Davood Denavi

@giuse I understood that @giangel84 was not part of the team at FDP. However, his reply would have been completely unnecessary had you simply provided me the SQL I was asking for in my original post… therefore, making your response your first actually useful response all week because it was not clear that you wanted to test the SQL commands before sharing them with me until what you said in your reply. 1.5 days ago.

And does not change my overall opinion of the support myself and my team have received from FDP over the 3+ years we’ve been using your plugin which is why we are not going to use it anymore moving forward.

@giuse I didn’t lie. So it’s best you stop claiming false things.

Once again. We had to delete the files from the FTP server. The SQL commands were the only way to clean up the database.

The fatal errors were not from your plugin they were caused my other plugins. However, the 502/503 errors were caused by your plugin.

More evidence of the horrible support you are providing because I’ve said that many times in the last 4-5 hours.

I am highly offended that you think I am not a REAL developer.

I have been a website developer for nearly 2 decades. I am a senior level developer. I do not know your plugin and I am asking a very simple question. Please answer my question and provide me the SQL commands to run so that the data can be removed from the database. We have already deleted the files from the server because the wp-content/mu-plugins/eos-deactivate-plugins.php file was never there and that would not have done what I was asking with my original questions last night.

This is absolutely horrible support for your plugin and frankly, this is not the first time that I’ve had bad support from your team that is why I decided to no longer use your plugin in any situation for any of my clients moving forward.

You claim that telling me the SQL commands is not what this support form is here for but the fact is I’ve seen many other plugin developers provide users with SQL commands in tech support threads. So, I know you can provide me what I am asking for and are simply refusing to.

Since you were not able/willing to provide what I needed I did some google extensive google searches over the last hour to find the answer to my question…. for others who may have the same request in the future here is the SQL command you need to clean the database up from this plugin:

-- 1. Delete FDP plugin options from wp_options:contentReference[oaicite:2]{index=2}:contentReference[oaicite:3]{index=3}
DELETE FROM wp_options
WHERE option_name IN (
'eos_dp_admin_menu',
'eos_dp_admin_page_hooks',
'eos_dp_admin_submenu',
'eos_dp_new_plugin_activated',
'eos_dp_parent_plugin_pages',
'eos_dp_version',
'fdp_plugin_slug_names',
'eos_dp_archives'
);

-- 2. Delete FDP-related post meta entries (per-page/post settings):contentReference[oaicite:4]{index=4}
DELETE FROM wp_postmeta
WHERE meta_key LIKE 'eos_dp_%';

-- 3. Drop any custom tables created by FDP (none are known for FDP; this is an example)
DROP TABLE IF EXISTS wp_eos_dp_custom_table;

-- 4. Clear FDP cron events (if the plugin scheduled any)
DELETE FROM wp_options
WHERE option_name = 'cron'
AND option_value LIKE '%eos_dp_%';

Repeating what I said in my reply a couple hours ago was unnecessary. Also, I am well aware what typically causes fatal errors. It should have been clear with my original question that I am a developer since I am asking for a database command to remove data.

Please answer the questions I asked. I want to clean your plugins data from my database.

We decided we are going to use a different plugin which offers the same functionality.

As I said, I am a developer and we want a more robust fix than just adding some temporary CSS to our child theme that might break on a future update. I also stated that I could write the CSS myself so you did not need to provide it.

After further digging and studying of the code using Inspector I realized the problem was being caused by the Woocommerce Accordions plugin and we posted over in their support area to get help.

https://ww.wp.xz.cn/support/topic/h1s-and-h2s/