beatrice12
Forum Replies Created
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Forum: Plugins
In reply to: [Image Photo Gallery Final Tiles Grid] Not privacy-compliantHello @blapps,
Thank you for bringing this to our attention!
We’ve opened a ticket with our development team to investigate this further.
Warmly,
Beatrice.
Forum: Plugins
In reply to: [FancyBox for WordPress] Captions content changedHello @malae,
Would you mind updating to a more up-to-date theme? Also, please ensure that you’re using the latest versions of both WordPress and PHP.
Warmly,
Beatrice.
Forum: Reviews
In reply to: [Gallery PhotoBlocks] Sehr leistungsstarkThank you very much for your feedback and review! We appreciate it!
Forum: Plugins
In reply to: [FancyBox for WordPress] Captions content changedHello @malae,
Could you please let me know which theme you’re using? Also, if possible, could you share a few screenshots showing the steps you take to add captions and images to your site?
Warmly,
Beatrice.
Forum: Plugins
In reply to: [FancyBox for WordPress] Captions content changedHello @malae,
We tested this with the latest version and everything is working properly.
Can you please clear your website’s and browser’s cache and check again afterward?
Warmly,
Beatrice.
Forum: Reviews
In reply to: [Strong Testimonials] I have a good experience with this pluginThanks a lot for your review!
Hello @maniplus,
Thank you for your thoughtful review of the plugin’s capabilities and critique. We do appreciate thoughtful feedback and will give that part of your review the careful consideration it deserves.
Our refund policy is clearly outlined on our website, and while we try to satisfy all of our users, sometimes we must adhere to our stated policy, especially as a small team.
We wish you all the best in your future endeavors, and we hold no ill will toward you despite our transactions together.
All the best,
Beatrice.
Forum: Plugins
In reply to: [FancyBox for WordPress] Captions content changedHello @malae,
Thank you for the screenshots!
We managed to replicate this behavior on our end. I opened a ticket with our development team regarding this issue, and it will be fixed in a future update.
Apologies for the inconvenience and thanks for bringing this to our attention!
Warmly,
Beatrice.
- This reply was modified 11 months, 3 weeks ago by beatrice12.
Forum: Plugins
In reply to: [Kali Forms — Contact Form & Drag-and-Drop Builder] Contact form hacked?Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.
Forum: Plugins
In reply to: [FancyBox for WordPress] Captions content changedHello @malae,
Would you mind sharing a few screenshots of your Fancybox settings, especially any that relate to captions or overlays?
Thank you,
Beatrice.
Forum: Reviews
In reply to: [Strong Testimonials] Llevo años usandoloThank you very much for your feedback and review! We appreciate it!
Forum: Reviews
In reply to: [Simple Custom Post Order] Works beautifullyThank you very much for your feedback and review!
Forum: Plugins
In reply to: [FancyBox for WordPress] Captions content changedHello @malae,
Thanks for reaching out to us!
I was not able to replicate this behavior on my end.
It might be an issue caused by a plugin or your theme.
I recommend installing this plugin: https://ww.wp.xz.cn/plugins/health-check/
After you install and activate the above plugin it has a Troubleshooting mode that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user; your visitors will still see the normal website.
Go to its troubleshooting mode and only activate FancyBox for WordPress and see if it works correctly with a default WordPress theme (Twenty Twenty-Five, for example) and no other plugins.
Please let me know how it goes and what you find!
Warmly,
Beatrice.
Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.
Hello @chrisfraikin,
Thanks for reaching out to us!
The Simple Custom Post Order plugin is designed to help reorder existing custom post types, but it doesn’t actually create new post types or add menu items like “Portfolio” to your dashboard.
If you’re not seeing a “Portfolio” menu, it’s likely that the Portfolio post type hasn’t been registered yet. This might typically be done by your theme or another plugin.
Did I understand your issue correctly? Let me know if I’m missing anything, and feel free to share more details so I can assist you better.
Warm regards,
Beatrice.