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  • Thread Starter centerforobjectrelations

    (@centerforobjectrelations)

    Update:

    I disabled all plugins except for Woocommerce and the Stripe payment gateway and switched to the Twenty Twenty-Four theme. It worked!

    I tried reactivating plugins one at a time to test. When I enabled the Avada Builder and Core plugins and switched the Avada theme, the problem returned. It seems to me that the issues is something happening between Avada and the Stripe payment plugin. I will contact the Avada support to see if they can help.

    Thank you!

    Thread Starter centerforobjectrelations

    (@centerforobjectrelations)

    Thank you for your detailed response and taking the time to help! I am working through your suggested steps. Here are my results so far:

    1. I deactivated NitroPack, cleared the server cache through Siteground, then cleared my browser cache.  The issue remains. I’ve left it deactivated for now.

    2. I temporarily switched the theme to Twenty Twenty-Four.  The issue persisted.  Although it did a better job of showing fields correctly without cutting things off, it still removed all other page elements such as header and footer.  One thing I notice when the theme is changed and I refresh the cart page: the browser tab title says, “WordPress > Error”. It doesn’t say that for other pages.

    3. I will begin working on a full conflict test and report back with more details.

    Again, I appreciate your help.

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