Chris Klosowski
Forum Replies Created
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@azchughtai Sorry to hear you had an issue activating EDD with Playground.
Playground URLs are not publicly accessible. Can you please copy and paste the error you are getting or give us a screenshot of the error so we can help you get this resolved?
EDD’s Captcha settings are only for the checkout page, and don’t directly support Buy Now buttons like the one you are using so you can just turn off the EDD Captcha for now by setting it to ‘None’.
As far as the other captcha plugin integration I am not sure what one you are using so I can’t give direct advice on it, but temporarily disabling that on the page where your buy now button is may help mitigate any incompatibilities to verify if that is what is stopping the purchase from going through.
You can run V2 and V3 on the same site, but not on the same page, as that would likely cause conflicts between the two captchas attempting to load on the site.
You can still submit a question to us by choosing “I have a basic question”. That should let you still get in touch with us without needing to make a purchase.
Sorry to hear you are experiencing issues with the purchase process. I have a couple of follow up questions to see if I can help narrow down the cause.
- Can you link me to the documentary you promoted so I can look over the process of purchasing? I found one called No Bridge Too far, is that the correct one?
- If it is that one it looks like it is configured to use the Buy Now button instead of using the standard checkout flow, is that correct?
- With the error about “No Captcha” do you have the captcha settings enabled in Downloads > Settings > Misc > CAPTCHA? If so what CAPTCHA system are they using, reCaptcha or Turnstile
You also mentioned that after clicking to purchase yourself it just sat there. If you can see if there is any entries in Downloads > Tools > Event Logging and select the “Payment Errors” logs that might give us a little more detail about what’s happening.
@aminnima2 what language is your site running in? I know there is a bad translation file in some languages that results in this fatal error and fixing the translation file works as well.
@aminnima2 thanks
That is a start. Is it possible to get the full stack trace that is mentioned in the message you provided? That might help us further identify the root cause
Our own site is running on PHP 8.x and our test and development sites are all running PHP 8.x versions, so at this point any additional information you can provide would be extremely helpful in resolving the issue for you faster.
Hi @aminnima2, do you have a specific error message you can share from your PHP error logs?
I’m currently not able to replicate this manually or in our automated tests, but let me know and I can try and replicate when we have a little more information.
Thanks.
By default, the download links have a 24 hours expiration. This can be changed to something more suitable for your users in
Downloads > Settings > Misc > Download Link ExpirationBy changing this setting to a higher number you’ll be changing the number of hours your download links last. You can read more about this setting here: https://easydigitaldownloads.com/docs/do-download-links-expire/
I hope that helps you ensure your customers are able to successfully download their products.
Hi @sellernine
To remove the additional fee you would need to activate a license key for Easy Digital Downloads (Pro) or the Stripe Pro Payment Gateway.
Since both of those require a paid license key, any support for them would need to be done via our website at https://easydigitaldownloads.com/support.
For the question “Did your question get answered?”, just click “No.” and then you can provide our team with our license key and we can look into this for you.Thanks.
I do apologize for the confusion you are having.
You mentioned that you are using Easy Digital Downloads and based on the message you are using the version downloaded from ww.wp.xz.cn for free. Correct?
You also mentioned that you seeing a message about our ‘Stripe Pro’ gateway, based on the message you are seeing of
Easy Digital Downloads – Stripe Pro Payment Gateway Is Not Fully Activated!The reason that we previously asked you to contact us directly via email is because you mentioned this message from our Stripe Pro gateway which is a paid upgrade, and it is not permitted to provide support for paid addons here on ww.wp.xz.cn, and your initial message elludes to the fact that you are attempting to use one of our paid addons.
So please head to https://easydigitaldownloads.com/support, and below the chat window, click ‘No.’ for the “Was your question answered?” field. Then you can supply the necessary information to our team regarding the Stripe Pro Gateway, including the Site Health report which would give us some more insights into what’s happening with your site.
Thank you for your patience and for sharing your feedback—we truly appreciate it. I realize some time has passed since you initially reached out, but we want to assure you that we’ve been carefully reviewing user input and discussing the best path forward.
After considering feedback from users like yourself, we’ve decided to make adjustments to the variable pricing UI. These updates will bring it back more in line with how it previously functioned while incorporating modern improvements for reliability and accessibility.
We understand the importance of efficiency in your workflow, and our goal is to ensure that the UI remains intuitive and easy to use. We’ll be sharing more details as these updates roll out.
Thanks again for sharing your experiences with us.
Regards,
Chris Klosowski
President, Easy Digital DownloadsThank you for taking the time to share your concerns. I’d like to clarify how our Stripe integration works to ensure full transparency and understanding.
Our plugin uses Stripe Connect, a method encouraged by Stripe, to simplify the initial setup, ensure a properly configured integration for collecting payments, and provide a more secure integration flow. The only time our Stripe integration communicates with the Easy Digital Downloads website is during this initial connection process, using industry-standard OAuth 2.0 flows as outlined by Stripe in their recent changes to the Connect guidelines. Once this secure connection is established between your store and Stripe, all Stripe communication occurs directly between your store and Stripe—Easy Digital Downloads does not process, transmit, or store any transaction or customer details on our own servers at any time. We are not a middleman for the payments an Easy Digital Downloads-powered store processes.
Unlike many other developers integrating with Stripe, our approach ensures that communication with Stripe is not modified or altered, maintaining both security and reliability. We take security and privacy very seriously and follow industry best practices to protect both merchants and customers.
If you have any further questions or concerns, we’d be happy to discuss them—please feel free to reach out to our team directly.
Best regards,
Chris Klosowski
President, Easy Digital Downloads@slservice33 These options could also exist if you have installed a plugin or theme that you have purchased that is using EDD to handle its licensing. If you have had to enter a license key for a theme or plugin then you would want to keep this option in place as it contains the information required to receive automatic updates to it.
@topfgartenwelt If your site is in Test mode and you are trying to connect to the PayPal sandbox, you don’t use your PayPal account credentials, you need to use specific Facilitator account details which can be found at https://developer.paypal.com/developer/accounts
These sandbox accounts are specific to your account and consist of a facilitator (store owner) and buyer (customer) accounts.
I hope this helps get you started testing with PayPal.
I took a look at your page and was able to get put the product in the cart, however you are pricing the product at $0.30 (30 cents) which is below the minimum amount that Stripe will allow for a purchase to be made, which is $0.50: https://docs.stripe.com/currencies#minimum-and-maximum-charge-amounts
If you update the price to be at leas $0.50, does it result in the checkout working as expected?