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Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter Simone

    (@checkm)

    Hi, thank you! Let me give more context about my situation.

    • My WooCommerce store is connected to an ERP that imports products with many variations.
    • The issue is that the ERP doesn’t standardize attributes: for example, instead of having a single global attribute like “Size”, I often get multiple custom attributes with different names but the same meaning (e.g. Size X, Size Y, Size Z, etc.).
    • This causes a big problem when generating feeds for Meta (Facebook/Instagram): Meta requires a single, consistent “size” attribute, but in my case the attribute name changes depending on the product.
    • Because of that, I can’t just map one WooCommerce attribute to Meta’s “size” — it would only work for some products, not all.

    So what I need is either:

    1. A way to aggregate all these different size attributes into a single unified attribute (without having to manually recreate all variations in WooCommerce), so that WooCommerce can correctly pass them as variations in the product feed.
    2. Or, alternatively, a way to generate separate feeds per attribute, so that Meta still gets the correct size options.

    For the solution no. 1, i have already created a plugin to aggregate the various attributes into a single attribute, but I cannot regenerate all the variations for all products (I have over 7,500 variable products, totaling about 30k variations). So if I pass this standardized attribute as the size parameter in AdTribe’s configuration, Meta does not read them as variations.

    For the solution no. 2, I’m unable to follow your suggestion since I only see these “Product …” filters:

    Product Id
    SKU parent variable product
    Wc_post_id_product_id (Facebook)
    Product name
    Product name slug
    Product name hyphen
    Product name parent product
    Product name parent product hyphen
    Product name lowercase
    Product name uppercase first characters
    Product description
    Product short description
    Unfiltered product description
    Unfiltered product short description
    Product description parent product
    Product short description parent product
    Product description variation
    Product short description variation
    Unfiltered product description parent product
    Unfiltered product short description parent product
    Unfiltered product description variation
    Unfiltered product short description variation
    Product variable link
    Product Type
    Total product orders
    Product creation date
    Product days back created
    Product tags
    Product tags space
    Product highlight
    Product image gallery
    Product version
    Hwp product gtin

    • This reply was modified 8 months, 1 week ago by Simone.
    • This reply was modified 8 months, 1 week ago by Simone.
    Thread Starter Simone

    (@checkm)

    Thread Starter Simone

    (@checkm)

    Just did it. Thank you.

    Thread Starter Simone

    (@checkm)

    Salve,

    abbiamo seguito tutta la procedura, al termine della quale il messaggio di errore è identico.

    Screenshot: https://postimg.cc/qg0XfCXp

    Messaggio di errore:

    Documento non creato => Cliente già esistente.
    
    Ignora questa notifica.
    Ecco i dati necessari per comprendere le incongruenze tra amount_gross (tolare lordo) e payment_sum (totale pagato) =>
    
    Array
    (
        [error] => Array
            (
                [message] => An unexpected error occurred. Contact support for more information.
            )
    
    )
    Ignora questa notifica.
    Documento non creato => Richiesta non valida.
    
    Ignora questa notifica.
    Ecco i dati necessari per comprendere le incongruenze tra amount_gross (tolare lordo) e payment_sum (totale pagato) =>
    
    Array
    (
        [data] => Array
            (
                [amount_net] => 18
                [amount_global_cassa_taxable] => 18
                [taxable_amount] => 18
                [vat_list] => Array
                    (
                        [22] => Array
                            (
                                [amount_net] => 18
                                [amount_vat] => 3.96
                            )
    
                    )
    
                [amount_vat] => 3.96
                [amount_gross] => 21.96
                [amount_enasarco_taxable] => 0
                [amount_due] => 21.96
                [amount_due_discount] => 
                [payments_sum] => 21.96
            )
    
    )

    In seguito all’errore abbiamo provato anche con alcune piccole modifiche:

    • impostare aliquota standard a 22% anziché a 0% (com’è nel negozio live
    • creare un ordine che non contenga prodotti scontati

    Ecco di seguito il report di stato per il sito live:

    ### WordPress Environment ###
    
    WordPress address (URL): [OMISSIS]
    Site address (URL): [OMISSIS]
    WC Version: 7.0.1
    REST API Version: ✔ 7.0.1
    WC Blocks Version: ✔ 8.5.2
    Action Scheduler Version: ✔ 3.5.2
    Log Directory Writable: ✔
    WP Version: 6.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: it_IT
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.32
    PHP Post Max Size: 64 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 10000
    cURL Version: 7.86.0
    OpenSSL/1.1.1q
    
    SUHOSIN Installed: –
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    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
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    WC Database Prefix: wptk_
    Dimensione totale database: 103.30MB
    Dimensione dati database: 80.65MB
    Dimensione indice database: 22.65MB
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    wptk_e_events: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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    wptk_failed_jobs: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
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    wptk_users: Dati: 0.05MB + indice: 0.05MB + motore MyISAM
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    ### Post Type Counts ###
    
    attachment: 870
    br_product_filter: 5
    condition_group: 1
    cookielawinfo: 20
    custom_css: 4
    elementor_library: 13
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    nav_menu_item: 47
    oembed_cache: 2
    page: 18
    polylang_mo: 1
    post: 5
    product: 383
    productsliderwoo: 1
    product_variation: 2
    restriction: 1
    revision: 373
    shop_coupon: 7
    shop_order: 3532
    shop_order_refund: 20
    wc_product_table: 1
    wpforms: 1
    wpt_product_table: 1
    wp_global_styles: 1
    yith_wcps_type: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (25) ###
    
    WooCommerce Upsells Shortcode: by SkyVerge – 1.0.0
    Classic Editor: by Contributori WordPress – 1.6.2
    CommerceGurus Commercekit: by CommerceGurus – 1.3.0
    CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.4
    Elementor: by Elementor.com – 3.8.0
    Jetpack: by Automattic – 11.5.1
    Kadence WooCommerce Email Designer: by Kadence WP – 1.5.7
    Kirki Customizer Framework: by David Vongries – 4.0.24
    LiteSpeed Cache: by LiteSpeed Technologies – 5.3
    Local Google Fonts: by EverPress – 0.19
    Mailchimp for WooCommerce: by Mailchimp – 2.7.6
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 3.0.6
    Redirection: by John Godley – 5.3.4
    Restrict User Access: by Joachim Jensen - DEV Institute – 2.4
    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.25
    Woo Attributes Coupon: by Gaurav Nagpal – 2.2.0
    WooCommerce Fattureincloud: by Woofatture – 2.5.5
    Product Table for WooCommerce by codeAstrology (WooproductTable): by CodeAstrology.com – 3.2.4
    Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.3.2
    Advanced Order Export For WooCommerce (Pro): by AlgolPlus – 3.3.3
    WooCommerce: by Automattic – 7.0.1
    Yoast SEO: by Team Yoast – 19.9
    WP Mail SMTP: by WPForms – 3.6.1
    WP-Matomo Integration: by André Bräkling – 1.0.27
    WPForms Lite: by WPForms – 1.7.7.2
    
    ### Inactive Plugins (1) ###
    
    WooCommerce Product Table Lite: by WC Product Table – 2.6.0
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: object-cache.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    woosb (woosb)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #5 - /negozio/
    Carrello: #3658 - /carrello/
    Pagamento: #3659 - /checkout/
    Il mio account: #8 - /mio-account/
    Termini e condizioni: #3667 - /condizioni-di-vendita/
    
    ### Theme ###
    
    Name: [OMISSIS]
    Version: 1.0
    Author URL: [OMISSIS]
    Child Theme: ✔
    Parent Theme Name: Shoptimizer
    Parent Theme Version: 2.6.2
    Parent Theme Author URL: https://www.commercegurus.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-11-08 07:07:16 +00:00
    Options: ✔
    Notes: 33
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Canceled: 4
    Oldest: 2022-10-11 16:01:03 +0000
    Newest: 2022-11-03 17:48:18 +0000
    
    Complete: 2.274
    Oldest: 2022-10-31 10:40:58 +0000
    Newest: 2022-11-07 09:37:51 +0000
    
    Failed: 24
    Oldest: 2019-11-06 22:16:01 +0000
    Newest: 2022-11-06 10:30:41 +0000
    
    Pending: 8
    Oldest: 2022-11-07 10:30:41 +0000
    Newest: 2022-11-12 22:02:53 +0000
    
    ### Status report information ###
    
    Generated at: 2022-11-07 09:42:22 +00:00
    

    Ecco quello del negozio di test:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://epwoofatture.instawp.xyz
    Site address (URL): https://epwoofatture.instawp.xyz
    WC Version: 7.0.1
    REST API Version: ✔ 7.0.1
    WC Blocks Version: ✔ 8.5.2
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: it_IT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.54 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/1.1.1f
    PHP Version: 7.4.32
    PHP Post Max Size: 256 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.6.10-MariaDB-1:10.6.10+maria~ubu2004
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 7.0.1
    WC Database Prefix: iwpc443_
    Dimensione totale database: 4.63MB
    Dimensione dati database: 3.16MB
    Dimensione indice database: 1.47MB
    iwpc443_woocommerce_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    iwpc443_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    iwpc443_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    iwpc443_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    iwpc443_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_actionscheduler_actions: Dati: 0.02MB + indice: 0.11MB + motore InnoDB
    iwpc443_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_actionscheduler_logs: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_comments: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
    iwpc443_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_options: Dati: 2.13MB + indice: 0.06MB + motore InnoDB
    iwpc443_postmeta: Dati: 0.08MB + indice: 0.03MB + motore InnoDB
    iwpc443_posts: Dati: 0.06MB + indice: 0.06MB + motore InnoDB
    iwpc443_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_term_relationships: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_usermeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    iwpc443_wc_admin_notes: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
    iwpc443_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    iwpc443_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    iwpc443_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    iwpc443_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    iwpc443_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
    iwpc443_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    iwpc443_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    iwpc443_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    
    ### Post Type Counts ###
    
    attachment: 17
    customize_changeset: 1
    page: 9
    post: 2
    product: 12
    revision: 2
    shop_order: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (2) ###
    
    WooCommerce Fattureincloud: by Woofatture – 2.5.5
    WooCommerce: by Automattic – 7.0.1
    
    ### Inactive Plugins (2) ###
    
    Akismet Anti-Spam: by Automattic – 5.0.1
    Hello Dolly: by Matt Mullenweg – 1.7.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ✔
    
    ### WC Pages ###
    
    Shop base: #5 - /index.php/shop/
    Carrello: #6 - /index.php/cart/
    Pagamento: #7 - /index.php/checkout/
    Il mio account: #8 - /index.php/my-account/
    Termini e condizioni: ❌ La pagina non è impostata
    
    ### Theme ###
    
    Name: Storefront
    Version: 4.1.3
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
    ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-11-08 09:46:31 +00:00
    Options: ✔
    Notes: 37
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Completato: 10
    Oldest: 2022-11-07 10:00:25 +0000
    Newest: 2022-11-07 10:31:19 +0000
    
    In attesa: 1
    Oldest: 2022-11-08 09:58:48 +0000
    Newest: 2022-11-08 09:58:48 +0000
    
    ### Status report information ###
    
    Generated at: 2022-11-07 10:45:52 +00:00
    
    Thread Starter Simone

    (@checkm)

    Salve @woofatture ,

    abbiamo rifatto il test dopo aver aggiornato alla versione 2.5.4 e il problema persiste, ma col seguente messaggio di errore più esplicito:

    Error #:
    
    Array
    (
        [error] => Array
            (
                [message] => Cliente già esistente.
            )
    
    )
    Ignora questa notifica.
    Error #:
    
    Array
    (
        [error] => Array
            (
                [message] => Richiesta non valida.
                [validation_result] => Array
                    (
                        [ei_data.payment_method] => Array
                            (
                                [0] => Il metodo di pagamento è obbligatorio in un documento elettronico.
                            )
    
                    )
    
            )
    
    )
    Ignora questa notifica.
    Creazione Documento non Riuscita: Richiesta non valida.
    Per verificare che le Impostazioni siano giuste clicca qui
    Per maggiori informazioni clicca qui
    
    Thread Starter Simone

    (@checkm)

    Salve @woofatture ,

    confermo che l’app risulta attivata. Peraltro il plugin ha funzionato bene per più di un anno fino alle API 2.0 e non abbiamo mai disattivato l’app.

    Abbiamo effettuato il test su un ambiente di staging ma il risultato prodotto è identico: stesso errore.

    La produzione di fatture semplici non elettroniche invece non causa problemi.

    • This reply was modified 3 years, 8 months ago by Simone.
    Thread Starter Simone

    (@checkm)

    @giuliano61 Grazie del suggerimento. Spero di risolvere comunque e di riuscire a generare fatture elettroniche.

    Salve,

    abbiamo installato l’aggiornamento e adesso l’errore è il seguente:

    `Aggiornamento anagrafica non effettuato

    Creazione Documento non Riuscita: Richiesta non valida.
    Per verificare che le Impostazioni siano giuste clicca qui
    Per maggiori informazioni clicca qui`

    Gli ordini sono stati creati dopo la versione 2.5.0.

    Buongiorno,

    anche sul nostro ecommerce abbiamo riscontrato lo stesso errore e siamo impossibilitati a generare le fatture elettroniche:

    `Aggiornamento Anagrafica non riuscito => Cliente già esistente.

    Ignora questa notifica.
    Creazione Documento non Riuscita: Richiesta non valida.
    Per verificare che le Impostazioni siano giuste clicca qui
    Per maggiori informazioni clicca qui`

    Conti di saldo (Fattureincloud):

    Contanti
    Tipologia:Conto standard (predefinito)
    
    Paypal
    Tipologia:Conto standard (predefinito)
    
    Bonifico Bancario
    Tipologia:Conto bancario
    IBAN:ITXXXXXXXXXXXXXXXXXXXXXXXX
    
    bacs
    Tipologia:Conto standard (predefinito)
    
    Pagamento alla consegna
    Tipologia:Conto standard (predefinito)

    Metodi di pagamento (WooCommerce):

    PayPal Standard - PayPal
    Bonifico bancario - Bonifico Bancario
    Pagamento alla consegna - Paga in contanti

    Non capisco se i nomi dei Conti di saldo su FiC debbano corrispondere a quelli su WooCommerce o viceversa. Nel primo caso, devono corrispondere al nome mostrato da WooCommerce, al titolo che si può impostare oppure all’id (section) interno a WooCommerce (es. paypal, bacs, cod, ecc.) ?

    • This reply was modified 3 years, 9 months ago by Simone.
    • This reply was modified 3 years, 9 months ago by Simone.
    Thread Starter Simone

    (@checkm)

    It works. Thank you.

    Thread Starter Simone

    (@checkm)

    It was a misconfiguration problem: woocommerce was reading my products weight in kilograms, but in my last csv upload products weight was expressed in grams. So the plugin had to calculate the shipping cost for a weight I didn’t set up it for: a book of 500kg instead of 0.500kg!

    • This reply was modified 7 years, 4 months ago by Simone.
    Thread Starter Simone

    (@checkm)

    I’ve tried restoring Storefront theme and it didn’t work. I’ve also deactivated Weight Based Shipping and set up a basic flat rate for every shipping zone and it still doesn’t work. The debugging mode shows the message

    Customer matched zone “Italia”

    but it doesn’t calculate the shipping total.

    • This reply was modified 7 years, 4 months ago by Simone.
Viewing 13 replies - 1 through 13 (of 13 total)