clawduda

Hi,

I have not posted a support thread about my main issue because like I have explained i was searching the forum and found several threads about the main issue i encounter, but without any support. If there are several threads already opened about an issue with 0 replies why should i create a new one?

For example in this support thread the user very clearly explained a situation. You replied once and suggested he enables a setting which he already had according to his screenshot. After your initial response you just ignored him and 1 year has passed without a reply 🙂
It’s a high possibility that you misunderstood the problem because that option is related to something else, not the problem he described
If you would shown that thread a second glance I am sure you would have acknowledged the issue at least.
And trust me that is an important issue and it 100% comes from your plugin ( tested in a fresh install with only woocommerce + storefront installed )

“This is free version, we don’t have responsible for answering all your questions in the forum.”
– I never said you have a responsibility to answer all questions in the forum. All I did was to point out that 80-90% of the support threads don’t even get a single reply. You can make of this what you will.

Thank you,
So for reference this is what i need to do

Lets take as an example Product X
It has product ID 1234 and SKU 789
When your plugin fires an event it looks like:
Page view -> productID 1234
Add to cart -> product ID 1234

What I am trying to achieve is make the event:
page view -> productID 789
add to cart -> product id 789

Hopefully i managed to explain it ok 🙂

Thank you in advance
Claudiu

Hi,
Thank you for the answer
Unfortunately it happens with any customer
I checked the logs and nothing is there. Only some errors in regards to the functions.php file from yesterday when i forgot to put a comma and the site crashed. Other than that nothing else

Here is the status file

### WordPress Environment ###

WordPress address (URL): https://dormipro.ro
Site address (URL): https://dormipro.ro
WC Version: 5.1.0
REST API Version: ✔ 5.1.0
WC Blocks Version: ✔ 4.4.3
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.1.3
Log Directory Writable: ✔
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: ro_RO
External object cache: –

### Server Environment ###

Server Info: nginx/1.18.0
PHP Version: 7.4.12
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.12-MariaDB-1:10.4.12+maria~bionic
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: wp_
Total Database Size: 137.83MB
Database Data Size: 129.35MB
Database Index Size: 8.48MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_categorymeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_email_customizer_plus_templates: Data: 1.33MB + Index: 0.00MB + Engine InnoDB
wp_gglcptch_allowlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_member_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.36MB + Index: 0.13MB + Engine InnoDB
wp_portfolio_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 116.52MB + Index: 4.89MB + Engine InnoDB
wp_posts: Data: 3.06MB + Index: 0.38MB + Engine InnoDB
wp_product_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 1.50MB + Index: 0.48MB + Engine InnoDB
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcan_filter_sessions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 1.44MB + Index: 0.50MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.27MB + Index: 0.28MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB

### Post Type Counts ###

attachment: 859
br_labels: 2
custom_css: 1
customize_changeset: 1
nav_menu_item: 79
oembed_cache: 6
page: 15
porto_builder: 33
post: 1
product: 659
product_variation: 64
shop_order: 7
tablepress_table: 2
vcv_tutorials: 1
wc_order_email: 1
wc_order_status: 8
wpforms: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (35) ###

SmartBill WooCommerce: by Intelligent IT SRL – 1.9.6
Ajax Cart AutoUpdate for WooCommerce: by taisho – 1.5.4
Classic Editor: by WordPress Contributors – 1.6
Disable WooCommerce Bloat: by ospiotr – 2.4.4
Edit Author Slug: by Brandon Allen – 1.8.1
reCaptcha Pro by BestWebSoft: by BestWebSoft – 1.60
WP Armour - Honeypot Anti Spam: by Dnesscarkey – 1.7
WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.20.6
Loco Translate: by Tim Whitlock – 2.5.2
PixelYourSite PRO: by PixelYourSite – 8.1.3
Porto Theme - Functionality: by P-Themes – 2.0.5
TablePress Extension: Responsive Tables: by Tobias Bäthge – 1.8
TablePress: by Tobias Bäthge – 1.13
Templio Token Login: by Templ.io – 1.0
WPBakery Page Builder (Visual Composer) Clipboard: by bitorbit – 4.5.7
YellowPencil Pro: by WaspThemes – 7.4.1
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.6
Woo Discount Rules PRO 2.0: by Flycart – 2.3.5
Woo Discount Rules: by Flycart – 2.3.5
WooCommerce Admin: by WooCommerce – 2.1.3
WooCommerce Advanced Product Labels: by BeRocket – 3.2.1
WooCommerce Email Customizer Plus: by Flycart – 1.2.4
Advanced Order Export For WooCommerce (Pro): by AlgolPlus – 3.1.8
WooCommerce: by Automattic – 5.1.0
Yoast SEO: by Team Yoast – 16.0.2
WP Mail SMTP Pro: by WPForms – 2.7.0
WP Rocket | Disable Page Caching: by WP Rocket Support Team –
WP Rocket: by WP Media – 3.8.7
WPForms Lite: by WPForms – 1.6.5
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.8.5

YITH WooCommerce Ajax Product Filter: by YITH – 4.0.2
YITH WooCommerce Bulk Product Editing Premium: by YITH – 1.2.31
YITH WooCommerce Wishlist: by YITH – 3.0.20

### Inactive Plugins (3) ###

Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Templio Automatic Updates Enabler: by  –
Templio Cache: by  – 1.0.3

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: RON (lei)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #4237 - /produse/
Cart: #208 - /cos/
Checkout: #7 - /checkout/
My account: #210 - /contul-meu/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Porto Child
Version: 1.1
Author URL: https://www.portotheme.com/
Child Theme: ✔
Parent Theme Name: Porto
Parent Theme Version: 6.0.6
Parent Theme Author URL: http://www.portotheme.com/
WooCommerce Support: ✔

### Templates ###

Overrides: porto/woocommerce/archive-product.php
porto/woocommerce/cart/cart-empty.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php
porto/woocommerce/cart/cart.php
porto/woocommerce/cart/cross-sells.php
porto/woocommerce/cart/mini-cart.php
porto/woocommerce/cart/proceed-to-checkout-button.php
porto/woocommerce/cart/shipping-calculator.php
porto/woocommerce/checkout/form-billing.php
porto/woocommerce/checkout/form-checkout.php
porto/woocommerce/checkout/form-coupon.php
porto/woocommerce/checkout/form-login.php
porto/woocommerce/checkout/form-pay.php
porto/woocommerce/checkout/form-shipping.php
porto/woocommerce/checkout/payment-method.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php
porto/woocommerce/checkout/thankyou.php
porto/woocommerce/content-product-cat.php
porto/woocommerce/content-product.php
porto/woocommerce/content-single-product.php
porto/woocommerce/content-widget-product.php
porto/woocommerce/global/form-login.php
porto/woocommerce/global/quantity-input.php
porto/woocommerce/global/wrapper-start.php
porto/woocommerce/loop/add-to-cart.php
porto/woocommerce/loop/loop-end.php
porto/woocommerce/loop/loop-start.php
porto/woocommerce/loop/no-products-found.php
porto/woocommerce/loop/orderby.php
porto/woocommerce/loop/pagination.php
porto/woocommerce/loop/rating.php
porto/woocommerce/loop/sale-flash.php
porto-child/woocommerce/myaccount/dashboard.php
porto/woocommerce/myaccount/downloads.php
porto/woocommerce/myaccount/form-add-payment-method.php
porto/woocommerce/myaccount/form-edit-account.php
porto/woocommerce/myaccount/form-edit-address.php
porto/woocommerce/myaccount/form-login.php
porto/woocommerce/myaccount/form-lost-password.php
porto/woocommerce/myaccount/form-reset-password.php
porto/woocommerce/myaccount/lost-password-confirmation.php
porto/woocommerce/myaccount/my-account.php
porto/woocommerce/myaccount/my-address.php
porto/woocommerce/myaccount/my-downloads.php
porto/woocommerce/myaccount/my-orders.php
porto/woocommerce/myaccount/navigation.php
porto/woocommerce/myaccount/orders.php
porto/woocommerce/myaccount/payment-methods.php
porto/woocommerce/myaccount/view-order.php
porto/woocommerce/order/form-tracking.php
porto/woocommerce/order/order-details-customer.php
porto/woocommerce/order/order-details.php
porto/woocommerce/order/order-downloads.php
porto/woocommerce/order/tracking.php
porto/woocommerce/single-product/add-to-cart/simple.php
porto/woocommerce/single-product/add-to-cart/variable.php
porto/woocommerce/single-product/meta.php
porto/woocommerce/single-product/product-attributes.php
porto/woocommerce/single-product/product-image.php
porto/woocommerce/single-product/product-thumbnails.php
porto/woocommerce/single-product/rating.php
porto/woocommerce/single-product/related.php
porto/woocommerce/single-product/review-meta.php
porto/woocommerce/single-product/review-rating.php
porto/woocommerce/single-product/review.php
porto/woocommerce/single-product/sale-flash.php
porto/woocommerce/single-product/short-description.php
porto/woocommerce/single-product/tabs/tabs.php
porto/woocommerce/single-product/title.php
porto/woocommerce/single-product/up-sells.php
porto/woocommerce/single-product-reviews.php

### Action Scheduler ###

Complete: 404
Oldest: 2021-02-23 16:47:59 +0200
Newest: 2021-03-26 09:58:33 +0200

Pending: 4
Oldest: 2021-03-27 02:14:47 +0200
Newest: 2021-03-30 21:21:50 +0300

### Status report information ###

Generated at: 2021-03-26 12:47:42 +02:00

hi again,

i found the code i needed to use on another website

// Yoast - change ld+json search url
function crunchify_change_json_ld_search_url() {
	return trailingslashit( home_url() ) . '?s={search_term_string}&post_type=product&product_cat=0';
}
add_filter( 'wpseo_json_ld_search_url', 'crunchify_change_json_ld_search_url' );

i will leave it here in case anyone else is trying to achieve the same thing

Hi,
sorry I did not reply sooner

@twenty50cards I found out the issue. You have the same problem and this is what I did to fix it.

It happened to us because we have “variable” products, not simple products.
In short, you need to go to the first default variable and select a thumbnail for it. Unless you manually set a picture for a variable from the variable product menu then it will use the default product image instead ( which in our case it is the picture that we would want to not show on the product page )

Hope it helps.