brandonmke

Hi. Thank you for your assistance with this.

Yes, we do still see the issue on chrome browsers from time-to-time. Sometimes the CC form will load just fine though. This weekend we did receive two emails from customers that experienced the same issue with a missing credit card field on Chrome. They were able to see the CC form on the mobile browser though and complete their order.

https://whatismybrowser.com/w/LCPXNMR

Our theme and all plugins are 100% updated.

Here is the system report:



 WordPress Environment

WordPress address (URL): https://simpleleaf.com
Site address (URL): https://simpleleaf.com
WC Version: 8.8.1
REST API Version: ✔ 8.8.1
Action Scheduler Version: ✔ 3.7.4
Log Directory Writable: ✔
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: – Server Environment

Server Info: nginx/1.18.0
PHP Version: 7.4.15
PHP Post Max Size: 40 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.75.0
OpenSSL/1.1.1i

SUHOSIN Installed: –
MySQL Version: 8.0.23
Max Upload Size: 40 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 8.8.1
WC Database Prefix: wp_
Total Database Size: 296.96MB
Database Data Size: 227.26MB
Database Index Size: 69.70MB
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wp_users: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
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Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (49)

Admin Menu Editor: by Janis Elsts – 1.12.1
Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.6.0.2
Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 3.5.9
Advanced Custom Fields: by WP Engine – 6.2.9
AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.17.13
AnyWhere Elementor Pro (Premium): by WP Vibes – 2.27
Auto-sizes for Lazy-loaded Images: by WordPress Performance Team – 1.0.1
Cloudflare: by Cloudflare
Inc. – 4.12.7

Code Snippets: by Code Snippets Pro – 3.6.4
CommerceGurus CommerceKit: by CommerceGurus – 2.2.9
Conditional Payments for WooCommerce Pro: by Lauri Karisola / WooElements.com – 3.0.2
Disable Comments: by WPDeveloper – 2.4.6
Image Placeholders: by WordPress Performance Team – 1.1.0
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Elementor Pro: by Elementor.com – 3.21.0
Elementor: by Elementor.com – 3.21.0
Image Optimizer by Elementor – Compress, Resize and Optimize Images: by Elementor.com – 1.3.0
Jetpack: by Automattic – 13.3.1
Kirki Customizer Framework: by Themeum – 5.1.0
Klaviyo Toolkit: by Tribe Interactive
LLC – 1.7

Klaviyo: by Klaviyo
Inc. – 3.3.5

Metorik Helper: by Metorik – 1.7.1
Perfmatters: by forgemedia – 2.2.6
Performance Lab: by WordPress Performance Team – 3.0.0
One Click Accessibility: by One Click Accessibility – 2.1.0
screets Chat: by screets – 3.5.0
Rank Math SEO PRO: by Rank Math – 3.0.60
Rank Math SEO with AI Best SEO Tools: by Rank Math – 1.0.217
Speculative Loading: by WordPress Performance Team – 1.2.0
Trustpilot-reviews: by Trustpilot – 2.5.925
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.24.2

Modern Image Formats: by WordPress Performance Team – 1.1.0
Widget Options: by Widget Options Team – 4.0.5.1
Woocommerce autocomplete checkout address: by Acespritech Solutions Pvt. Ltd. – 1.1.0
Woo All Products For Subscriptions: by Woo – 5.0.3
Google Analytics for WooCommerce: by WooCommerce – 2.0.6
WooCommerce - ShipStation Integration: by WooCommerce – 4.4.2
WooCommerce Square: by WooCommerce – 4.6.1
Woo Subscriptions: by WooCommerce – 6.2.0
WooCommerce Wholesale Lead Capture: by Rymera Web Co – 1.17.8
WooCommerce Wholesale Order Form: by Rymera Web Co – 3.0.4.1
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.30.5.1
WooCommerce Wholesale Prices: by Rymera Web Co – 2.1.12
WooCommerce: by Automattic – 8.8.1
Wordfence Security: by Wordfence – 7.11.5
WP File Manager: by mndpsingh287 – 7.2.6
WP Mail SMTP: by WP Mail SMTP – 4.0.1
wpDataTables: by TMS-Plugins – 6.3.1
YITH WooCommerce Tab Manager Premium: by YITH – 1.34.0 Inactive Plugins (23)

All-in-One WP Migration: by ServMask – 7.81
All In One WP Security: by All In One WP Security & Firewall Team – 5.2.9
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.9.3
Autoptimize: by Frank Goossens (futtta) – 3.1.11
Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.1
CrazyRocket Pop-ups: by CrazyRocket – 2.0.2
Customizer Export/Import: by The Beaver Builder Team – 0.9.6
Fast Velocity Minify: by Raul Peixoto – 3.4.1
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2
Invoice Gateway For WooCommerce: by Rymera Web Co – 1.1.3
Microsoft Clarity: by Microsoft – 0.9.4
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.0
Performant Translations: by WordPress Performance Team – 1.2.0
Site Kit by Google: by Google – 1.124.0
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.43
W3 Total Cache: by BoldGrid – 2.7.1
WooCommerce Notification Premium: by Andy Ha (villatheme.com) – 1.4.2.2
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.4.3
WooCommerce Shipping & Tax: by WooCommerce – 2.5.4
WordPress Importer: by wordpressdotorg – 0.8.2
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.3.1

WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.8
YITH WooCommerce Affiliates: by YITH – 3.6.0 Dropin Plugins ()

advanced-cache.php: advanced-cache.php
object-cache.php: Performance Lab Server Timing Object Cache Drop-In Settings

API Enabled: –
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 11 MB WC Pages

Shop base: #10219 - /shop/
Cart: #10220 - /cart/
Checkout: #10221 - /checkout/
My account: #10222 - /my-account/
Terms and conditions: #795 - /terms-and-conditions/ Theme

Name: Shoptimizer Child Theme
Version: 1.2.1
Author URL:
Child Theme: ✔
Parent Theme Name: Shoptimizer
Parent Theme Version: 2.7.6
Parent Theme Author URL: https://www.commercegurus.com/
WooCommerce Support: ✔ Templates

Overrides: – Subscriptions

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://simpleleaf.com/
Subscriptions-core Library Version: 7.0.0
Subscription Statuses: wc-active: 25
wc-pending-cancel: 7
wc-on-hold: 26
wc-cancelled: 72

WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure Store Setup

Country / State: United States (US) — Wisconsin Subscriptions by Payment Gateway

Square: wc-on-hold: 26
wc-cancelled: 71
wc-pending-cancel: 7
wc-active: 25 Payment Gateway Support

Square: products
card_types
customer_decline_messages
payment_form
authorization
charge
charge-virtual
capture_charge
refunds
voids
customer_id
tokenization
add_payment_method
token_editor
subscriptions
subscription_suspension
subscription_cancellation
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin Square

Environment: Production
Tokenization Enabled:
Debug Mode: Off Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ✔ Next scheduled: 2024-04-17 20:43:43 -06:00
Options: ✔
Notes: 215
Onboarding: completed All Products for Woo Subscriptions

Template Overrides: – Action Scheduler

Canceled: 140
Oldest: 2024-03-18 02:38:19 +0000
Newest: 2024-04-14 04:26:26 +0000

Complete: 11,893
Oldest: 2024-03-18 02:37:48 +0000
Newest: 2024-04-16 20:49:17 +0000

Failed: 5,184
Oldest: 2021-08-24 16:19:36 +0000
Newest: 2024-04-11 09:59:49 +0000

Pending: 41
Oldest: 2024-04-16 21:00:29 +0000
Newest: 2024-08-06 23:07:11 +0000 Status report information

Generated at: 2024-04-16 14:59:59 -06:00