Ben from Afterpay

Hi @briannanda007,

Thank you for reaching out on this topic. Currently no updates are available from the Afterpay team.

Please note that there is no action for merchants using the Square Marketplace JS library in WooCommerce, as updates and improvements are handled via the Square CDN and do not require a plugin update.

For best practice and conversion rates, the Afterpay team highly recommend merchants implement both PDP and cart page messaging, which has a proven track record of success with merchant partners using the Afterpay service.

The Afterpay team will frequently and consistently update both branding and language used and as a result it is vital that merchants continue to implement and use dynamic messaging solutions for when these updates are made to remain consistent, relevant and up-to-date.

Please note that should merchant partners choose to implement static assets they will be responsible for any misrepresentation of the Afterpay service and the Afterpay team will not be able to provide support or troubleshooting should challenges arise.

Thank you.

Hi @kds26,

Thanks for following up. Yes, the team were able to replicate the reported behaviour and are currently investigating potential solutions. They suspect that it has something to do with top-level cookies on the afterpay.com domain causing Mozilla to deem the messaging’s Placement API as a potential cross-site tracker (which it is not).

Has this been reported by any customers, or internal testing only?

Thank you.

Hi @kristinubute,

Thanks for following up. Really appreciate your patience here. You’ll receive a response via email as soon as someone is available to take a look.

There’s not much more detail I can share on a public forum due to the this being credential related. But I’ll talk to the team about any open cases relating to this thread. Is there a business name or something else non-sensitive that could help us to identify the tickets you’ve raised?

Please don’t share an email address or any other personal information, but a business name or website URL is generally considered safe to publish on this forum.

Thank you.

Hi @kristinubute,

Thank you for reaching out with these questions.

Each merchant has a unique Secret Key corresponding to their individual Merchant ID. It would have been provided by Afterpay to the merchant when their account was first provisioned. It’s a very long string of numbers and letters. Please try to copy and paste to avoid typographical errors.

The team can confirm that a 401 Unauthorized response from the Merchant API indicates that either the Merchant ID or Secret Key are incorrect.

For individual assistance configuring the plugin settings in the WordPress admin, you can share temporary access with a member of the Afterpay team. To facilitate this, please submit a support request including a link to this post using the following web form: https://afterpay.formstack.com/forms/global_merchant_technical_support

A member of the team will then reach out to you within 1 business day.

Thank you.

Hi @avong,

Thanks for following up.

Can you please confirm the details of the challenge you’re experiencing? Is it that some of your theme’s required scripts are not loading while the Afterpay plugin is activated? Is this only in conjunction with the WP Optimize plugin being activated?

In order for the Afterpay team to assist with the investigation, they will need access to the WordPress environment where the behaviour can be replicated. However, we cannot exchange access details via a public forum. Thus, we request that you please complete the form to raise a private ticket.

Thank you.

Hi @avong,

Thanks for your message.

The team would like to assist with this challenge. To facilitate this, please submit a support request including a link to this post using the following web form: https://afterpay.formstack.com/forms/global_merchant_technical_support

A member of the team will then reach out to you within 1 business day.

Thank you.

Hi @galapogos01,

Thank you for your query and for expressing your concerns regarding the potential impacts of poor-quality software on your sales. We understand the importance of providing top-notch integrations for our merchants and continually strive to maintain the highest possible standards in all our releases.

Whilst we have robust quality control measures in place to ensure that our releases are functional and reliable, unforeseen issues that may not have been anticipated during testing can arise from time to time. We proactively monitor for issues and actively update our plugins, addressing them promptly and precisely.

Regarding the specific issue you raised regarding error logs, we believe this error would not have impacted orders, but please do not hesitate to contact our support if you would like this to be investigated.

Thank you.

Hi @galapogos01,

A fix for this issue has been released with version 3.7.1.

Please follow up if there are any further challenges.

Thank you.