capoan

Hello,

Thank you for this. Next time when I will have this problem I will look into those parameters. Also, I will do a check in all the plugins for field mapping.

Hello,

I will try to explain this better:

• P1 => Connection plugin = this plugin
• P2 => plugin that is mapping fields from SiteGround to Gravity forms

On this moment there is no way to reproduce it because it is a random thing, without a pattern until now.

What I’ve noticed:

– Instead of active connection “There was a problem accessing your plugin.” when accessing the page in Safari
– On Google chrome I see it connected and is ok
– When the forms from P2 were not send to P1, I was seeing on “Account Name” section from the P1 plugin main page, value “1” instead of the actual account name.

When this was happening then the forms did not see the form fields mapping and forms are not going to HubSpot.

On the moment that P1 is reconnected with HubSpot, everything is back to normal.

Do you have any ideea about this with this information?

Disabling plugins cannot help in this case because the connection is not dropping all the time and it will not generate the expected behaviour.

Can you please let me know if there are other tests that I can make?

Hello,

Based on the discussion with HubSpot on the moment that I had this problem, they are telling that the issue is in the integration as a cookie is conflicting. This is what I understand from this. Maybe is something in the template that is conflicting with this or an update process of an plugin. Is there something else that I can search trough the source code?

Answer from HubSpot:

I see what is happening, so this is a cookie issue that is not being sent which won’t allow linking form submission to existing contacts.

So you would need to fix this with your developer. You are using an API to send this form submission information. The issue you are seeing is 'The cookie needed to link form submissions to existing contacts isn't being sent. You'll need to ask your developer to update the integration for this form'. This is usually present if you are submitting forms using HubSpot API, however, you are not passing on the context data within the body of the request in order to pass on cookie information.Here is an example within the body of the request:
"context": {
    "hutk": ":hutk", // include this parameter and set it to the hubspotutk cookie value to enable cookie tracking on your submission
    "pageUri": "www.example.com/page",
    "pageName": "Example page"
  },
You can find full details on API form submissions in our developer documentation here, so I recommend forwarding this to your developer to make the adjustments to the API call:https://legacydocs.hubspot.com/docs/methods/forms/submit_form