bl007
Forum Replies Created
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Hi Nithin,
Thank you for your detailed response and suggestions! I wanted to update you on the outcome.
After spending a couple of hours manually going through the list of blocked IPs (thousands…), I was able to resolve both issues.
It turns out that one of the IPs was indeed the culprit for blocking the CRON jobs, which made sense given the context. The other issue, with the “Save” button spinning indefinitely, was also tied to a specific IP. It was strange, though – the IP itself was well-formatted and seemed like any other, but it was somehow causing the problem with saving the list. Regardless, after removing that IP as well, the issue was resolved.
So, both problems are fixed now, and everything seems to be running smoothly again. Thanks again for your support and for pointing me in the right direction!
Kind regards,
bl007
Hello Saurabh,
Thank you for your continued support and for the detailed suggestions. It looks like we’re getting closer to resolving the issue, but I’m still experiencing a couple of problems that I need some help with.
After following your advice, I temporarily removed all the currently blocked IPs from the Defender firewall, and I noticed that the CRON jobs immediately started working correctly. This strongly suggests that the issue is related to one or more of the blocked IPs.
There are two issues I’m facing now:
- Identifying the Specific Blocked IP: I’m using the default WordPress cron and I have never configured any third-party cron service, so I’m unsure which IP might be causing the problem. Is there a way to easily identify which IP is being blocked by Defender that’s preventing the CRON jobs from running?
- Saving Blocked IPs back in Defender’s Firewall: When I try to restore the previously blocked IPs by pasting them back into the Defender’s firewall and hitting the “Save” button, the button shows a spinner indefinitely, and the IPs are never saved. So, at this point, I’m unable to restore all the previously blocked IPs, which leaves me with a partially configured firewall.
Could you kindly assist with both of these issues?
Looking forward to hearing from you!
Kind Regards,
bl007Hi Williams,
Thanks for your reply and the suggestions!
I’ve tried to follow the steps you mentioned, but there are a few things I wanted to clarify:
- Reverting Recommendations: It looks like I can only attempt to revert the “Hide error reporting” option under Actioned, but I don’t see any option to revert the other four items (Update PHP, Change default admin user account, Update old security keys, Prevent PHP Execution). Are these supposed to have revert options, or am I missing something? When I attempt to revert the “Hide error reporting” option, I get a popup that says:
“Couldn’t change the WP_DEBUG in your wp-config.php file. Please change it manually:
define( ‘WP_DEBUG’, true ); // Added by Defender.”
It seems the change isn’t being applied automatically. Would you recommend making this change manually in wp-config.php? - Disabling the Firewall: I tried looking for the option to disable the Firewall entirely, but I can only find settings to disable individual features like “Login Protection.” When I deactivate those, the CRON issue is still present. Could you clarify where the option to fully disable the Firewall is, or is there a different method to do this?
- Hosting Support: I’ve already confirmed with them (GoDaddy) that everything is fine server-side, and the issue is related to a plugin that, after troubleshooting, comes down to Defender.
Looking forward to your response!
Best regards,
bl007