cedrickvisaone

Hi! Thank you so much for your help as always.
Yep it was the On Load event that was enabled a few updates back (not sure why). Thank you so much!

I checked the code again and there were fields that didn’t have a unique name. Fixed all of them, but still get the error. Here’s the updated form:

<h2 class=headTitles>Enquiry Type</h2>
[radio enquirytype use_label_element default:0 "I am an immediate family member (spouse, de facto partners, dependent child or legal guardian) of an Australian citizen or permanent resident and I need to travel to Australia now" "I have a compassionate and compelling need to travel urgently" "I need urgent medical treatment/medical evacuation" "I have a critical skill"]

[group immediatefamilyinfo clear_on_hide]
    <strong>Read the information below before you submit your enquiry</strong>

    If you hold a current a Partner visa (subclasses 100, 309, 801 and 820) you are exempt from the travel restrictions. You do not need to contact the Department and will be permitted to travel.

    Immediate family members of Australian citizens and permanent residents comprise spouses, de facto partners, dependent children and legal guardians. No other family relationship is exempt.

    This enquiry type is for people who:
    <ul>
    <li>are immediate family members of Australian citizens or Permanent residents, and</li>
    <li>need to travel to Australia now.</li>
    </ul>

    If you meet this enquiry type and you need to travel to Australia please use this form to outline your family and travel circumstances and attach any documents that will assist the Department with assessing the relationship. For example, marriage certificate, de-facto or civil partnership registration, shared financial commitments, joint residency or relevant birth certificates for yourself, partner and children. For information about providing evidence of your relationship refer to Evidence of relationship.
[/group]

[group compassionateneedinfo clear_on_hide]
    <strong>Read the information below before you submit your enquiry</strong>

    For temporary visa applicants there are limited circumstances that could be considered compassionate or compelling.

    Having purchased an air ticket is not of itself evidence of compelling or compassionate circumstances.

    If you believe there are strong compelling or compassionate reasons which apply to you, provide details and attach evidence to support your claim through this form.

[/group]

[group medicalinfo clear_on_hide]
    <strong>Read the information below before you submit your enquiry</strong>

    The Commissioner of the Australian Border Force (ABF) may consider an exemption from travel restrictions for urgent or critical medical treatment in Australia, including medical evacuations, on compelling and compassionate grounds.

    Foreign nationals (including foreign diplomats and representatives of international organisations) can continue to access urgent or critical medical treatment in Australia, including medical evacuations. Such cases are considered by the relevant State and Territory Governments on a case by case basis, and are subject to the capacity of receiving medical facilities and appropriate permissions to enter Australia.

[/group]

[group criticalskillinfo clear_on_hide]
    <strong>Read the information below before you submit your enquiry</strong>

    Individuals may be granted a travel exemption if they are a non-citizen with skills required to ensure continuity of critical goods and services in sectors essential in Australia’s response to COVID-19 and economic recovery, where no Australian is available.
[/group]

[group visastatus clear_on_hide]
    <h2 class=headTitles>Visa Status</h2>
    Do you hold a visa?
    [radio holdavisa use_label_element default:0 "Yes" "No"]
[/group]

[group visayes clear_on_hide]
    Visa Grant Number
    [text* visagrantnumber]
    Visa Subclass
    [text* visasubclass]
    Upload Visa Grant Letter
    [mfile* grantletter limit:1048576 filetypes:jpeg|png|jpg|pdf|docx min-file:1 max-file:10]
[/group]

[group visano clear_on_hide]
    Have you applied for a visa?
    [radio appliedforavisa use_label_element default:0 "Yes" "No" "Not Required"]
    [group visaapplied clear_on_hide]
        Transaction Reference Number (TRN)
        [text* transactionreferencenumber placeholder "For example, TRN: ENG04LWY2, Application ID: IRIS0123456789 or 12345678, CID: 9876543210, File Number: 01234567 orBCC2018/1234"]
        Visa subclass
        [text* visasubclass2]
        Upload Visa Application Acknowledgement Letter
        [mfile* applicationacknowledgement limit:1048576 filetypes:jpeg|png|jpg|pdf|docx min-file:1 max-file:10]
    [/group]
    [group visanotrequired clear_on_hide]
        Why is a visa not required?
        [select* visanotrequiredquestion include_blank "Australian citizen" "New Zealand citizen eligible for a Special Category (subclass 444) visa" "Person with 'prescribed status' eligible for a Special Purpose visa"]
    [/group]
[/group]

[group withvisatoproceed clear_on_hide]

    Please explain why you need to travel to Australia now
    [textarea* whyneedtotravel]
    Intended Travel Date
    [date intendedtravel]
    Please upload your draft travel request letter for the Department of Home Affairs
    [mfile* drafttravelrequest limit:1048576 filetypes:jpeg|png|jpg|pdf|docx|zip min-file:1 max-file:10]
    Current Location
    [text* currentlocation]
    List the countries you have been in the last 14 days 
    [textarea* listcountries]

    <h2 class=headTitles>Your Details</h2>
    If you are submitting this enquiry on behalf of an applicant, please enter the applicant's details below.

    <strong>Note:</strong>
    Information about an existing visa application can only be provided to the applicant or their authorised recipient through the email address provided for correspondence in their application

    Given Name
    [text* givenname]
    Family Name
    [text* familyname]
    Street Address in Australia
    [text* streetaddressaus]
    Suburb
    [text* suburb]
    State
    [text* state]
    Postcode
    [text* postcode]
    Date of Birth
    [date dateofbirth]
    Phone Number
    [text* phonenumber]
    Email Address
    [email* emailaddress]
    Country of Residence
    [text* countryofresidence]
    Other travellers included in this request and their relationship to you
    [textarea othertravellers placeholder "For example:
John Doe - Spouse
Johnny Doe - Son"]
    Scanned Passport (applicant and other travellers if applicable)
    [mfile* passportdetails limit:1048576 filetypes:jpeg|png|jpg|pdf|docx min-file:1 max-file:10]

    [group immediatefamily clear_on_hide]

        <h2 class=headTitles>Details of your Australian citizen or Permanent Resident family member</h2>

        Your relationship
        [text* yourrelationship]
        Given Name
        [text* relgivenname]
        Family Name
        [text* relfamilyname]
        Date of birth
        [date* reldateofbirth]
        Phone number
        [text* relphonenumber]
        Email Address
        [email* relemail]
        Country of residence
        [text* relcountryofresidence]
        Scanned Citizenship Certificate or  Passport Details of your Australian citizen or Permanent Resident family member
        [mfile* relpassportdetails limit:1048576 filetypes:jpeg|png|jpg|pdf min-file:1 max-file:10]

        <h2 class=headTitles>Supporting Documents</h2>

        Please upload supporting documents that demonstrate your relationship or family ties with an Australian citizen or Permanent resident. For example, marriage certificate, de-facto or civil partnership registration, shared financial commitments, joint residency or relevant birth certificates for yourself, partner and children.

        Applications for exemption should be substantiated with relevant and appropriate documentary evidence. All documents must be in English.

        Upload colored scanned copies of your documents in PDF, JPG, JPEG, or in PNG format. If you attach photographs they should only be of documents that support your request. Other photos should not be attached and will not be considered.
    [/group]

    [group compassionateneed clear_on_hide]

        Details of family in Australia (parents, siblings, children)
        [textarea* familyinaus placeholder "For example:
John Doe - Father
Johnny Doe - Son"]
        Scanned Passports of family members in Australia
        [mfile* familydetails limit:1048576 filetypes:jpeg|png|jpg|pdf min-file:1 max-file:10]

        <h2 class=headTitles>Supporting Documents</h2>

        Please upload supporting documents to support your travel exemption request under compelling and compassionate grounds.

        For example, visa grant letters of family members in Australia, children's confirmation of enrollments, invitation letters from children/parents/relatives, etc.

        Applications for exemption should be substantiated with relevant and appropriate documentary evidence. All documents must be in English.

        Upload colored scanned copies of your documents in PDF, JPG, JPEG, or in PNG format.
    [/group]

    [group medical clear_on_hide]

        <h2 class=headTitles>Supporting Documents</h2>

        Please upload supporting documents tp support your travel exemption request under urgent medical treatment/medical evacuation grounds. For example, Medical documents indicating serious and/or life threatening illness, support letter from originating medical facility/medical staff, support letter from receiving medical facility.

        Applications for exemption should be substantiated with relevant and appropriate documentary evidence. All documents must be in English.

        Upload colored scanned copies of your documents in PDF, JPG, JPEG, or in PNG format.

    [/group]

    [group criticalskill clear_on_hide]

        <h2 class=headTitles>Employer Details</h2>

        Employer in Australia
        [text* employerinaus]
        Employer ABN
        [text* employerabn]
        Industry category
        [select* industrycategory include_blank "Critical or specialist medical services" "Critical skills required to maintain the supply of essential goods and services" "Delivering services in sectors critical to Australia's economic recovery"]

        <h2 class=headTitles>Supporting Documents</h2>

        Please upload supporting documents to support your travel exemption request under the critical skill sector. For example, a supporting letter from a business involved in provision of critical goods and services, Australian Government or state and territory government authority advising why your skills are critical.

        Upload colored scanned copies of your documents in PDF, JPG, JPEG, or in PNG format.

    [/group]

    <strong>File size limit is 10 MB.</strong>

    [mfile* supportingdocs limit:1048576 filetypes:jpeg|png|jpg|pdf min-file:1 max-file:10]

[/group]

[submit "Submit"]

It successfully submits if I select the first choice on the first question (Enquiry Type)

Hi,
I sent my email to Alexa <[email protected]> via my email address [email protected]

Thank you @sygnoossupport

Yes, absolutely.
Here’s a screen recording of the issue with audio:
https://drive.google.com/open?id=1Xz1NINxjZQbzayO_SnJmjuHMqOBZW_5G

Please do let me know if there’s anything I can provide to help troubleshoot.

Hi Sygnoos Support,
Thank you so much for replying. Just saw your reply.
Tried it just now and cleared cache as well, but it still won’t show up.

Just to give a few information:

Plugin version – 3.61.1
Wordpress version – 5.2