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Forum Replies Created
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Forum: Plugins
In reply to: [Zendesk Chat] Only for logged in usersHi IvanSlater and michent1,
currently the widget shows to all, i will let the Product Owner know of this request to show the widget only for logged in users as an option.
Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] Compatibility with WPMLHi Tecla,
i believe it will be compatible with WPML.
Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] User name and e-mailHi ricardods,
this seems like a special use case as not all logged in users may want this, either case i will let the Product Owner know of this request.
Thanks!Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] Error activating pluginHi asterixxx,
sorry for the late reply, are you still facing any issue with activating your plugin?
Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] Zopim Chat section missing from menuHi imambudianto,
sorry for the late response,
i have visited your website and see the widget was embedded manually, i also understand from your page that you are using W3 Total Cache plugin which seem to have an issue with our plugin. We will notify the developers of this bug.
As for Zopim Trial, it lasts for 14 days, you can go ahead and chat with our support if you need more time to trial the Premium features.
Thank you!Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] Pre-Sales inquireHi geniecommands,
you can go ahead and signup for a Trial account with us (14 days), in that case your can try the product with your WordPress site.
In this 14 days trial, you enjoy:
1. Full Premium plan features
2. Full Widget Customization
3. You will be able set operating hours on your widget, thus you can decide what time will be online and offline for your widget.As for location restrictions, we will notify the Product Owners of Zopim and let them know of the use case.
Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] Widget not showingHi lmartins,
Sorry for late response,
i apologize that the plugin does not work for you. I understand there’s a few problem with our Plugin with W3 Total Cache, after seeing your site, i understand that you are using that plugin too. We will notify the developers with your feedback.Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] How to add plugin code to header html using functionHi jenfetch,
Sorry for the late response,
i do not understand your use case here, are you trying to embed our Live Chat Widget to your WordPress Site, in that case you can go ahead and install the plugin and link your account by logining in to your account from the plugin.Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] Agent can't chat from widgetHi whoaloic,
thank you for your feedback,
For Agent to take chats, Agents have to login to the dashboard to serve the chats.
Are you referring the plugin as the widget? If so, we will take in the feedback and see if we have any future plans for this.Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] Theme is breakingHi ulhas9,
Sorry for the late response.
i have went to your website and give it a check, it looks resolved.
Is our plugin still causing junk characters to the top of your page?Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] Menu icon not foundHi St3rMiN4ToR,
thank you for your feedback,
our developers have updated with a new icon.Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] How to add HTML to Child theme?Hi yaveii93,
I am sorry, i do not understand your question, would you mind describing your use case and what are you trying to achieve? If it is too private to list your usecase here, you can email to [email protected]
Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] connecting without SSL enabled Could not log in to ZopimHi Deterjan and joansanches,
is the issue resolved for you?
Let us know if we can help to fix the issue.Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] W3 Total CacheHi Trevald,
Thank you for your feedback.
We will notify the developers of your use case with W3 Total Cache,
as for the re-entering user credentials, it’s more of a security feature that we need to authenticate which account you are linking your WordPress account to.Regards,
Team ZopimForum: Plugins
In reply to: [Zendesk Chat] integrated with logged in users?Hi andrew55,
when the user is logged into your WP page, yes it will prefix their username and email to the one they logged in. Let us know if there is any issue with this.
Regards,
Team Zopim