Celeste

@fandevelop Your latest solution worked! After updating to version 1.0.3, the scheduled action showed up in the failed list, and after running the cleanup it is gone. It no longer shows up in the WP Crontrol cron events list, and I’m not getting anymore errors in my error log. I truly appreciate your help with this, along with @lovingbro, @shahzeenfarooq, and @khahina!

Thanks for the quick replies @khahina and @lovingbro. I think I’ve completed all of your recommendations and have not resolved the issue. This is what I’ve done:

• Installed the Fand Transient and Action Cleaner plugin. It looks like it only goes back 90 days and did not appear to clean/remove any transients or actions. Are there any other plugins that clean the action scheduler for all time?
• Disabled object cache.
• Checked the cron option in the wp-option table. Everything looks normal.
• Ran a “check tables” action on all of my database tables and everything looks good with no corruption.
• Checked that my database is writable. It looks good, though my hosting account is not very clear about this. I’ve not had any other issues writing to the database, and all other cron events are functioning normally.
• I turned on the debug log. It found one error, which I’ve copied below. Could this be related?

Debug error: [16-Feb-2026 20:55:05 UTC] PHP Notice: Function WP_Scripts::add was called incorrectly. The script with the handle “wp-auth-check” was enqueued with dependencies that are not registered: heartbeat. Please see Debugging in WordPress for more information. (This message was added in version 6.9.1.) in …/public_html/wp-includes/functions.php on line 6131

Any other advice you have would be helpful. Thanks!

• This reply was modified 3 months, 2 weeks ago by Celeste.

Hi Ginger, thank you for the helpful video!

It would be a helpful feature to be able to refund the transaction directly from the WP dashboard, without having to login to Stripe. Is there a place where I can submit a feature request?

Thanks again for your help!

Hi Robin, thank you for the reply. I did everything you recommended and the problem is still happening.

I have narrowed down the issue: the text field data is only missing from “Offline Donation” admin emails. It shows up correctly for the standard “New Donation” admin emails that we receive when the donor pays by credit card. I am using the exact same email message and tags on both admin emails (copied from one to the other).

Do you know what would cause the text field data to show up on the standard admin email, but not on the offline donation email?

I can send you a screenshot if that would be helpful.

Thanks again for your help!

• This reply was modified 1 year, 4 months ago by Celeste.

Hello, checking back to see if anyone can help me with this. Thanks.

Hi Matheus. Apologies for the delay. For some reason I didn’t get a notification for your reply.

Here is the error message I’m getting with the Classic form:

[05-Sep-2022 16:31:53 UTC] PHP Notice: Undefined index: visual_appearance in …/public_html/wp-content/plugins/give/src/Views/Form/Templates/Classic/Classic.php on line 203

I have copied my system report below.

Thanks!
Celeste

~~~~~~~~~~~~~~~~~~~~~~~

### WordPress Environment ###

Home URL: https://musicofourmountains.com
Site URL: https://musicofourmountains.com
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#53)
Page for Posts: Archive (#454)
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

### Server Environment ###

Hosting Provider: DBH: 127.0.0.1, SRV: musicofourmountains.com
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
PHP Max Upload Size: 256 MB
cURL Version: 7.66.0, OpenSSL/1.1.1q-fips
SUHOSIN Installed: –
MySQL Version: 5.7.39
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
gzip: ✔
GD Graphics Library: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### GiveWP Configuration ###

GiveWP Version: 2.22.0
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ✔ wp_give_donors✔ wp_give_donormeta✔ wp_give_comments✔ wp_give_commentmeta✔ wp_give_sessions✔ wp_give_formmeta✔ wp_give_sequential_ordering✔ wp_give_donationmeta✔ wp_give_revenue✔ wp_give_migrations✔ wp_give_log
GiveWP Cache: Enabled
GiveWP Cache: ✔New Donation✔Donation Receipt✔New Offline Donation✔Offline Donation Instructions❌New User Registration✔User Registration Information❌Donation Note✔Email access
Upgraded From: 2.22.0
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://musicofourmountains.com/donate/donation-confirmation/
Failure Page: https://musicofourmountains.com/donate/donation-failed/
Donation History Page: https://musicofourmountains.com/donate/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Stripe - Credit Card, Offline Donation
Default Payment Gateway: Stripe - Credit Card
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: June 18, 2022 3:42 pm

### Active GiveWP Add-ons ###

Give - Stripe Gateway: ✔ Licensed – by GiveWP – 2.5.0

### Other Active Plugins ###

Astra Pro: by Brainstorm Force – 3.9.1
Elementor: by Elementor.com – 3.7.4
Elementor Pro: by Elementor.com – 3.7.5
Enable Media Replace: by ShortPixel – 4.0.0
FSM Custom Featured Image Caption: by Fesomia – 1.23
ManageWP - Worker: by GoDaddy – 4.9.14
MP3 Audio Player by Sonaar: by Sonaar Music – 3.6
ShortPixel Image Optimizer: by ShortPixel – 5.0.9
SiteGround Optimizer: by SiteGround – 7.2.1
SiteGround Security: by SiteGround – 1.3.0
Spectra: by Brainstorm Force – 2.0.10
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com, DavidAnderson – 1.22.19
WP-Optimize - Clean, Compress, Cache: by David Anderson, Ruhani Rabin, Team Updraft – 3.2.7
WPForms Lite: by WPForms – 1.7.6
Yoast SEO: by Team Yoast – 19.6.1

### Inactive Plugins ###

### Theme ###

Name: Astra Child
Version: 
Author URL: 
Child Theme: Yes
Parent Theme Name: Astra
Parent Theme Version: 3.9.1
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme