Hi @jesin,
our plugin calls our API to check the status of your license and verifies if the data stored by LiveChat wasn’t corrupted. It happens that our API doesn’t respond in the expected time what causes a timeout. There’s is nothing critical for your website, but we plan to release a patch that will handle this case much better.
Plugin Author
chatio
(@chatio)
Hello @ryann0tgosling,
Thank you for reaching us with this question!
@ryann0tgosling, our Customer API will allow you to do just that. With the use of it, you will be able to load additional information about your customers from the database and pass it over to Chat.io. Those details will be displayed for your agents during a chat conversation.
The exact method responsible for this is called update_customer and it’s described in our official documentation – click here to check it out! Also, don’t forget to read our official introduction to Customer API – I’m sure that it’ll tell you exactly what you need to use it 🙂
I hope that we were able to help! In case of any additional questions, please don’t hesitate to ask.
