bernadette19

Of cours appears the error on every order and every client, eccept international orders. The error just occures on national shippings.

We´ve tested the sadbox mode and the sample label were printed. The error appears just when the connection is active to dhl endpoint.
Also the log files…the request is both the same: at sandbox mode and active mode – but just in active mode the error appears.

All the settings are corrcect we set 01 for national German intraship and also 01 for international intraship since the client has set this orders:

62709410390101
DHL PAKET INTRASHIP

62709410395301
WELTPAKET INTRASHIP

Thanks for checking.

Hi Shadi,

unfortunately the same error suddenly occures again, althoug we kept all settings the same for the last months (exept password we also changed in the dhl settings).

I know that DHL intended to send new APIs in July, but we did not receive any notice yet, since the inteded a delay by August.

Can you please check this?
Thanks again,

Bernadette19

same problem with me: I´ve follwoed all your instructions above and still the error remains. I also took the name under the Shipping section / general settings/ the user Term metioned first.
Taking this term the into the shipping referencein the adressbook were not possible to save…. There constanty remains an error message…not possible to save or delete.

Taking any Shipper Reference that differes from the Shipping general settings is on the one hand possible to save but it does still not generate a lable although its the same term used in Woocommerce.

So providing some screenshots would be great to see which term should be used (a name I create or a generated one and reuse it Woocommerce).

Thanks for your reply and very best,

Bernadette