chriscb2
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Same here, I was getting “message body empty” warnings. Not on every email going out, but on about 60%. Sent a test email from WP Mail SMTP and error would clear and email send fine. Would be ok for about 5/6 emails, then would drop again. Rolled back to last version. Will report back if any more issues occur
A piece of awesome advice for you is to not pick apart the customer experience in a defence and argue back at them trying to defend yourself.
Firstly it’s taken a month for you to reply back in the first instance.
The logging in issue was not temporary, I reported issues several months ago, and was ignored, this would have prevented any communication or attempted support, past the initial contact had at the very beginning where I was let down by the non flexible approach you had.
I emailed more than twice and found alternative emails to also send copies of the issues to, which also remained unresolved.On the recovery of the money taken form the subscription, your didn’t once get in contact with either me or PayPal and as a result I was refunded by default.
Now I have my money back I have moved on to alternative plug-ins. I suggest you do the same and acknowledge that this service in this instance has failed to meet expectation and service quality, draw a line under it and more on.
That is unless you wish to further pick apart how you believe I have been unreasonable to you as a customer?Seems odd that the emails were not getting through to yourselves on the PayPal claim that we had to lodge, and won by default as you didn’t reply.
That’s pretty awesome that a temporary issue lasted almost a year!
The reason for cancelling:
>You were too rigid and not wanting any input on custom changes.
>Your awesome support was quite possibly the opposite in terms of speed, and quality of understanding.
>overall I felt like the package had been designed and then any further development had been suspended.Overall very much not awesome!