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  • Thread Starter chrissk

    (@chrissk)

    Issue resolved, Thank you.

    Thread Starter chrissk

    (@chrissk)

    The website was upgraded from a standard hosting plan to a business hosting plan around the same time I started having problems, so it looks like one is the www version and the other is the non-www version. I will contact my hosting company to fix this and clear all the caches etc.

    Thank you all.

    Thread Starter chrissk

    (@chrissk)

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 10.1.1
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ✔ 3.9.3
    Log Directory Writable: ✔
    WP Version: 6.8.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    Server Architecture: Linux 3.10.0-962.3.2.lve1.5.85.el7.x86_64 x86_64
    PHP Version: 8.3.19
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 8.12.1
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 10.5.27-MariaDB-cll-lve
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 132
    custom_css: 1
    customize_changeset: 5
    et_pb_layout: 32
    nav_menu_item: 7
    page: 12
    post: 3
    product: 73
    product_variation: 20
    revision: 43
    shop_coupon: 31
    shop_order: 15360
    shop_order_refund: 126
    wp_global_styles: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (10) ###

    UpdraftPlus - Backup/Restore: by TeamUpdraft
    DavidAnderson – 2.25.7.1

    WooCommerce.com Update Manager: by Automattic – 1.0.3
    Australia Post WooCommerce Extension PRO: by WPRuby – 6.1.0
    WooPayments: by WooCommerce – 9.8.0
    WooCommerce PayPal Payments: by PayPal – 3.0.9
    WooCommerce: by Automattic – 10.1.1
    Yoast SEO: by Team Yoast – 25.7
    WP Mail SMTP: by WP Mail SMTP – 4.5.0
    Sequential Order Numbers for WooCommerce: by WebToffee – 1.7.3
    YellowPencil: by WaspThemes – 7.6.7

    ### Inactive Plugins (21) ###

    AI Powered Marketing: by Kliken – 1.5.4
    Australia Post WooCommerce Extension: by WPRuby – 1.10.12
    Code Snippets: by Code Snippets Pro – 3.6.8
    Eway Payments for Woo: by Eway – 3.8.0
    Geo Redirect: by Geo Targetly – 7.1.3
    Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.10
    Meks Quick Plugin Disabler: by Meks – 1.0
    Really Simple Security: by Really Simple Security – 9.4.3
    Responsive Menu Pro: by ExpressTech – 3.1.30
    Shortcode in Menus: by Gagan Deep Singh – 3.5.1
    Simple Custom CSS: by John Regan – 4.0.7
    Super Simple Site Offline: by Rik Janssen – 2.2
    W3 Total Cache: by BoldGrid – 2.8.12
    WooCommerce Currency Switcher: by realmag777 – 2.2.7.1
    WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled
    WooCommerce Legacy REST API: by WooCommerce – 1.0.5
    WooCommerce Remove Product Sorting: by SkyVerge – 1.0.0
    WooCommerce Table Rate Shipping by Mangohour: by mangohour – 1.2.1
    Wordfence Security: by Wordfence – 8.0.5
    WP-Optimize - Clean, Compress, Cache: by TeamUpdraft
    DavidAnderson – 4.2.4

    WP Super Minify: by Dipak C. Gajjar – 2.0.1

    ### Must Use Plugins (1) ###

    WordPress automation by Installatron: by –

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: ✔
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    Enabled Features: analytics
    marketplace
    order_attribution
    site_visibility_badge
    remote_logging
    email_improvements
    blueprint
    point_of_sale


    ### Logging ###

    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 19 KB

    ### WC Pages ###

    Shop base: #9 - /
    Cart: #10 - /cart/ - Contains the [woocommerce_cart] shortcode
    Checkout: #11 - /checkout/ - Contains the [woocommerce_checkout] shortcode
    My account: #12 - /my-account/ - Contains the [woocommerce_my_account] shortcode
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Storefront
    Version: 4.6.1
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    Theme type: Classic theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### WooPayments ###

    Version: 9.8.0
    Connected to WPCOM: Yes
    WPCOM Blog ID: 227480614
    Account ID: acct_1OSr6RCO4Ebvmods
    Payment Gateway: Enabled
    Test Mode: Disabled
    Enabled APMs: card
    WooPay: Not eligible
    Apple Pay / Google Pay: Enabled (checkout)
    Fraud Protection Level: basic
    Multi-currency: Disabled
    Auth and Capture: Disabled
    Documents: Enabled
    Logging: Disabled

    ### WooCommerce PayPal Payments ###

    Onboarded: ✔
    New UI active: –
    Shop country code: AU
    WooCommerce currency supported: ✔
    Advanced Card Processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: –
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: –
    Reference Transactions: ✔
    Used PayPal Checkout plugin: ✔
    Subscriptions Mode: Disabled
    PayPal Shipping Callback: –
    Apple Pay: –
    Google Pay: –
    Fastlane: –

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store
    add-to-cart-with-options-stepper-layout

    Disabled Features: product-data-views
    experimental-blocks
    experimental-iapi-mini-cart
    experimental-iapi-runtime
    coming-soon-newsletter-template
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    use-wp-horizon
    experimental-wc-rest-api

    Daily Cron: ✔ Next scheduled: 2025-08-24 02:43:49 +10:00
    Options: ✔
    Notes: 255
    Onboarding: completed

    ### Action Scheduler ###

    Canceled: 41
    Oldest: 2025-07-24 15:39:56 +1000
    Newest: 2025-08-23 11:24:35 +1000

    Complete: 688
    Oldest: 2025-07-24 15:39:58 +1000
    Newest: 2025-08-23 19:16:24 +1000

    Failed: 18
    Oldest: 2023-02-17 13:49:40 +1100
    Newest: 2025-08-18 20:56:54 +1000

    Pending: 14
    Oldest: 2025-08-23 20:06:18 +1000
    Newest: 2025-09-05 11:20:21 +1000


    ### Status report information ###

    Generated at: 2025-08-23 20:04:27 +10:00
    Thread Starter chrissk

    (@chrissk)

    I installed another theme and the alignments are the same. This time there is no text overlap with the down arrow so it looks much better. https://imgur.com/EopjHXW

    Thanks for your help. I will either change my theme or get further help from the theme developer

    Thread Starter chrissk

    (@chrissk)

    Here is a screenshot: https://imgur.com/a/6nrup8O

    Thread Starter chrissk

    (@chrissk)

    This is what I am seeing on the Status Logs page: https://snipboard.io/usUMKS.jpg https://snipboard.io/yaHx7q.jpg There are no noticeable errors on or after 2nd June when the problem started.

    Update: I have confirmed from 3 customers that they are seeing an older version of my website, including the checkout page. One even tried a different browser they hadn’t used before. The website URL they used is correct. I will be contacting my hosting provider again.

    Thread Starter chrissk

    (@chrissk)

    I could not find any tab called “fatal error” in the Logs page. I did a search for “fatal error” on the page and nothing came up. How can I send you a screenshot?

    Thread Starter chrissk

    (@chrissk)

    I performed the above steps but unfortunately they have not helped. The last three failed orders were 17035, 17036 and 17037 which were orders from 2 weeks ago. No confirmation emails were sent. The Sequential Order Numbers plugin also did not help.

    Thread Starter chrissk

    (@chrissk)

    I have just installed “Sequential Order Number for WooCommerce” plugin so hopefully it will fix the problem. I will keep you updated.

    Thread Starter chrissk

    (@chrissk)

    I had another order today which did not show up in the Admin, only the payment transaction. The order number assigned was 17028 which was an order placed by another customer 10 days ago. When I click on the order number or buyer name in the payment transaction page, it takes me to the order details of the original buyer 10 days ago. Unfortunately the changes I have made in the plugins have had no effect.

    Thread Starter chrissk

    (@chrissk)

    The issue began about 1 week ago. I have been using Woocommerce for more than 5 years. I did not install any new plugins or switch themes. The only thing that changed before I had the problem was that my Crazy Domains hosting was changed to a business plan and also had a new mail server (Titan) installed. there was some changes made to DNS TXT records. The issue occurs in about 20-25% of orders, irrespective of whether the payment was through woocommerce paypal or woopayments cards.

    Since following your suggestions with outdated and conflicting plugins, I have had 6 orders and one of them (a paypal payment) has not shown up in the admin orders list and no woocommerce order confirmation email was sent. The order number assigned to the missing order (shown in the paypal confirmation) was 17027, whereas the other 5 orders were sequentially correct and a much higher number: 17066,17067,17068,17069,17070. On the positive side, the order 17027 had not been used previously by another purchase, it was a skipped order number. Order 17067 and 17068 were also paypal orders and the rest were woocommerce card payments, confirming that the payment method selected by the buyer is not related to the problem.

    It seems that when woocommerce assigns an incorrect order number (ie a lower number) then the order does not appear in the order list and no confirmation emails are sent. The problem is the assigning of the lower order number.

    Thread Starter chrissk

    (@chrissk)

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See: How to create a child theme<br>Theme type: Classic theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: – WooPayments<br><br>Version: 9.5.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 227480614<br>Account ID: acct_1OSr6RCO4Ebvmods<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Disabled<br>Fraud Protection Level: basic<br>Multi-currency: Disabled<br>Auth and Capture: Disabled<br>Documents: Disabled<br>Logging: Disabled WooCommerce PayPal Payments<br><br>Onboarded: ✔<br>New UI active: –<br>Shop country code: AU<br>WooCommerce currency supported: ✔<br>Advanced Card Processing available in country: ✔<br>Pay Later messaging available in country: ✔<br>Webhook status: ✔<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ✔<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br>add-to-cart-with-options-stepper-layout<br>disable-core-profiler-fallback<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>point-of-sale<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>blockified-add-to-cart<br><br>Daily Cron: ✔ Next scheduled: 2025-06-14 02:43:49 +10:00<br>Options: ✔<br>Notes: 246<br>Onboarding: completed Action Scheduler<br><br>Canceled: 67<br>Oldest: 2025-05-14 10:37:34 +1000<br>Newest: 2025-06-13 13:52:34 +1000<br><br>Complete: 1,130<br>Oldest: 2025-05-13 22:09:44 +1000<br>Newest: 2025-06-13 21:44:56 +1000<br><br>Failed: 11<br>Oldest: 2023-02-17 13:49:40 +1100<br>Newest: 2024-01-14 17:20:13 +1100<br><br>Pending: 9<br>Oldest: 2025-06-14 00:05:32 +1000<br>Newest: 2025-06-15 10:40:15 +1000 Status report information<br><br>Generated at: 2025-06-13 21:45:19 +10:00<br>
    Thread Starter chrissk

    (@chrissk)

    WordPress Environment<br><br>WordPress address (URL): https://www.mmsdetox.com.au<br>Site address (URL): https://www.mmsdetox.com.au<br>WC Version: 9.9.3<br>Legacy REST API Package Version: ✔ 1.0.5<br>Action Scheduler Version: ✔ 3.9.2<br>Log Directory Writable: ✔<br>WP Version: 6.8.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>Server Architecture: Linux 3.10.0-962.3.2.lve1.5.85.el7.x86_64 x86_64<br>PHP Version: 7.4.33<br>PHP Post Max Size: 8 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 5000<br>cURL Version: 8.12.1<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.5.27-MariaDB-cll-lve<br>Max Upload Size: 2 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 9.9.3<br>WC Database Prefix: 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0.58MB + Engine InnoDB<br>wp_wangguardcronjobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wangguardquestions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wangguardreportqueue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wangguardsignupsstatus: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wangguarduserstatus: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.14MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 1.52MB + Index: 1.80MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + 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1.52MB + Index: 0.64MB + Engine InnoDB<br>wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts<br><br>attachment: 128<br>custom_css: 1<br>et_pb_layout: 32<br>nav_menu_item: 7<br>page: 12<br>post: 1<br>product: 66<br>product_variation: 10<br>revision: 20<br>shop_coupon: 31<br>shop_order: 15207<br>shop_order_refund: 129<br>wp_global_styles: 1 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (19)<br><br>Disable WooCommerce Reviews: by pipdig – 1.1<br>Really Simple Security: by Really Simple Security – 9.3.5<br>Responsive Menu Pro: by ExpressTech – 3.1.30<br>Super Simple Site Offline: by Rik Janssen – 2.2<br>UpdraftPlus - Backup/Restore: by TeamUpdraft<br>DavidAnderson – 1.25.6<br><br>Gateway for Wise on WooCommerce: by alx359 – 2.2<br>WooCommerce.com Update Manager: by Automattic – 1.0.3<br>Australia Post WooCommerce Extension PRO: by WPRuby – 2.4.1<br>WooCommerce Currency Switcher: by realmag777 – 2.2.7.1<br>Eway Payments for Woo: by Eway – 3.8.0<br>WooCommerce Legacy REST API: by WooCommerce – 1.0.5<br>WooPayments: by WooCommerce – 9.5.0<br>WooCommerce PayPal Payments: by PayPal – 3.0.6<br>WooCommerce: by Automattic – 9.9.3<br>Wordfence Security: by Wordfence – 8.0.5<br>WP Mail SMTP: by WP Mail SMTP – 4.5.0<br>WP-Optimize - Clean, Compress, Cache: by TeamUpdraft<br>DavidAnderson – 4.2.2<br><br>WPForms Lite: by WPForms – 1.9.6<br>YellowPencil: by WaspThemes – 7.6.6 Inactive Plugins (12)<br><br>AI Powered Marketing: by Kliken – 1.5.3<br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.4<br>Code Snippets: by Code Snippets Pro – 3.6.8<br>Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.10<br>Meks Quick Plugin Disabler: by Meks 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    Thread Starter chrissk

    (@chrissk)

    I should also add, the problem appears to not be related to what payment method the buyer selects, ie card payment or Paypal. The problem can occur in either case. At least with paypal I know what the person ordered, but there is no Woocommerce email conformations sent for about 1 in 4 orders and nothing in the order list. I am using the Woocommerce paypal plugin

    • This reply was modified 10 months, 1 week ago by chrissk.
    • This reply was modified 10 months, 1 week ago by chrissk.
    • This reply was modified 10 months, 1 week ago by chrissk.
    Thread Starter chrissk

    (@chrissk)

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