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Viewing 15 replies - 1 through 15 (of 32 total)
  • Thread Starter azzuwp

    (@azzuwp)

    As I said, the link you posted is returning a 404 error, so I can’t contact you via the form

    Thread Starter azzuwp

    (@azzuwp)

    https://givewp.com/contact-us/

    The page is returning a 404 error. Can you give me another link to contact you, please?

    thank you

    Thread Starter azzuwp

    (@azzuwp)

    Thank you. We can’t increase the memory limit. The hosting support advised that we check for a plugin conflict. I’ll do that and let you know.

    Thread Starter azzuwp

    (@azzuwp)

    I’d like to add something:

    The site shows a persistent warning in the WordPress dashboard: “Action Scheduler: 6 past-due actions found.”

    Investigating via phpMyAdmin, I found the following pending actions in the wpbg_actionscheduler_actions table:

    • action_scheduler/migration_hook – pending since 2026-03-10
    • action_scheduler_run_recurring_actions_schedule_hook – pending since 2026-03-11
    • givewp_cache_campaign_data (x4) – pending between 2026-03-16 and 2026-04-15

    The WordPress debug log shows the following fatal error occurring during page load:

    “PHP Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 106971136 bytes) in wp-includes/class-wpdb.php”

    This is followed by “Commands out of sync” database errors triggered by ActionScheduler_QueueRunner during the shutdown hook.

    My hypothesis
    The PHP memory exhaustion causes the execution to crash mid-process. This likely interrupts both the Action Scheduler migration (which has been stuck since March 10) and the GiveWP settings save operation, as the fatal error fires before the database write can be completed.

    The four givewp_cache_campaign_data actions have been accumulating since mid-March, which aligns with when the memory issue appears to have started.

    Could you confirm whether this is a known issue and advise on the safest way to resolve it without risking any donation or campaign data?

    Thank you for your support.

    Best regards

    Thread Starter azzuwp

    (@azzuwp)

    Thank you. Here it is:

    WordPress Environment

    Home URL: I'd rather not show
    Site URL: I'd rather not show
    WP Version: 6.9.4
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: it_IT
    Permalink Structure: /%postname%/
    Show on Front: page
    Page on Front: Home (#63398)
    Page for Posts: News (#70564)
    Table Prefix Length: wpbg_
    Table Prefix Length: 5
    Table Prefix Status: Accettabile
    Admin AJAX: Inaccessibile
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, in-progress, failed, refunded, revoked, cancelled, abandoned, processing, preapproval, upgraded, dp-rewrite-republish Server Environment

    Hosting Provider: DBH: localhost, SRV: I'd rather not show
    TLS Connection: Connessione usata TLS 1.3
    TLS Connection: Probably Okay
    Server Info: Apache
    PHP Version: 8.2.30
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    PHP Max Upload Size: 256 MB
    cURL Version: 8.15.0, OpenSSL/3.5.4
    SUHOSIN Installed: –
    MySQL Version: 8.4.6
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    gzip: ✔
    GD Graphics Library: ✔
    Multibyte String: ✔
    POST remoto: ✔
    GET remoto: ✔ GiveWP Configuration

    GiveWP Version: 4.14.6
    GiveWP Cache: Abilitato
    Database Updates: Tutti gli aggiornamenti del database sono stati completati.
    Database Updates: Tutte le migrazioni del database completate.
    Database Tables: ✔ wpbg_give_donors✔ wpbg_give_donormeta✔ wpbg_give_comments✔ wpbg_give_commentmeta✔ wpbg_give_sessions✔ wpbg_give_formmeta✔ wpbg_give_sequential_ordering✔ wpbg_give_donationmeta✔ wpbg_give_revenue✔ wpbg_give_migrations✔ wpbg_give_log
    GiveWP Cache: Abilitato
    GiveWP Cache: ✔Nuova donazione✔Failed Donation✔Ricevuta di donazione in elaborazione✔Ricevuta della donazione❌Nuova donazione offline❌Istruzioni per la donazione offline✔Registrazione di un nuovo utente✔Informazioni dell'utente registrato✔Note relative alla donazione✔Accesso via email
    Upgraded From: 4.14.5
    Test Mode: Disabilitato
    Currency Code: EUR
    Currency Position: Prima
    Decimal Separator: ,
    Thousands Separator: .
    Success Page:
    Failure Page:
    Donation History Page:
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: PayPal Standard, Donazione con bonifico
    Default Payment Gateway: PayPal Standard
    PayPal IPN Notifications: IPN ricevuto per #72128 ( 5CC6198612893152E ) su 04/15/2026 a 14:22. Stato VERIFIED
    Donor Email Access: Abilitato
    Stripe Webhook Notifications: N/A
    Platform Fee Amount: 0% Active GiveWP Add-ons

    Give - Form Field Manager: ✔ Licenza Attiva – di GiveWP – 3.2.1 Other Active Plugins

    All-in-One WP Migration and Backup: di ServMask – 7.105
    Astra Pro: di Brainstorm Force – 4.13.1
    Business Essentials for Contact Form 7: di Scott Paterson – 1.2.1
    Contact Form 7: di Rock Lobster Inc. – 6.1.5
    Disable Comments: di WPDeveloper – 2.7.0
    Duplicator Pro: di Duplicator – 4.5.25.4
    Elementor: di Elementor.com – 4.0.6
    Elementor Pro: di Elementor.com – 4.0.4
    Happy Elementor Addons: di Leevio – 3.21.3
    SearchWP Live Ajax Search: di SearchWP – 1.8.7
    Site Kit by Google: di Google – 1.178.0
    Slider Revolution: di ThemePunch – 6.7.18
    Speed Optimizer: di SiteGround – 7.7.10
    Wordfence Security: di Wordfence – 8.2.0
    WPCode Lite: di WPCode – 2.3.5
    WP Mail SMTP: di WP Mail SMTP – 4.8.0
    Yoast Duplicate Post: di Enrico Battocchi & Team Yoast – 4.6
    Yoast SEO: di Team Yoast – 27.5
    Yoast SEO Premium: di Team Yoast – 27.5 Inactive Plugins Theme

    Name: Astra
    Version: 4.13.1
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: No – Se modifichi GiveWP su un tema genitore che non hai creato personalmente, ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child
    Thread Starter azzuwp

    (@azzuwp)

    The problem is we don’t own the license, the freelancer who developed the site does and we’re not in contact. Could you help?

    Thread Starter azzuwp

    (@azzuwp)

    Hi. It’s happened again. The Client tells me it’s happening when there’s a failed order and the customer tries again..
    Could you please give me some feedback?
    Thank you very much

    Thread Starter azzuwp

    (@azzuwp)

    In the forums I think I’ve found the culprit: my setting was “Calculate tax based on: Customer shipping address”, but having set the price to include taxes I guess I had to select “Calculate tax based on: Shop base address”. If I do so, the issue is resolved.

    Thread Starter azzuwp

    (@azzuwp)

    Hi, I’ve done so. All plugins deactivated except woocommerce. Activated a default theme. The problem is still there… so I guess it is a Woocommerce issue…what can I do? thanks

    Thread Starter azzuwp

    (@azzuwp)

    Can you please help me on this? it’s quite important…

    Thread Starter azzuwp

    (@azzuwp)

    It’s not solved. Try and and the product to the cart, if you go to the checkout page (Kasse), you’ll see the change of price. After that if you go back to the product page, you’ll see the price is changed there as well.

    Thread Starter azzuwp

    (@azzuwp)

    The problem originated in the “after tax applied” option: on one of the rules this was enabled, not on the others. I think this messed up the configuration and cart behaviour. I enabled it on all the rules and the issue disappeared.

    (could you please hide the links and names of the products I posted? thank you very much)

    Thread Starter azzuwp

    (@azzuwp)

    Problem solved! Thank you

    Thread Starter azzuwp

    (@azzuwp)

    Sure:

    1. WordPress: 6.2 , WooCommerce: 7.6.1, Weight Based Shipping: 5.5.1 , PHP: 7.4.33.
    2. https://imgur.com/a/MXDHswI
      Please, consider that when I tested this the Free shipping rule was active and all the other shipping rules were set to “below 2000€”. I had to reverse back and deactivate cause I couldn’t leave it like that on the production site, not working properly.
    3. I’m testing it with the order:
      Item #1: Vortek T30, 39 pieces
      Item #2: Rete Everplax – ROTOLO DA 25 METRI, H. 150 CM, 4 pieces,
      Item #3: Paletti in ferro a T – H. 175 CM – SEZIONE DA 30 MM, 51 pieces
      Item #4: Saette per recinzioni – H. 150 CM, 10 pieces
      Item #5: Staffa per saette, 10 pieces
      Item #6: Filo tensionamento, 3 pieces
      Item #7: Filo legatura, 1 piece
      Item #8: Tirafili Plastificati , 15 pieces
      Item #9: Chiave manuale T30 , 1 piece
      Total order weight: 359.675kg
      Order subtotal: 2243,40
      Shipping destination: Via Test 45, 13900, Biella, BIELLA, Italy
    4. I expect to see
      — Free Shipping: 0; because the cart total is above 2000€
    5. I do see instead:
      I do see the free shipping at first, but if any changes are made to the cart, like adding or removing one item, the free shipping disappears and regular shipping rules are displayed even when the 2000€ are reached.
    Thread Starter azzuwp

    (@azzuwp)

    Any ideas? I really need to sort this out.. Thank you for your time

Viewing 15 replies - 1 through 15 (of 32 total)