1 – Disconnected PayPal connection – see image1.png 2 – Connect to PayPal – see image2.png 3 – Enter all 4 API keys – see image3.png 4 – Click on Connect – see image4.png 5 – In WordPress, click on Visit Site – navigate to JoinUs page: https://friendsofcoleridge.com/join-us/ 6 – Navigate to UK members form: https://friendsofcoleridge.com/join-us-form/ 7 – Complete form and click on PayPal Checkout 8 – Log into PayPal – see image5.png 9 – Error (Some of your information isn’t correct) – see image6.png
Similarly, if you run through steps 1-4, immediately after seeing the ‘PayPal is Connected’ message (image4.png) 5 – Navigate through Forminator settings again to PayPal payments – See image7.png 6 – Click on Connect – Error (You’ve entered an invalid Sandbox secret key) – see image8.png 7. – Re-enter the Sandbox Secret key and click on Connect – Error (You’ve entered an invalid Live Secret Key) – see image9.png
It doesn’t matter which way I enter these keys – they always fail. On all my clients with PayPal connections, since you added your extra security. Please (as I offered earlier) phone me and get a connection to my laptop if you wish to see me demonstrate this.
Not quite correct – After disconnecting and re-entering the PayPal keys the message says you are successfully connected, but if you do nothing further the PayPal connection will not work. ON the PayPal login screen you see the message . The user gets this message: “Some of your information isn’t correct”. I am very happy for your developers to ring me and get a connection to my laptop so that I can show them the issue if that will help them?
Thanks Nithin I can confirm that I have just disconnected, added all the API keys again, clicked connect (it connects fine) then back to configure to check what it says – and same issue still there (sandbox key etc… )
Also, this has only happened since you have added the extra security to add encrypted keys? Surely this is a clue?
I realise images above are not showing! Step 1 – gives error “You’ve entered an incorrect Sandbox Secret key” Step 2 – gives error “You’ve entered an incorrect Live Secret Key” Step 3 – gives message “PayPal account connected successfully..etc” Step 4 – gives error “You’ve entered an incorrect Sandbox Secret key” I should have added that this has suddenly affected 3 client sites that I’ve checked, two of which have been receiving successful payments for months – these are not new forms.
Thank you, please ask if you need any more information to be able to investigate this further.
This is no coincidence – there is clearly an issue following an update or similar. Please can you resolve this now as a matter of urgency now. Thank you
