woocommerce admin. Clear browser cache and customer sessions for each retest.
My setup if it helps: I was running the woocommerce store as admin on brave browser and was testing on google chrome and safari (both in incognito and private mode and clearing all history and caches, along with customer sessions on woocommerce before each test). I changed this up and tried with each browser and had the same result.
We were only able to find this error because we hit 100% abandonment of carts for new users because it’s near impossible to fill out the form with the focus shifting. Existing users either dont face this error cause of their caches or have saved details so they dont need to input any details in the fields.
It would be best to test recreating the environment as mentioned above.
The rest of the details I have provided in the github post and earlier in this thread. I am willing to provide any extra details that are required. But this is definitely an issue.
Thank you for your prompt responses and any help you can provide.Hi @mosesmedh,
1. The issue is resolved if you disable the stripe plugin.
2. The issue is also resolved if you refresh the checkout page after the page is completely loaded.
3. I have been as detailed as possible in my github post, and willing to provide any further information that is within my scope.
4. link to github post: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/4142
5. I cant provide the status system report as it has a lot of sensitive information about our site, and I’m also not at liberty to provide the site url.
Please let me know if theres anything else you need to help in addressing this issue.Thanks
Hi @mosesmedh
Thank you for your prompt response.I have updated the site with the temp work around – force refreshing the checkout page (as mentioned in the details above). This was a critical error causing almost 100% of all new customer cart abandonments on our site.
I was going to recreate this on a dev/staging environment for demonstration but another user has already recreated a demonstration on github so I will add that video post here for your reference.
Demo of error: https://github.com/user-attachments/assets/a60f2a3d-a3bb-4d19-9c98-8ec45e34343f
Really appreciate your input on a more effective solution as opposed to the current one we have in place.
Thanks