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  • Thread Starter catalystdirections

    (@catalystdirections)

    Thank you for your response, I’ve cleared the analytics cache, and imported historical data, and neither of those resolved my issues.

    You can see my screenshot here: https://snipboard.io/EBKFQi.jpg

    Here is the system report:

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://shop.macadamiasaustralia.net
    Site address (URL): https://shop.macadamiasaustralia.net
    WC Version: 7.6.1
    REST API Version: ✔ 7.6.1
    WC Blocks Version: ✔ 9.8.5
    Action Scheduler Version: ✔ 3.5.4
    Log Directory Writable: ✔
    WP Version: 6.2
    WP Multisite: ✔
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.55 (Debian)
    PHP Version: 7.4.33
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.64.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
    Max Upload Size: 31 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 7.6.1
    WC Database Prefix: wpck_3_
    Total Database Size: 974.89MB
    Database Data Size: 760.75MB
    Database Index Size: 214.14MB
    wpck_3_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_3_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpck_3_woocommerce_order_items: Data: 6.52MB + Index: 2.52MB + Engine InnoDB
    wpck_3_woocommerce_order_itemmeta: Data: 51.58MB + Index: 33.09MB + Engine InnoDB
    wpck_3_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpck_3_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_3_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpck_3_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_3_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpck_3_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_3_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_actionscheduler_actions: Data: 31.06MB + Index: 20.13MB + Engine InnoDB
    wpck_3_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_actionscheduler_logs: Data: 12.03MB + Index: 11.03MB + Engine InnoDB
    wpck_3_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_3_comments: Data: 20.55MB + Index: 19.06MB + Engine InnoDB
    wpck_3_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_mailchimp_carts: Data: 1.44MB + Index: 0.00MB + Engine InnoDB
    wpck_3_mailchimp_jobs: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
    wpck_3_options: Data: 17.25MB + Index: 0.33MB + Engine InnoDB
    wpck_3_postmeta: Data: 91.58MB + Index: 93.22MB + Engine InnoDB
    wpck_3_posts: Data: 16.48MB + Index: 5.97MB + Engine InnoDB
    wpck_3_redirection_404: Data: 0.16MB + Index: 0.05MB + Engine InnoDB
    wpck_3_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_3_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpck_3_redirection_logs: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wpck_3_storelocatorwidget: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpck_3_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_3_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_3_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_3_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wpck_3_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wc_customer_lookup: Data: 1.52MB + Index: 0.81MB + Engine InnoDB
    wpck_3_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_3_wc_order_coupon_lookup: Data: 0.25MB + Index: 0.31MB + Engine InnoDB
    wpck_3_wc_order_product_lookup: Data: 5.52MB + Index: 6.06MB + Engine InnoDB
    wpck_3_wc_order_stats: Data: 4.48MB + Index: 2.36MB + Engine InnoDB
    wpck_3_wc_order_tax_lookup: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
    wpck_3_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpck_3_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_wc_zapier_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wde_label_layouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wde_orders: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wde_order_items: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wde_parcel_sizes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wde_postage_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wde_shipments: Data: 2.52MB + Index: 0.27MB + Engine InnoDB
    wpck_3_wde_shipment_items: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wde_shipsvcs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_wde_validated_locations: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wfpklist_template_data: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wpml_mails: Data: 462.56MB + Index: 0.00MB + Engine InnoDB
    wpck_3_wpr_rocket_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpck_3_wpr_rucss_used_css: Data: 0.03MB + Index: 0.09MB + Engine InnoDB
    wpck_3_yoast_indexable: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wpck_3_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpck_3_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_3_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_3_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_3_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpck_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpck_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpck_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpck_sitemeta: Data: 2.44MB + Index: 0.08MB + Engine InnoDB
    wpck_usermeta: Data: 20.53MB + Index: 15.97MB + Engine InnoDB
    wpck_users: Data: 1.52MB + Index: 0.58MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 211
    boxzilla-box: 1
    custom_css: 2
    et_body_layout: 6
    et_footer_layout: 1
    et_header_layout: 1
    et_pb_layout: 28
    et_template: 14
    et_theme_builder: 1
    nav_menu_item: 12
    page: 15
    post: 2
    product: 19
    product_variation: 31
    revision: 849
    shop_coupon: 65
    shop_order: 17308
    shop_order_refund: 26
    wbcr-snippets: 3
    wp_global_styles: 1
    wpcode: 2
    wpsl_stores: 257
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (38) ###
    
    Boxzilla: by ibericode – 3.2.27
    Export Users to CSV: by Boopathi Rajan – 1.4.2
    Facebook for WooCommerce: by Facebook – 3.0.19
    Font Awesome: by Font Awesome – 4.3.2
    WPCode Lite: by WPCode – 2.0.10
    Woody code snippets (PHP snippets | Insert PHP): by Creative Motion
    Will Bontrager Software
    LLC  – 2.4.9
    
    iThemeland Free Gifts For Woo Lite: by iThemelandco – 1.9.0
    Mailchimp for WooCommerce: by Mailchimp – 2.8.3
    MC4WP: Mailchimp for WordPress: by ibericode – 4.9.3
    Pinterest for WooCommerce: by WooCommerce – 1.2.20 (update to version 1.2.21 is available)
    Redirection: by John Godley – 5.3.10
    WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5
    Woo Attributes Coupon: by Gaurav Nagpal – 2.2.0
    Woocommerce autocomplete checkout address: by Acespritech Solutions Pvt. Ltd. – 1.1.0
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.2
    WooCommerce MPGS: by Ali Basheer – 1.5.1
    WebDev WooComerce eParcel: by WebDev – 1.5.2
    WooCommerce Eway Payment Gateway: by WooCommerce – 3.6.1
    WooCommerce Google Analytics Integration: by WooCommerce – 1.7.1
    WooCommerce PayPal Payments: by WooCommerce – 2.0.4
    WooCommerce Zapier: by OM4 Software – 2.2.0
    WooCommerce: by Automattic – 7.6.1
    WP Mail Logging: by WP Mail Logging Team – 1.11.0
    WP Mail SMTP: by WP Mail SMTP – 3.8.0
    WP Rocket: by WP Media – 3.13.1
    WP Rollback: by GiveWP.com – 1.7.3
    WP Store Locator: by Tijmen Smit – 2.2.237
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels (Pro): by WebToffee – 4.4.3
    XT Quick View for WooCommerce Pro: by XplodedThemes – 1.9.8
    YITH WooCommerce Anti-Fraud Premium: by YITH – 1.14.0
    ManageWP - Worker: by GoDaddy – 4.9.17
    WP Rocket: by WP Media – 3.13.1
    Contact Form 7: by Takayuki Miyoshi – 5.7.6
    Facebook for WooCommerce: by Facebook – 3.0.19
    WP Mail SMTP: by WP Mail SMTP – 3.8.0
    Yoast SEO: by Team Yoast – 20.6
    Popups for Divi: by divimode.com – 3.0.5
    MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.97
    
    ### Inactive Plugins (26) ###
    
    3D FlipBook : Dflip Lite: by DearHive – 1.7.35
    Category Ajax Filter: by Trusty Plugins – 2.6.7
    Category Ajax Filter PRO: by Trusty Plugins – 8.7.1
    Classic Editor: by WordPress Contributors – 1.6.3
    Conditional Fields for Contact Form 7: by Jules Colle – 2.3.8
    Custom Post Type UI: by WebDevStudios – 1.13.5
    Extension Works Framework: by Extension Works – 2.1.15
    Filter Everything — WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.7.6
    Filter Everything PRO: by Andrii Stepasiuk – 1.6.5
    Mastercard Payment Gateway Services: by OnTap Networks Ltd. – 1.1.0
    Media Sync: by Erol Živina – 1.2.9
    Meta pixel for WordPress: by Facebook – 3.0.10
    Multiple Domain Mapping on single site: by Matthias Wagner - FALKEmedia – 1.1.1
    NS Cloner - Site Copier: by Never Settle – 4.2.2.1
    PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.2
    Redirection for Contact Form 7: by Qube One – 2.8.0
    Schema & Structured Data for WP & AMP: by Magazine3 – 1.13
    Social Feed Gallery: by QuadLayers – 3.5.5
    StoreCustomizer: by Kaira – 2.5.0
    Tag Groups: by TaxoPress – 2.0.2
    TikTok: by TikTok – 1.0.16
    TinyPNG - JPEG, PNG & WebP image compression: by TinyPNG – 3.4.1
    WooCommerce Australia Post eParcel: by Extension Works – 1.0.19
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
    WooCommerce Quick View: by WooCommerce – 1.6.0
    WP Rocket | Enforce Trailing Slash on URLs: by WP Rocket Support Team –
    
    ### Dropin Plugins (3) ###
    
    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    sunrise.php: sunrise.php
    
    ### Must Use Plugins (1) ###
    
    ManageWP - Worker Loader: by GoDaddy –
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    ### WC Pages ###
    
    Shop base: ❌ Page not set
    Cart: #165 - /cart/
    Checkout: #167 - /checkout/
    My account: #169 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Divi Child
    Version: 3.17.2.1552458019
    Author URL: http://www.elegantthemes.com
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.19.5
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Divi-child/woocommerce/emails/email-styles.php version 4.0.0 is out of date. The core version is 7.4.0
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: AU
    WooCommerce currency supported: ✔
    Advanced Card Processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: ✔
    Vault enabled: ✔
    Logging enabled: ✔
    Reference Transactions: –
    Used PayPal Checkout plugin: ✔
    Tracking enabled: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: block-editor-feature-enabled
    minified-js
    new-product-management-experience
    product-variation-management
    settings
    
    Daily Cron: ✔ Next scheduled: 2023-05-05 01:42:06 +10:00
    Options: ✔
    Notes: 139
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Canceled: 113
    Oldest: 2023-04-05 19:14:42 +0000
    Newest: 2023-05-04 05:42:36 +0000
    
    Complete: 49,757
    Oldest: 2023-04-03 22:49:06 +0000
    Newest: 2023-05-04 22:47:07 +0000
    
    Failed: 15
    Oldest: 2021-07-27 19:59:33 +0000
    Newest: 2023-04-27 01:38:39 +0000
    
    Pending: 39
    Oldest: 2023-05-04 22:48:38 +0000
    Newest: 2023-05-05 13:19:49 +0000
    
    
    ### WooCommerce Zapier ###
    
    Database Version: ✔ 12
    Detailed Logging Enabled: Yes
    Legacy Mode Disabled: ✔ Yes
    SSL: ✔ Yes
    REST API Authentication Key(s): ❌ 0
    Task History Record Count: ❌ 0
    
    ### Status report information ###
    
    Generated at: 2023-05-05 08:48:06 +10:00
    `

    There are no fatal error logs.

Viewing 1 replies (of 1 total)