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Forum: Plugins
In reply to: [WooCommerce] [WooCommerce Subscriptions] Membership status continuously toggles

Thread Starter brewcurious

(@brewcurious)

I preface my response by saying that I’m answering with about 70% confidence that I know what I’m talking about. As I haven’t been involved in the configuration of the site I’m making some assumptions, but here is what I believe is happening:

The Ultimate Member (UM) plugin is managing the registration of users into the site (which can be done without any paid membership). There is also a member directory that is available to the public. This directory is provided from the UM plugin. I believe that is where the functionality of the UM plugin ends.

All subscription and “membership” functionality is controlled via the WooCommerce (WC), WC Memberships and WC Subscriptions plugins.

Additionally there are events held by our organization throughout the year and ticketing for those events is handled via WC Products. Those products have discounted rates based on the purchasing user’s membership tier.

The Sensai LMS provides tracking for participation in some online courses offered on the website, but does not impact the membership or subscription logic.

You can find the website in question at washington mediation dawt org.

Forum: Plugins
In reply to: [WooCommerce] [WooCommerce Subscriptions] Membership status continuously toggles

Thread Starter brewcurious

(@brewcurious)

1 year, 4 months ago

Sure thing. Thanks.

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This is intended to prevent display issues.<br><br>Overrides: oxides/woocommerce/cart/cart.php<br>oxides/woocommerce/content-product.php<br>oxides/woocommerce/content-single-product.php<br>oxides/woocommerce/global/quantity-input.php Memberships<br><br>Restriction mode:: Hide content only<br>Public content:: Products: 2 items<br>Excluded from discounts:: –<br>Membership plans:: 11<br>Sponsor Membership Plan:: Members: 9Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: Yes<br>For Profit Organization Membership Plan:: Members: 2Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No<br>Non-Profit Organization Membership Plan:: Members: 15Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: Yes<br>WMA Organization Membership Plan:: Members: 16Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: Yes<br>WMA Active Military Membership Plan:: Members: 0Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: Yes<br>WMA Volunteer Membership Plan:: Members: 3Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: Yes<br>WMA Emeritus Membership Plan:: Members: 0Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: Yes<br>WMA Student Membership Plan:: Members: 10Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: Yes<br>WMA Certified Membership Plan:: Members: 189Access method: Product(s) purchaseAccess length: Specific length (2 years)Subscription: YesInstallment plan: No No access-granting products are purchasable<br>Sponsor:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (1 years)Subscription: YesInstallment plan: Yes❌ The plan has purchasing discounts<br>but none are active<br><br>Member Membership Plan:: Members: 165Access method: Product(s) purchaseAccess length: Unlimited Subscription: YesInstallment plan: No Subscriptions<br><br>WCS_DEBUG: ✔ No<br>Subscriptions Mode: ✔ Live<br>Subscriptions Live URL: --<br>Subscriptions-core Library Version: 7.9.0<br>Subscription Statuses: draft: 1<br>wc-active: 138<br>wc-expired: 105<br>wc-pending: 5<br>wc-on-hold: 42<br>wc-cancelled: 10<br><br>WooCommerce Account Connected: ✔ Yes<br>Active Product Key: ✔ Yes<br>Custom Retry Rules: ✔ No<br>Custom Retry Rule Class: ✔ No<br>Custom Raw Retry Rule: ✔ No<br>Custom Retry Rule: ✔ No<br>Retries Migration Status: ✔ Completed<br>Report Cache Enabled: ✔ Yes<br>Cache Update Failures: ✔ 0 failure Store Setup<br><br>Country / State: United States (US) — Washington Subscriptions by Payment Gateway<br><br>Stripe: wc-expired: 88<br>wc-on-hold: 23<br>wc-active: 113<br>wc-cancelled: 6 Payment Gateway Support<br><br>Stripe: products<br>refunds<br>tokenization<br>add_payment_method<br>subscriptions<br>subscription_cancellation<br>subscription_suspension<br>subscription_reactivation<br>subscription_amount_changes<br>subscription_date_changes<br>subscription_payment_method_change<br>subscription_payment_method_change_customer<br>subscription_payment_method_change_admin<br>multiple_subscriptions Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br><br>Daily Cron: ✔ Next scheduled: 2025-01-14 15:40:24 -08:00<br>Options: ✔<br>Notes: 161<br>Onboarding: completed Action Scheduler<br><br>Complete: 653<br>Oldest: 2024-12-13 13:20:55 -0800<br>Newest: 2025-01-13 08:00:39 -0800<br><br>Failed: 7<br>Oldest: 2023-11-27 21:45:24 -0800<br>Newest: 2023-12-25 22:50:12 -0800<br><br>Pending: 309<br>Oldest: 2025-01-13 10:43:54 -0800<br>Newest: 2026-08-14 15:52:06 -0700 Status report information<br><br>Generated at: 2025-01-13 08:59:12 -08:00<br>

Forum: Plugins
In reply to: [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin] Member Directory Not Displaying Some Members

Thread Starter brewcurious

(@brewcurious)

1 year, 11 months ago

Apologies for the delayed response.

Yes, the user in question has a single user role, “Member”. (https://drive.google.com/file/d/1hUO5iUrSgixHTzo7PF3d2j0rzW9PIsS5/view?usp=drive_link)

The topmost settings for the Member Directory in question. (https://drive.google.com/file/d/1mO_Xgn278eT7cCWsWZ9Jy8oSql3PuSSW/view?usp=drive_link)

Being relatively new to the UM, where would I look to see the filters that are in place for a given member directory? I see the “General Options” where there are some filters such as:

User Roles to Display
Only show members who have uploaded a profile photo
Only show members who have uploaded a cover photo
Only show specific users (Enter one username per line)
Exclude specific users (Enter one username per line)

But where do I specify whether to display only active members vs. pending or cancelled members. Does a member have to have an active subscription to be displayed? What memberships allow for display in this member directory? Or… should *all* users in the system with the user role of “Member” be displayed in the member directory regardless of their membership/subscription status?

If there are any other settings in the system that I could show to help illustrate the current configuration, please let me know and I’ll send them along as well.

Forum: Plugins
In reply to: [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin] 504 Timeout Error from um_get_members after WP 6.5.3 Update

Thread Starter brewcurious

(@brewcurious)

2 years ago

NOTE: I’m not the site’s original developer, just trying to maintain it for the owner. Still finding custom code here and there.

So, upon further investigation, I see that there is a custom filter that is being applied to the um_prepare_user_query_args filter from within the theme. Removing that custom filter brings back the basic functionality of the member directories page, but the order of members is not as the client would like it.

The custom filter in question is as follows:

/**
 * custom sort for members: WMAC appear first
 */
add_filter( 'um_prepare_user_query_args', 'um_custom_prepare_user_query_args', 999999 );
function um_custom_prepare_user_query_args( $args ) {
	$args['meta_query'][ ] = array(
			'relation' => 'AND',
			'wma_last_name' => array(
				'key' => 'last_name',
				'compare' => 'EXISTS',
			),
			'wmac_clauses' => array(
				'relation' => 'OR',
				'wmac_clause' => array(
					'key' => 'wmac-tag',
					'value' => serialize( array( '108', 'WMAC' ) ),
					'compare' => 'IN',
				),
				'not_wmac' => array(
					'key' => 'wmac-tag',
					'value' => serialize( array( '108', 'WMAC' ) ),
					'compare' => 'NOT IN',
				),
				'nowmac_clause' => array(
					'key' => 'wmac-tag',
					'compare' => 'NOT EXISTS',
				),
			),
	);
	
	return $args;
}

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