Anita

Hi Brent

Thanks for your reply, and sorry for my delay in taking your advice.

I did try to regenerate the permalinks but the same thing happened. I also manually purged both the object and the page cache.

I have the correct lines in the wp-config.php file but do not see an error being written to the debug.log file, although in the browser I do see the “critical error” message.

Could the error be preventing writing to the file?

Anita

Thank you for the quick response and update.

Hi Chad,

Thanks for such a quick response.

Yes, I’m getting a literal “*** password redacted ***” string. And yes, I’m using wpmem shortcodes. I downloaded the php files on the site and searched for those two strings.

Problem 1 – Solved.
Cause: Log Emails plugin, the very plugin I was using to stop emails being sent from a staging site!
Fix: Replace with FluentSMTP and disable emails.

Problem 2 – Solved but don’t know why.
Cause: WP Bruiser option to protect registration form. Deactivating that option allows successful registration. Presumably something checks the domain as it works on the live site.

Thanks again for your suggestions.

Anita

Found it eventually:

Mailer: postsmtp
HostName: localhost
cURL Version: 7.71.0
OpenSSL Version: OpenSSL/1.1.1g
OS: Linux veritaneuro-com-vm 4.19.0-21-cloud-amd64 #1 SMP Debian 4.19.249-2 (2022-06-30) x86_64
PHP: Linux 7.4.9 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.0.2 en_US UTF-8
WordPress Theme: Verita Neuro
WordPress Plugins: Post SMTP, Gravity Forms, WPML Multilingual CMS, WPML SEO, Automatic YouTube Gallery, Blogmentor, Yoast Duplicate Post, Easy Theme and Plugin Upgrades, Elementor Pro, Elementor, Enable Media Replace, Essential Addons for Elementor - Pro, Essential Addons for Elementor, Entry Automation Dropbox Extension, Entry Automation for Gravity Forms, GDPR Cookie Compliance, Site Kit by Google, Gravity Forms International Phone Field Input Masking, Gravity Forms Dropbox Add-On, Gravity Forms Slack Add-On, Gravity Forms Zapier Add-On, MainWP Child Reports, MainWP Child, Pixel Caffeine, Post Tags and Categories for Pages, Public Post Preview, Really Simple SSL, Redirection, Templately, Yoast SEO Premium, Yoast SEO, WP File Manager, WP-Optimize - Clean, Compress, Cache, WP RSS Aggregator, WPML Media, WPML String Translation, WPvivid Plugins Pro, WPvivid Backup Plugin
WordPress wp_mail Owner: /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): PostsmtpMailer->get_mail_args
Postman: 2.1.8
Postman Sender Domain (Envelope|Message): veritaneuro.com | veritaneuro.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: Sendinblue (https://smtp-relay.sendinblue.com:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 84 | 3

Hi,

Thanks for getting back to me. It was a puzzle as to why the site had gone down.

Not sure about the web server they are using but it is a Windows server. The file where they have rewrite rules is called web.config in case that gives you any clues. They are using PHP7.0. The hosting is provided by LFC: https://cp.lfchosting.com/
The backend is not cPanel and does not look like Plesk.
The client manages updates themselves from the WordPress admin area.

If you need more information, just ask.

Kind regards,

Anita

Thanks I’ll give this a go.
Thank you both for your quick responses too.