brianoakes
Forum Replies Created
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thanks @mlwilkerson appreciate it. I do use Elementor Pro which i believe does use FontAwesome as well, but I disabled the FA plugin earlier today as I couldn’t even access the troubleshoot tab, in fact I deleted the plugin completely as I found a solution to resole my issue that involved putting a direct path to the FA API in my <head>.
I was only using the FA plugin, because for some odd reason on iOS devices certain fonts the theme that I bought didn’t display, specifically in the cart and checkout and your plugin resolved it. But placing the direct path in my <head> also resolved it so no need to run the plugin any more.
perhaps some of the other users can check.
What my host server told me RE: the spike in php children at the same time as I noticed this issue is that it spiked because the plugin kept trying to call the API and as a result it just hung up there repeatedly trying to access it, which spiked my php children resources to about 25 when i typically use about 2 average.
again thank you
@tobifjellner in fact had i NOT commented, the plug in author would have likely thought it was just a one off user issue as his original comments indicated there was nothing wrong with his module, which we now know is not the case, so again. you should be thanking me for providing additional information which helped the plugin module author realize he had a larger issue than just one user, instead of condescending “don’t post me too posts” but again.. i doubt youll approve this response
No to be disrespectful, but your comment is a little condescending. My comments were NOT just for “me too”. My comments provided tangible and additional information that the OP originally had. ie; I went through a bunch of steps with my web host server, documented them, followed up with the suggestions the plugin author suggested and then provided the results so that the plugin author could better investigate. Instead of scolding me like a child, you should encourage others who have similar issues who provide additional context and be thankful.
You suggest opening a new topic, but wouldn’t that be more laborious and annoying to the plugin author and any other users who may be facing a similar issue to have to sift through additional posts?
Since my comments seem to require moderation, I doubt you’ll approve this, but your response was a bit condescending.
- This reply was modified 5 years, 5 months ago by brianoakes.
@mlwilkerson the delay was happening in both admin and front end. My site runs pretty fast with WP Rocket and it was taking forever for front end pages to load, my web host even noticed the same thing. As soon as I disabled the plug-in it was back to regular fast speed.
@cdcooperuk were you able to get your issue resolved? My host server is convinced the issue is somewhere on FAs end, i’ve had to deactivate the WP plugin for now as it was dragging my site like crazy constantly trying to connect to the API
@mlwilkerson WP forum shows my comments are held for moderation, so im not sure if you are able to read them.
My host server can confirm that there are no issues on the server end after running the troubleshooting method you mentioned above:
——————
Please see below for output from command that the plugin author requested be run:$ curl -H “Content-Type: application/json” –data ‘{ “query”: “{ release(version: \”latest\”) { version } }” }’ https://api.fontawesome.com
{“data”:{“release”:{“version”:”5.15.1″}}}
—————–Based on this, it suggests that our host is able to talk to your API without issue.
Please advise?
- This reply was modified 5 years, 5 months ago by brianoakes.
Here is the response from my server host:
-You began to receive an error message in your WordPress Admin stating that the Font Awesome plugin is not able to reach the Font Awesome API servers.
-You began to see performance issues on the mobile version of the website, with the hamburger menu, cart, and checkout.We determined on the phone that deactivating the Font Awesome plugin allowed for significant improvement in performance across the website. I did find that your website did auto-scale and reach php-fpm max_children at around 1:00 PM Eastern time, and it may be correlated. Based on tests I was able to run from the server, it seems there is no issue with connecting with Font Awesomes API as shown below:
$ curl -I https://api.fontawesome.com
HTTP/1.1 400 Bad Request
access-control-allow-credentials: true
access-control-allow-origin: *
access-control-expose-headers:
cache-control: max-age=0, private, must-revalidate
content-length: 53
content-type: application/json; charset=utf-8
date: Sun, 06 Dec 2020 18:33:32 GMT
server: Cowboy
x-request-id: Fk40SshbvcEkLGwBE9-iYou may want to contact Font Awesome for further assistance.
I should note that when i disable the plugin the error message does go away. my server host says he is confident there is some issue on the FA end, so i am just waiting on the support ticket notes to provide you the steps they went through.
I am receiving the same exact issue and have made no changes to my site since it was working last night. I spent 30 minutes on the phone with my host who went through a slew of troubleshooting and said everything on their end are working properly. They are in the process of creating a ticket for me with all of the steps they went through for me to provide you, but yeah.. for no rhyme or reason I am experiencing the same issue.
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but ill take a look at the link you sent.
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