chrissy435

Hi there
I appreciate you are trying to be polite however again inaccurate. I sent an email on 20.05.16 to [ redacted ]
Heres an extract of the email I sent to the same email address on the 27.05.16

[ redacted ]

Stating that you are sorry if the plugin didn’t work and yet still not offering refund despite my emails is once again showing that you don’t stand by what you offer. A private reply asking what you could do to help and or discussing the refund would have been more appropriate.

I too am not meaning to sound rude, just stating that you haven’t kept your word and have only replied once I went to a public forum. I am an honest person and up until now had not been able to get any form of response from anyone at Users Ultra. Without being able to access the support forum and having my emails ignored I had effectively paid for a product that I was unable to use and no way of contacting anyone to get any form of assistance. It is obvious you are not going to refund but it might be nice for future users if you are able to give them access to the support forum or answer emails before taking their money.
Regards
Christine

Thanks for replying though I had written many other emails asking for help when I became unable to access the support forum and the questions I had on the support forum when I did have access went unanswered – this is why I stopped using the plugin I had no option as no support available – this does meet the requirements for a refund which I had also written in twice about. ALL emails went unanswered and no ability to be able to apply for the refund. I paid money for the pro version in good faith and do meet the refund requirements. I changed to another plugin as there was no support available with Ultra Users Pro – I notice quite a few other people have stated the same thing in the comments on UU site.