Sounds great! I guess this is a problem others have hit before, but not been able to figure out the source of the problem. Hopefully more people will be satisfied with your plugin and WordPress in general when this issue(s) gets fixed. (Also the batch plugin install problem which happens when the theme is installed and has “missing dependencies” and is unable to complete with the same error message)
I need an email-address then in order to send you anything at all then.
A commercial theme, Skybox bought via http://themeforest.net, and the ssh login is with ssh key (passwords were disabled on the account)