chariztma
Forum Replies Created
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Forum: Everything else WordPress
In reply to: 504 Gateway Time-outI will take a look at this. Thank you very much.
- This reply was modified 3 years, 1 month ago by chariztma.
Forum: Plugins
In reply to: [ONTRApages] Ontrapages Going BlankHi @ontraportfrank Thank you for the response. Someone from your chat support responded but is obviously not reading through my notes and asked a question which I previously answered to him through chat and previous email. I initially requested this to be raised to you but looks like it’s not the case. This is the current ticket number opened – 552177 this one was not through VIP support. I sent through all the details in this ticket so it would be easier for you to see.
I am not sure why are we not getting any response nor you getting our email through. The email we sent the original request to VIP is [email protected] – I hope this email was not blocked in your system or something.
Yes we had a migration request to another account. I would have to check with our client before we would agree with the migration as it was noted on your announcement that the migration will halt any actions in the account while it is being migrated.
For the Ontrapage upgrade, We had the issue 2 days prior to the upgrade but I will ask our web dev to have a check and make sure it’s the updated one as you advised.
I do not wish to be a pain for this issue but the issue is not being directly taken cared of nor any details are being advised unlike what you do for us. We greatly appreciate you helping us again with this.
Forum: Plugins
In reply to: [ONTRApages] Ontrapages Going BlankHi @ontraportfrank
I am reaching out again because the issue re-occured after a month and this time it affected more than 5 pages. I have been reaching out to VIP support in this matter trying to open a new ticket. Unfortunately since last week I have not received any response nor even a ticket number for this. I even reached out chat support to relay this through. I have not received any response either. by replying through the chat transcript this is the auto generated ticket number I received – 552177.We had done what you and vIp support last month and was working ok until last week. I am wondering why VIP support is not replying at all to our email. We had other VIP accounts that we email them with and those have no issue except for this account number in particular. If you could also check with them why are we not getting replies for this acc number from them that would be great. Please advise. Thank you very much.
- This reply was modified 5 years, 4 months ago by chariztma.
Forum: Plugins
In reply to: [ONTRApages] Ontrapages Going BlankThanks @ontraportfrank I’ll pass it on to our webdev and consult back if needed.
Forum: Plugins
In reply to: [ONTRApages] Ontrapages Going Blank@ontraportfrank thanks for clarifying. I’ll have our web dev check on that.
The ticket number we had was 539796.This issue would be a possible caching issue at the back end then?
Forum: Plugins
In reply to: [ONTRApages] Ontrapages Going BlankHi @ontraportfrank Thanks for the response. We did try to report this to support but what was told was the URL we used only needs a slash at the end. Which does not make much sense. I mean we can open the URL with or without the slash in the end but this still occurs. That is why I had to check other channels to see if there can be other possible causes just for us to prevent from such. We have a lot of ontraport landing pages that our clients host in WordPress and we have to check them almost everyday because one or two of them may go blank suddenly. We just want to know if this is a common issue and what’s the cause for the time being since you mentioned you had some reports.
With regards to excluding Ontraport pages in the cache – do you mean through the browser? I will try. However, we tried checking these to diff computers in different locations. I will still try if we will still encounter a similar scene.
Greatly appreciate your help.
Forum: Plugins
In reply to: [PilotPress] removing /blog/ in the URL@ontraportfrank Thank you for this. I have relayed this to our web dev and will get back with you in case we have any other concerns about this. Greatly appreciate your assistance.
Forum: Plugins
In reply to: [PilotPress] removing /blog/ in the URLAwesome! Thanks @ontraportfrank 🙂
Looking forward to your update.Forum: Plugins
In reply to: [PilotPress] removing /blog/ in the URL@ontraportfrank Is there anything uniquely identifiable to an Ontraport blog post vs standard blog posts on the plugin? Our web developer had structured the pages in our site having a custom permalink set up that is why we get the /blog/ as you advised. However, we cannot remove the customization as it would mess up the entire structure of our website. Is there another suggestion you could provide aside from that?
Forum: Plugins
In reply to: [PilotPress] removing /blog/ in the URLThanks @ontraportfrank ! That was very helpful. 🙂
Forum: Plugins
In reply to: [PilotPress] Unable to IntegrateThanks @ontraportfrank I was able to get a hold of one of the support agents and this is now resolved. Appreciate it.