bill111
Forum Replies Created
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Thank you for your help.
This may not be a good solution because my website’s order volume is still low, and it could take a long time before another customer tries to use Stripe for payment again. Additionally, payment failures create a poor customer experience, especially if the issue is caused by a plugin or system integration problem.
Thank you for your help. The order information I previously sent was incorrect. I am resending the correct order details below.
This customer attempted to pay using Stripe but failed.
My website supports both PayPal and Stripe payments. PayPal payments are working fine, but there may be an issue with Stripe, as customers keep experiencing payment failures.
Below is a screenshot of WooCommerce → Settings → Payments:
Can you please tell me if the issue happened with all your customer?
Is the order note https://prnt.sc/kGqMFAicetPf in the screenshot related to this error: https://prnt.sc/XO7qxo5V3rrI?
A total of two customers attempted to pay using Stripe, and both failed due to the same error. The two images you referenced correspond to those failed transactions.
Do you mean that this error https://prnt.sc/XO7qxo5V3rrI was triggered when your customer paid with a credit card?
Yes
Can you please send us a screenshot of the order page?
Sure.
Finally, can you please send us a screenshot of your Stripe Settings from your live site?
Thank you for your help!
I understand that my customer’s payment failure occurred when using a credit card in Live Mode, and an error was triggered.
In my mind, I always thought that the WooCommerce Stripe plugin didn’t have a Link Payment feature. Can you confirm whether this feature is available in your plugin?
Additionally, my Stripe account is functioning normally because when I send a Stripe payment link directly to the customer, they can complete the payment without any issues.
Thank you for your guidance.
I have created the staging site and enabled Stripe’s test mode. Almost all plugins and themes remain unchanged, and test orders can be successfully placed.Here is the website URL and status report:
Below is the Stripe log:
Here is a screenshot of the Stripe settings:
Please help me identify the issue.
Thank you for your reply. I does a lot of customization.
Error Screenshot:
Woocommerce Logs related to stripe:
This means that the plugin can no longer be used in conjunction with Contact Form 7, right?
The same error occured to me. I’d like to know how to resolve this issue.
- This reply was modified 1 year, 7 months ago by bill111.
Forum: Plugins
In reply to: [Contact Form 7] CF7 and reCAPTCHA V3 causing 401 error on mobile ChromeThank you for your advice.
Forum: Plugins
In reply to: [Contact Form 7] CF7 and reCAPTCHA V3 causing 401 error on mobile ChromeHi Takayuki
Thank you for your reply.
Following are the theme and plugin I used.
Theme: Pricom by Harutheme
Plugins: I use a lot of plugins. I listed some specious.
Akismet Anti-spam
Bot Protection
Breeze
Extendify
Rank Math SEO
Redux Framework
Slider Revolution
WooCommerce
Google Listings and Ads
Elementor Pro
MailpoetOne of the forms in Elementor also uses reCAPTCHA V3. Other plugins are not using reCAPTCHA V3. Do you have any ideas on it?