Chatoxz (a11n)
Forum Replies Created
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Bonjour @didier7340,
Sebastian ici, j’espère que vous allez bien. Merci d’avoir pris le temps de partager votre expérience, et je suis sincèrement désolé pour les heures de dépannage que cela vous a coûtées. Sur un site Elementor Pro de 350 pages, ce type de débogage devient vite épuisant et votre retour compte.
Plutôt que de vous proposer ici sur le forum une série de pistes à tester à l’aveugle, je préfère que nous regardions cela ensemble directement. Si vous nous contactez via le formulaire ci-dessous, notre équipe Jetpack pourra examiner la configuration de votre site, identifier précisément l’interaction entre Boost et Elementor Pro qui est en cause, et vous proposer une solution adaptée:
https://jetpack.com/contact-support/?rel=support&hpi=1
Pour nous aider à aller plus vite, n’hésitez pas à inclure dans votre message:
- L’URL d’une page où les en-têtes étaient manquants
- La fonctionnalité Boost activée à ce moment-là (Critical CSS, Defer JavaScript, lazy-load des images, ou autre)
- Les versions actuelles de Jetpack et de Jetpack Boost
Cordialement,
Hi Robin,
Sebastian here, I hope you are doing well. Thanks for the detailed report, and good thinking on comparing the two sites on the same host. That side-by-side made the difference easy to spot.
I went ahead and checked robinleehatcher.com from my end, and the good news is that Jetpack is now running on the latest version. Whatever was holding the update back has cleared, so you should be back in sync with what the other site is showing.
To keep this from happening again, you can switch on automatic updates for Jetpack (and any other plugin you trust). In your WP Admin dashboard, go to Plugins, find Jetpack in the list, and click “Enable auto-updates” in the right-hand column. Once that is on, Jetpack will update itself in the background whenever a new version ships, so you do not have to think about it. The full walkthrough is here: https://jetpack.com/support/update-jetpack-and-other-plugins/#:~:text=Automatically%20update
If you are enjoying Jetpack, could you give us a 5-star review to help us spread the word about our plugin?
https://ww.wp.xz.cn/support/plugin/jetpack/reviews/#new-post
This will help us promote our product and the support we offer to our users. We appreciate your time in advance if you can spare a few minutes!
Thanks in advance if you spend some minutes of your time!
Warm regards,
Forum: Reviews
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Worth the SetupHi leighton30,
Sebastian here, I hope you are doing well.
Thanks a lot for taking the time to leave a review, and for sticking with Jetpack. It really means a lot to read that the stats and security tools are pulling their weight for you.
I hear you on the WordPress.com account setup step; it is fair feedback. The reason it is part of the flow is that the connection lets your site talk to our cloud, where the heavy lifting happens (real-time stats processing, off-site backups, Akismet spam filtering, downtime monitoring, and so on). Keeping that work off your own server makes the features feel snappy, but I understand that the extra step at the start isn’t the friendliest first impression.
If you ever want to poke at the parts you have not explored, here is a full list of what comes with the free plugin: https://jetpack.com/features/
Thanks again for the kind words, really appreciated.
Warm regards,
Hi aamiine,
Sebastian here, I hope you are doing well. Thanks for flagging this on the Jetpack support forum, layout shifts after adding a form field are very annoying because you only notice them once you load the page on your phone.
Before I can confirm whether this is a known issue with the Phone Number Field block or something specific to your setup, could you share a few details:
- The URL of the page where the issue is visible, so I can look at it directly.
- The name of the theme you are using (Appearance → Themes in WP Admin dashboard).
- The screen width where the layout breaks (roughly: under 480 pixels, between 480 and 768, etc.), and which device or browser you tested with.
- A short screenshot or screen recording of the broken layout, if you can attach one, often helps diagnose the issue.
While you gather that, two quick checks that resolve most form-block responsiveness issues on the spot:
- Temporarily switch to a default WordPress theme (Twenty Twenty-Four or Twenty Twenty-Five) and reload the page on mobile. If the layout looks correct under the default theme, the issue is a CSS conflict between your current theme and the Phone Number Field block. If it still breaks under a default theme, it is more likely a block issue worth escalating.
- Also, disable all plugins except Jetpack and check if the issue persists. If it doesn’t, you can activate plugins one by one until you find the culprit.
- In the WP Admin dashboard, go to Jetpack → Settings → Writing and confirm that Jetpack and the Forms feature are both up to date. Block fixes ship regularly, and an outdated Jetpack is a common cause for layout regressions.
Here is the Jetpack Forms documentation that covers the form blocks and the common styling and layout questions: https://jetpack.com/support/jetpack-blocks/contact-form/
As a proactive tip, if you do find that the issue only happens with one specific theme, adding a small custom CSS override (Appearance → Customize → Additional CSS) is usually faster than waiting for a release, and I can help you write the snippet once we see the URL.
We’ll wait for your answer to investigate further.
Warm regards,
Hi Sam,
Sebastian here, I hope you are doing well.
That’s wonderful to hear! Thank you for confirming the override is holding things in place.
It’s also great that you flagged this with the Responsive Brix team. A change on their side would be the proper long-term fix. Until that update lands, the CSS override will keep your form labels (and any future Jetpack Forms you add) aligned correctly.
If you have a moment, could you give us a 5-star review to help us spread the word about our plugin?
https://ww.wp.xz.cn/support/plugin/jetpack/reviews/#new-post
This will help us promote our product and the support we offer to our users. We appreciate your time in advance if you can spare a few minutes!
Thanks in advance if you spend some minutes of your time!
Warm regards,
Hi @ryankanwal,
Sebastian here, I hope you are doing well.
Thank you for the kind words about Jetpack VideoPress itself, and for taking the time to share where the experience fell short. I am sorry the cancellation process felt that convoluted. Bouncing between your ww.wp.xz.cn site and your WordPress.com account to manage a subscription is not the experience we want anyone to have, and I will pass your feedback along to the team that owns that flow.
Regarding the per-site subscription, you are right that Jetpack VideoPress is licensed per site, so each WordPress install that hosts videos needs its own plan. I completely understand how that adds up when you are managing video for several of your own sites and for clients. We do hear this from agencies and multi-site owners from time to time, and I will make sure your feedback reaches the VideoPress team so it is considered alongside other input on the licensing model.
If you ever decide to give it another look, or if you would like a hand finishing the cancellation cleanly on any remaining sites, just reply here or open a ticket at https://jetpack.com/contact-support/ and we will take care of it for you.
Thanks again for the honest feedback, it really does help us improve.
Warm regards,
Hi Sam,
Sebastian here, I hope you are doing well.
Nice work running the default-theme test on staging, that narrowed this down quickly. You are right, the theme is doing it, and your “wide-width” clue was the giveaway.
I inspected the page’s stylesheet and found the exact rule responsible:
/* CSS */
.alignwide, .alignfull {
max-width: none;
text-align: center;
}In WordPress core, .alignwide and .alignfull are intended to control width only, not text alignment. That extra “text-align: center” is added by the active theme (Responsive Brix Premium, based on your page’s template meta tag), and it cascades into anything you set to Wide width, including the Jetpack Form block, which is why your form labels (and the heading you tested) end up centered.
Since this lives in the theme’s stylesheet, the practical fix on your end is a small CSS override. Add this in Appearance > Customize > Additional CSS:
/* CSS */
.wp-block-jetpack-contact-form,
.wp-block-jetpack-contact-form label,
.alignwide .wp-block-jetpack-contact-form,
.alignwide .wp-block-jetpack-contact-form label,
.alignfull .wp-block-jetpack-contact-form,
.alignfull .wp-block-jetpack-contact-form label {
text-align: left;
}That re-asserts left alignment on the Jetpack form and its labels without touching any other wide-width content on the site, so your layout stays as-is. You can read more about adding custom CSS here: https://wordpress.com/support/custom-design/editing-css/
A couple of extra notes that might help:
- Because the rule lives in the active theme’s stylesheet, the long-term fix really belongs on the theme side. I’d recommend reaching out to Brix Templates support and asking them to remove “text-align: center” from their .alignwide / .alignfull rules, since those classes are only supposed to control width in WordPress core. Feel free to point them at this thread.
- The Jetpack Forms documentation, in case it helps for future reference: https://jetpack.com/support/jetpack-blocks/contact-form/
Looking forward to your reply.
Best,
Hi Sam,
Sebastian here, I hope you are doing well.
That sounds frustrating, especially after going through every comparison and rebuild you can think of. Let’s get to the bottom of it.
The fact that the form preview shows the labels left-aligned but the page output centers them is a strong sign that something on the front end of your site, a theme stylesheet or another plugin, is overriding the form’s default styling on that specific page. The cleanest way to confirm this is a standard plugin and theme conflict test:
- Switch your active theme temporarily to a default WordPress theme like Twenty Twenty-Four or Twenty Twenty-Five, then reload the page with the form. If the labels now render left-aligned, the active theme is adding the center alignment.
- If the theme is not the cause, switch back to your default theme and deactivate all plugins except Jetpack. Reload the page. If the labels are now correct, reactivate the other plugins one at a time, checking the page after each, until the labels recenter. The last one you turned on is the one causing the conflict.
You can see these theme troubleshooting steps in detail in our Troubleshooting guide.
If you would rather not do this on the live site, you can use a staging copy or run the test in an incognito window so logged-in caching does not affect the result.
A couple of quick things worth checking in the editor before or during the conflict test, since they sometimes catch the issue without needing the full deactivation pass:
- Click the form block in the editor and look at the parent containers in the breadcrumb at the bottom (Group, Columns, Cover, Stack). Open each parent’s toolbar and check whether “Align Text” is set to center, since that cascades down to the form’s labels.
- Switch the page to the Code Editor view (top-right menu in the post editor) and look for “has-text-align-center” or an inline style=”text-align:center” on the wrapper around the Jetpack form.
If you can share the URL of the page once you have done a round of testing, I am happy to inspect the rendered markup and pinpoint exactly which stylesheet is adding the alignment.
Looking forward to your reply.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Can’t connectHi Alessandro,
Sebastian here, I hope you are doing well.
Thank you for reaching out! Both errors you are seeing, the Social connection error and the “You are not authorized” message on the Activity Log, are likely caused by a broken Jetpack connection on this site.
I’ve gone ahead and disconnected the site on our end to give you a clean slate. Could you please reconnect Jetpack by following these steps?
- Go to your WordPress dashboard and navigate to Jetpack > My Jetpack.
- Click Connect Jetpack (or Set up Jetpack) and follow the prompts to reconnect to your WordPress.com account.
Once the connection is restored, try connecting your Facebook account via Jetpack Social again, and the Activity Log should also become accessible.
For reference: https://jetpack.com/support/getting-started-with-jetpack/troubleshooting-tips/
Cheers,
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Quick Question About JetpackHi sairasage,
Sebastian here, I hope you are doing well.
That is a great question, and it is exactly the kind of thing Jetpack is built for. If you want a handful of genuinely useful tools without juggling multiple plugins, Jetpack is a solid fit. The free plan already covers a lot of ground: basic brute force protection, downtime monitoring, lazy image loading, a CDN for static files, and simple traffic stats right inside your WordPress dashboard.
The experience is also designed to be approachable. After activation, you connect your site to a WordPress.com account (free), and then you can manage individual features on or off from a single settings screen. You do not have to use everything, so you can start with just the tools that matter to you and expand later.
A few highlights of what you get for free:
- Security: brute force attack protection and login activity log
- Performance: image lazy loading and a global CDN for your static assets
- Stats: lightweight traffic analytics without needing a separate tool
- Sharing: easy social media sharing buttons for your posts
If your needs grow, paid plans add real-time backups, malware scanning, and more, but there is no pressure to upgrade to get value out of the plugin from day one. You can browse the full feature list here: https://jetpack.com/features/
And if you run into any questions while getting started, the support docs are a good reference: https://jetpack.com/support/getting-started-with-jetpack/
Feel free to reply here if anything comes up after you try it out!
Hi @moniquenamie,
Sebastian here, I hope you are doing well.
Thanks for the follow-up, and it’s great to hear that some subscribers are coming back! That’s actually connected to the platform maintenance we mentioned earlier. The cleanup was carried out in phases over several weeks, and during that time, subscriber counts can show small fluctuations as the data is processed and reconciled across our systems. This is expected behavior while a large-scale cleanup finalizes.
If you’d like to keep an eye on your subscriber list going forward, you can view and manage it directly from the WP Admin dashboard, Stats → Subscribers. If you notice this keeps being an issue, please contact us again, and we’ll take a look.
Cheers,
Hi there,
Sebastian here, I hope you are doing well.
Thank you for sharing your experience. While your issue may be related to the one discussed in this thread, it sounds like a distinct case since you are seeing the Site Editor fail to open entirely, and only when signed into a WordPress.com account. That detail is worth investigating on its own.
Could you please start a new thread for your issue, as outlined in our Forum Welcome guidelines? This helps us give your report the full attention it deserves and keeps things organized for other users who may be searching for the same problem.
You can open a new thread here: https://ww.wp.xz.cn/support/plugin/jetpack#new-post
When you do, please include the following details so we can dig in right away:
- Your site URL
- Your Jetpack version and WordPress version
- Whether the issue started after a recent update or appeared suddenly
- Any additional errors in the browser console beyond the “Store is already registered” messages
- Whether deactivating other plugins (besides Jetpack) changes anything
Looking forward to helping you in your own thread!
Hi there, I’m glad you were able to connect Jetpack to your site!
If you have a moment, could you give us a 5-star review to help us spread the word about our plugin?
https://ww.wp.xz.cn/support/plugin/jetpack/reviews/#new-post
This will help us promote our product and the support we offer to our users. We appreciate your time in advance if you can spare a few minutes!
Thanks in advance if you spend some minutes of your time!
Forum: Plugins
In reply to: [Jetpack Social] Jetpack is sharing Facebook posts but not the imageHi there, Sebastian here, I hope you are doing well!
Thank you for reaching out about Jetpack Social not including the image when sharing to Facebook. I can see you have already done some troubleshooting on the robots.txt side, so I want to make sure we get to the bottom of this properly.
When I tried to access your site (bureaucracybeat.com) to review the setup, I found that it is currently not responding. A site that is down or returning errors would also explain why Facebook’s crawler is unable to scrape the Open Graph image, which is what gets pulled in when sharing a post.
Could you check with your hosting provider to confirm the site is back up and accessible? Once the site is reachable, please let me know and we can take a closer look at the Facebook connection, verify the Open Graph tags are set correctly, and check if there is anything at the server or plugin level blocking Facebook’s crawler.
In the meantime, here is our Jetpack Social documentation if you’d like to review the setup: https://jetpack.com/support/jetpack-social/
Looking forward to helping you get this sorted out!
Forum: Plugins
In reply to: [WP Super Cache] new post creation slow with cache onHi @eferpar,
That’s great to hear! It’s good that things are back to normal now.
If it ever comes back, enabling the debug log in WP Super Cache (under WP Super Cache → Debug) right when the slowdown starts would help pinpoint exactly which plugin is triggering the issue. That way you’d be able to identify the culprit quickly instead of waiting it out.
Thanks for circling back to let us know.
Have a day.