btaybron
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I am not able to access the backend using the below link. Please advise me on how to access the back end uploads section?
http://twistedpairtec.com/uploads/awesome_support/ticket_4130
I installed it about a month ago and it has never worked. Stand by I am going to go through the last set of troubleshooting steps so I can identify exactly when and where the attachments are being corrupted.
I was under the impression that when I configure the File Uploader Section in the Plugin setting. That will give my customers the ability to upload files to there Tickets!!!!!. Just like any other ticketing system on Planet Earth.
When I receive tickets via my website. http://twistedpairtec.com/submit-ticket/ My customers are able to upload attachment however THE ARE NOT VIEWABLE AND THEY APPEAR CORRUPTED. There is no error the attachment are not viewable only a white screen appears.
I AM NOT ABLE TO SEE MY CUSTOMERS ATTACHED FILES ARE DUE TO THE FILE UPLOADER NOT WORKING CORRECTLY! There is only one job that a FILE UPLOADER Should be able to do is allow for files to be uploaded this should not be rocket science. Its not allowing any files types to be uploaded without being corrupted along the line!!!
No I am using your Awesome Support – WordPress Support Plugin
Please Send me the link so I can open a regular support ticket. Version 3.3.3The File upload portion does not work properly, and when I receive attachments I cant open them.
- This reply was modified 9 years, 5 months ago by btaybron.