Bruce (a11n)

Hi Alexandro,

I can confirm that everything looks good with the Jetpack connection now and the URL https://www.cardozoadvocacia.adv.br/ is correct.

Please let us know if you need anything else.  

Hi @luis2220899

Thanks for reaching out — I can see how this situation would be confusing.

It sounds like you’re trying to access the wp-admin dashboard, but you’re being blocked because of an outdated or inaccessible admin email address added by the previous site creator. Since WordPress dashboard login and user access are managed directly by the site’s hosting and WordPress installation, this part is actually outside Jetpack’s scope of support.

Here are a few suggestions that might help you move forward:

• If you have access to the site’s hosting account (like cPanel or FTP), you may be able to reset the admin email or password manually via phpMyAdmin or functions.php.
• You can also contact the site’s hosting provider — they may be able to help restore access or update the admin email for you.

Once you’re able to log into the WordPress dashboard, if Jetpack is still showing as connected to an old account, let us know — we’d be happy to help you get it properly reconnected to your account.

Hope this helps point you in the right direction!

Hi @ronaldljohnson

Thanks for reaching out here, and I appreciate the detailed background!

I’ve gone ahead and removed yottabytes.zettabytes.org from your rljpdx WordPress.com account, so it won’t appear in your list of sites anymore.

It may also be helpful to know that you have a second WordPress.com account under the username ronaldljohnson. That account currently holds a Jetpack Search Free subscription for zettabytes.org, in case you’re managing that site from both accounts.

I checked the Jetpack connection for your main publishing site under rljpdx, and everything looks great — the connection is healthy and syncing as expected.

If some posts still aren’t showing up in the Reader, a few things could be worth double-checking:

• Are the missing posts definitely published as “Public” (not Private, Scheduled, or Password-Protected)?
• Are they regular WordPress posts (not custom post types)?
• Do they include anything that might trigger moderation, like excessive links or flagged terms?

If you’re still seeing delays, feel free to share a couple of links to posts that didn’t appear along with when you published them — I’d be happy to take a closer look!

Hi @logifashion

I can see that you have those two domains registered with WordPress.com, but the email address on the account is NOT the one that you have mentioned in this thread. ([email protected])

Could you please contact us via this contact form:

https://jetpack.com/contact-support/?rel=support&hpi=1

If you choose to reach out directly, please include a link to this thread.

Thanks!

Hi @nadia0099

Can you look now and see if the stats/subscribers are now showing?

If not, I’d like to run some more tests with you on your site to try to figure out what’s happening.

Could you contact us via this contact form and mention this thread?

Hi @orange775,

Thanks for the added details—and I really appreciate you already working with Bluehost and checking spam folders.

It sounds like the Jetpack form is working correctly in general (since it sends to Gmail), but the domain-based email isn’t receiving the messages. That typically means the emails are being sent but rejected or filtered by your domain’s mail server.

Here are a few things you can try:

1. Improve email deliverability with SMTP

Using a plugin like WP Mail SMTP can help route your site’s emails through a proper SMTP service—either Bluehost’s own email server or a provider like Gmail, SendGrid, or Mailgun. This improves authentication and helps ensure delivery to your custom email address.

2. Double-check DNS records

Ask Bluehost to confirm that your domain’s SPF, DKIM, and DMARC records are correctly configured. These DNS settings help mail servers verify that messages from your site are legitimate and not spoofed.

I also want to acknowledge your concerns about support. Jetpack’s free plan includes access to these community forums, and we do our best to respond—but support for free users is prioritized after our paid plan customers. If you ever upgrade to a paid Jetpack plan, you’ll get access to our priority email support.

That said, I’d still be happy to check our email logs to confirm whether Jetpack is sending the messages on our side. Just let me know the email address you’re trying to receive the form submissions at, and I’ll take a look.

We also have an article here with more details about the above steps:

https://jetpack.com/resources/wordpress-contact-form-not-sending-email/

Thanks again for your patience—we’re here to help.

Best,

Hi @spamix

Thank you so much for the five-star review!

Hi @kablikis

Thanks for getting in touch!

It sounds like you were prompted with Jetpack’s Site Verification window when trying to access your site at blikisdorf.ch. I’ve gone ahead and disabled that verification step for now, so you should be able to log in without seeing that message again.

On our end, your site is correctly connected to your Gmail address — [email protected]. The older [email protected] address doesn’t appear anywhere in our system, so it could be that the address is tied to a local WordPress user account on your site itself (outside of Jetpack).

You can check or update that email by logging into your site’s WP Admin and heading to Users > Profile (or Users > All Users if you’re an admin).

Let me know if you need a hand with that or if you run into anything else!