Music365

Hi Janilyn,

It’s been over a month since your response. Have the developers figured out a solution?

Thanks

Hi Nigel,

Thanks for the response. We went through your checks. Here are the results:

1. Browser Console – The only error was related to a different plugin, BUT disabling that plugin made no difference.
2. Theme Conflict – We tried with a default theme, but this didn’t fix the issue.
3. Plugin Conflict – We disabled ALL plugins except Feeds for YouTube, but this didn’t fix the issue.
4. Cache -We cleared the site cache, server cache, and browser cache, but this didn’t fix the issue.
5. Plugin version – All plugins are up-to-date (including Feeds for YouTube 2.6.5), so is the theme, and the PHP version is 8.3.

Specifically for the frontend:

Scrolling to the feed area did not show errors related to Feeds for You Tube. The only error, as mentioned above, was related to a Spotify podcast plugin, which also shows a feed, but disabling that plugin did not help. We’ve always had both feeds (Spotify and YouTube) on the page with no issue.

As for sharing the specific website page, we’d rather not do that here publicly. Is there some other way?

Thank you

Hi Thomas,

It’s been over a week since my last response and I have not heard back re: this unresolved issue.

Were you able to reproduce the issue on your end and run some tests?

Thank you

Hi Thomas,

Thanks for the response. I think the issue is hook related, then. I will provide more details.

The security feature allows for the WordPress login url wp-login.php to be hidden and for another login url to be used in its place. There’s no change to the file and it’s not blocked using .htaccess rules. Rather, it’s simply not loaded using the standard WordPress login url wp-login.php. Instead, the url that was designated as the new/hidden login is loaded by hooking into wherever WordPress normally loads wp-login.php.

For example:

Default login — https://www.example.com/wp-login.php

New/Hidden login — https://www.example.com/myprivatelogin

If someone tries to access the default login url ending in wp-login.php, they get a “404 Not Found” page, making it seem like the url does not exist, but it’s just hidden. This is what’s happening with PMS frontend login — it returns a “404 Not Found” because wp-login.php is hidden.

Where do we go from here — any possible workarounds?

Thank you

Hi Nayeem,

Thanks for the response; however, as I already explained, I have been using EA for years and I have many flip boxes being used on various websites. The problem is that there are no front/back tabs for me to select in order to edit both sides. Instead, there are only front side options.

If you check the screenshot (here is the temporary image link — https://limewire.com/d/F5nH5#GJU1N6yPHa ), you will see no front/back tabs, only front side editing options.

I have already tried troubleshooting — disabled all plugins, cleared caches, cleared css, regenerated, assets, etc — but the problem remains on all of my websites.

What do you advise now?

Thanks

Hello,

Yes, we do have Sassy Social Share plugin enabled on the website. Where can I send you private details so you can investigate further?

Thanks,
M

Ketan,

By the way, since updating to version 1.6 of the plugin, I no longer see captions under images when I click to view an album. I rechecked my shortcode to be sure I have show_caption=”true” and it is there, but no captions show.

– M