boatyang
Forum Replies Created
-
Hi Bence,
Apologies for the delay! We released a fix for this issue a while back — could you let us know if it’s still persisting on your end?
Best,
Hi @komal-maru ,
We’re experiencing the same issue where plugin fees are applied twice on the “pay for order” checkout page during the initial page load. However, when we switch to a different payment method and then switch back, the duplicates are removed automatically.
Screenshots:
- https://www.awesomescreenshot.com/image/58139185?key=ae86a6afba0d0a30d4f763e8ad16d037
- https://www.awesomescreenshot.com/image/58139187?key=cdc6d838d78af89aeb39c670819a5905
Our debugging findings:
The issue appears to be with the
?wc-ajax=update_feesAPI call. On the initial page load, the API returns incorrect line items with duplicates. However, on the second call (when switching back to the original payment method), the API returns the correct line items. Both API calls pass identical form data payload:payment_method: wspa_checkout_redirect payment_method_title: Stripe Checkout Redirect order_id: 1861We’ve tested with different payment method plugins and encounter the same issue on the “pay for order” page. We’re using the plugin: https://ww.wp.xz.cn/support/plugin/payment-addons-for-woocommerce/
I also noticed a comment in the API call—I’m not sure if it’s related to this issue:
// We need to set the payment method blank because when second time when it comes here on changing the payment method it should take that changed value and not the payment method present in the order.
pgf_checkout_order_id.payment_method = '';
$.post('?wc-ajax=update_fees', data, (response) => {Looking forward your feedback and thanks advanced!
Best
Hi Chakeri,
I’m happy to inform you that the fix has been released in premium version 1.6.2 (the free version will follow shortly). This update addresses the Pay for Order payment process issue. Please upgrade and let me know if everything is working correctly.
Important note: During our regression testing, we discovered a potential bug in the “Payment Gateway Based Fees and Discounts for WooCommerce” plugin. Their fees are sometimes applied twice on the Pay for Order page (even without redirecting to the Stripe checkout page). However, switching payment methods and switching back removes the duplicate fee. We’ve tested with other payment methods not just ours and encountered the same issue.
We’re continuing to evaluate this and may report it to the plugin author once confirmed. We also found a similar issue reported here: https://ww.wp.xz.cn/support/topic/credit-card-fee-being-applied-multiple-times/
Here are screenshots showing the issue and the correct behavior:
- Issue: https://www.awesomescreenshot.com/image/58076195?key=6d8843e0265fbb83f01cf42015ed2738
- Correct: https://www.awesomescreenshot.com/image/58076196?key=a4c9bddc6c4c4b941a5098b939ee5018
Thank you for your patience, and I look forward to your feedback!
Best regards,
Hi Chakeri,
Thank you for the screenshots, and we truly appreciate your purchase!
Based on your screenshots, I can see the issue is occurring on the “pay for order” page (apologies for misunderstanding when you mentioned “the pay button from orders” previously). We’ve now successfully reproduced the issue on our test site and have identified a solution.
The fix should be ready within the next two days after more regression testing. I’ll notify you both here and via the email address you used for your purchase (ending with fetch.email).
Thank you again for being a valued premium customer!
Best regards,
Hi @aioex ,
Thank you for your feedback!
Regarding the fee issue: We’ve tried to reproduce the problem where fees aren’t applied after users return from the Stripe checkout page, but haven’t been able to replicate it on several test sites. Would you mind sharing your site URL? Screenshots or a video demonstrating the issue would be extremely helpful.
Regarding the lifetime plan: I truly appreciate your trust in us, especially since you haven’t needed to use any Pro features yet. Yes, we do offer a lifetime plan (currently with our New Year coupon applied). You can find the purchase page in your site admin under WooCommerce → Stripe Pay → Pricing (Annual or Lifetime tab): https://www.awesomescreenshot.com/image/58063973?key=a07faaa348c8b578428bbc1ef5eed450
As promised, all premium plans include top-priority support. Please feel free to contact us directly via our support email for the quickest response.
Looking forward to hearing from you, and wishing you a Merry Christmas and Happy New Year!
Best regards,
Hi @merlinsweb ,
Your client’s and your website looks very good! You know what makes us happiest? Hearing that our plugin has resolved a customer’s issue—and even better when they become premium clients! I really appreciate your positive feedback.
Would you mind taking a few seconds to leave us a review? https://ww.wp.xz.cn/support/plugin/payment-addons-for-woocommerce/reviews/
Best regards,
Hi @aioex,
I’m happy to inform you that the two reported issues have been resolved. Please upgrade to version 1.16.0 to verify the fixes.
Thank you for your report, and we look forward to your feedback.
Best,
Hi @merlinsweb,
Just a quick follow-up: has our plugin resolved your payment solution needs? Please don’t hesitate to reach out if you have any questions.
Regards,
Hi there,
Thank you for reaching out!
Regarding locale support for Stripe redirect, we’ve identified this missing feature and it will be straightforward for us to implement. I expect we can include it in the next minor release.
As for compatibility with “Payment Gateway Based Fees and Discounts for WooCommerce,” we’ll evaluate it first. The plugin looks promising so far. Could you let us know which specific features or fees are missing or not working as expected when you use it? This will help us prioritize support or develop a solution.
Thanks,
@jvdhelder Great to see the issue was resolved!
In case of other people have a similar issue, Jonathan’s case is related with the Webhook was not registered under test mode and also the mismatch API keys of Stripe.
Hi @jvdhelder
We’ve tested the latest version of our plugin, and it appears to be working well on our end. The CF7 email is correctly triggered by the Stripe webhook event.
To help us investigate further, could you please share the webhook event logs from your Stripe Dashboard? This will allow us to assist you in checking the configuration. We’ll be sure to post an update here if we find anything that could help the wider community.
@dharminpatelverz Thank you for your insight! You are correct about the importance of the Signing Secret for the webhook. Have you been able to resolve your issue?
Based on your feedback, it seems a common challenge is confirming the webhook connection. We agree that a dedicated “webhook connection test” feature on the settings page would be very useful, and we are looking into adding this for a more convenient user experience.
Don’t hesitate to reach us if any issues.
Best,
Hi,
No, you don’t need to uninstall the WooCommerce Stripe plugin. Our plugin is completely independent and not an add-on—it’s a standalone gateway for WooCommerce. You can find basic setup instructions here: https://woo-docs.payaddons.com/payment-methods/checkout-redirect
Regarding webhooks: they’re only necessary if you plan to accept delayed payment methods (such as SEPA) or offer refund functionality.
As for Apple Pay support, we offer two options:
- Checkout Redirect Method – Uses our plugin’s redirect feature to send customers to Stripe’s hosted payment page, where Apple Pay will display if their device supports it.
- Checkout Form or Express Checkout Button – Requires our Pro feature. This method displays the Apple Pay button directly on your checkout page without redirecting customers.
I hope this clarifies things. Please let me know if you have any other questions.
Best regards,
Hi Bence,
We made a fix on v1.15.1, please check if it works for you.
Thanks again for the reporting.
Best
Hi Bence,
Thank you for reporting this CSS issue. We have confirmed it and are currently working on a fix.
Thanks,
Hi Hardik,
Thank you for the attention, currently, we can’t open your site because of block (said: Sorry, you have been blocked) I guess our IP is blocked which is from Singapore & Hongkong.
Currently, we can still not reproduce the issue after purchasing over 22 items. here is our test screenshot:
https://www.awesomescreenshot.com/image/55062178?key=e0b4f9c085647cc409eabb7cd3d89105
https://www.awesomescreenshot.com/image/55062228?key=3d9b1aaacac4f83cb6baa15d8e5803bd
https://www.awesomescreenshot.com/image/55062275?key=9d1f172aea7b2365c1981db8087b3cd7
Would you please try to reproduce the problem on your side or any places we can see it?
Best,