breadf
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Customers reported orders missingIt’s clear now. I checked with the customer. He placed the order as a guest before registration, so the system didn’t link it to his account. I think it’s the same reason for other unlinked old orders
Forum: Plugins
In reply to: [WooCommerce] Customers reported orders missingHi @lovingbro
Thanks for response.
I can confirm 1 order was placed more than 10 days after migration and WPML removal, and it’s not linked to the customer who is registered.
And there are several orders were placed before migration and with WPML in place yet, and they are not linked to the customer who is registered.
Forum: Plugins
In reply to: [WooCommerce] Customers reported orders missingHi @shahzeenfarooq ,
One more question: is there a way to judge whether the order is placed by a guest?
Forum: Plugins
In reply to: [WooCommerce] Customers reported orders missingSome of the orders missing from frontend was placed after site migration and WPML removal.
Some orders before migration also do not show in the frontend.
In the customer field, it shows “guest” not a customer name. I linked it to the customer and then it showed up in the frontend now.
After linking the user account (among these linked orders, some placed before migration and some after), still some orders can’t link to a user account. I realize it may be because I enabled “guest checkout”.I think the issue is still not solved.
Forum: Plugins
In reply to: [WooCommerce] Customers reported orders missingI created a staging site and deactivated all plugins except woocommerce and switched to default theme twenty twenty five. The frontend order is still missing.
Forum: Plugins
In reply to: [WooCommerce] Customers reported orders missingHi @shahzeenfarooq,
Thanks for response. Customer email is correct in edit order page. I migrated my site to a different hosting recently and deleted WPML plugins and all the secondary language content after migration.
Below is the status and fatal error logs. Please check
woo status – Pastebin.comOk. Thanks for help
Thanks. Who do you think I should contact for help, my hosting provider or quic.cloud?
This morning I found the site is very slow, though it hit cache: Loom | Free Screen & Video Recording Software | Loom – 3 November 2025
Is this related to to errors?Thanks. I will check if the issue occurs again.
I checked with quic.cloud. They told me
These errors were caused by a connection timeout at your origin server. I noticed that there have been no new errors in the last two days.
There’s nothing to worry about in terms of feature functionality.
I contacted hosting support and they responded as below.
Can you help solve it?
first reply:
We’ve performed some tests and found that there appears to be an issue from our data center’s Canada region when connecting to the QUIC Cloud IP. I’ve escalated this matter to our infrastructure team, and they are currently investigating and working to resolve the issue.
second reply:
Further checks suggest that the IP address 199.59.247.242 belongs to PlanetHoster. Could you please contact Quic Cloud to have your IP address whitelisted on their network, or check if it may have been blacklisted?- This reply was modified 7 months, 1 week ago by breadf.
Thanks. I will consult my hosting support
How to solve this, please?
Will deleting the domain and re-adding it solve this?Please check: https://imgur.com/a/9JEG1Pt