bjm26

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Viewing 7 replies - 1 through 7 (of 7 total)
  • Forum: Plugins
    In reply to: [WooCommerce] Stock QTY increases without manual adjustment.
    Thread Starter bjm26

    (@bjm26)

    7 years, 3 months ago

    Good Evening

    Thanks very much for the detailed reply. We appreciate the suggestions. We started a process of elimination last week, however the issue only occurs in about 1 in 10 orders (actual orders, not dummy orders). In our own testing of 10 orders we were unable to reproduce the issue at all. Subsequently, we saw the issue arise from an order after our testing without making any chancing to plugins or themes. The worry here is that 10 plugins x 10 tests = 100 tests to find the issue. We suspect we may just need to go down this path.

    However, is there any audit / debugging tool that we can utilise that will likely provide sufficient detail regarding what files / events are triggering the stock qty change? We’re currently using WP Security Audit Log, but can’t seem to get granular or detailed enough information.

    Thanks again in advance.
    Brad

    Forum: Plugins
    In reply to: [WooCommerce] Inventory Not Reducing Codisto LINQ
    Thread Starter bjm26

    (@bjm26)

    7 years, 4 months ago

    Issue is not related to LINQ. Marking as resolved and moving to general woocommerce issue.

    Forum: Plugins
    In reply to: [WooCommerce] Inventory Not Reducing Codisto LINQ
    Thread Starter bjm26

    (@bjm26)

    7 years, 4 months ago

    Hello
    We can confirm this is not a CODISTO issue.
    Could anybody shed some light on why this may be happening so randomly? Perhaps a caching issue?
    Thanks
    Brad

    Forum: Plugins
    In reply to: [WooCommerce] Inventory Not Reducing Codisto LINQ
    Thread Starter bjm26

    (@bjm26)

    7 years, 4 months ago

    Thanks Luke

    All of the transactional tables appear to be innodb.

    We will go ahead and contact support.

    Thanks
    Brad

    Forum: Plugins
    In reply to: [WooCommerce] Inventory Not Reducing Codisto LINQ
    Thread Starter bjm26

    (@bjm26)

    7 years, 4 months ago

    Hello
    Unfortunately this is beyond our understanding (we are a small business without an IT department).
    Can somebody from Codisto look into this in further detail for us? Previously the Codisto support representative had advised that it was not an issue with Codisto LINQ causing the incorrect inventory updates.
    Thanks
    Brad

    Forum: Plugins
    In reply to: [WooCommerce] Inventory Not Reducing Codisto LINQ
    Thread Starter bjm26

    (@bjm26)

    7 years, 4 months ago

    Thanks Luke,

    In response to your initial question, majority of tables use innodb, however we note that some use myISAM.

    Regarding the log output, we’re aware that this is our domain address and we’re reasonably sure the issue is not due to LINQ, unless LINQ is somehow triggering an edit / update on the product after the initial inventory reduction.

    What we are unable to ascertain is why AFTER LINQ does what it is supposed to (i.e. reduce inventory by 1 when a woocommerce order is created), another process is somehow triggered (randomly, by the above user agent) to change the inventory in an invalid manner.

    Thanks
    Brad

    • This reply was modified 7 years, 4 months ago by bjm26.
    Forum: Plugins
    In reply to: [WooCommerce] Inventory Not Reducing Codisto LINQ
    Thread Starter bjm26

    (@bjm26)

    7 years, 4 months ago

    Hi Luke,

    I will get back to you on this within the day. Just out of the office at the moment.

    All – I have installed an Audit logger on the site and see the following event triggered (not sure what is triggering this) after LINQ reduces stock as a consequence of a sale:

    array(
    ClientIP => 103.18.109.170
    EditorLinkProduct => https://www.shopperholic.com.au/wp-admin/post.php?post=325&action=edit
    NewValue => 3
    ProductStatus => publish
    ProductTitle => NutriBullet RX 1700 – N171007M
    Severity => 4
    UserAgent => WordPress/5.0.3; https://www.shopperholic.com.au
    Username => Website Visitor
    )

    I have no idea what is triggering this. Could anybody shed some light on this?

    Thanks
    Brad

    • This reply was modified 7 years, 4 months ago by bjm26.
Viewing 7 replies - 1 through 7 (of 7 total)