clickingclients
Forum Replies Created
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I’ve emailed it to you. Note, we’ve turned off link on 18th after the last failed order – until this gets resolved or there is transparency from Stripe.
Thank you
- This reply was modified 5 months ago by clickingclients.
I appreciate this – looking forward to hearing any update.
Thanks for your response and for looking into this.
We do not use any custom Radar rules, so that isn’t a factor here.
Given the recent spike and the statement that “a few merchants are getting elevated Link declines,” we believe this is worth further investigation with Stripe. Even if the plugin hasn’t changed, the volume you process and your position in the ecosystem could allow for deeper insight into why these declines are increasing, especially since it represents a growing risk of lost orders for merchants like us.
Any efforts you can make to identify patterns or confirm whether this is a wider issue would be highly valuable, and we would greatly appreciate any findings or guidance you can share.
Thanks again for your time and support.
NOTE: We’ve disabled Link until we can get a solid answer and solution.
Forum: Plugins
In reply to: [WooCommerce] Simple products are marked as “out of stock”@mahfuzurwp is there a way to do so while only revealing private info about the site to you and not publicly?
Thanks for replying.
We are connected with shippingeasy.com which does update the order status to COMPLETED after they have shipped it.This error order never goes: “Pending payment to Processing” (see normal version at end).
Payment never arrived in Stripe.
Order was created at the same time the shipping label was set.
The top 3 notes happened after we switched it back to Pending while reaching out to the customer for payment.
We resent the cart for the customer to checkout.However, it auto flipped to Cancelled after some weird timeout. We cannot determine from logs if the customer cancelled it or what.
Error order:
- Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.March 13, 2024 at 3:05 pm Delete note
- Charge voided in Stripe.March 13, 2024 at 3:05 pm Delete note
- Order status changed from Completed to Pending payment.March 13, 2024 at 1:43 pm by clickingclients Delete note
- Order status changed from Pending payment to Completed.December 1, 2023 at 11:49 pm Delete note
- Shipment Tracking Number: 1ZXXXXXXXXXXX3
Carrier Key: ups
Carrier Service Key: ups_ground
Cost: 14.73December 1, 2023 at 11:49 pm Delete note
Normal Order
- Order status changed from Processing to Completed.November 20, 2023 at 11:00 pm Delete note
- Shipment Tracking Number: 1ZCXXXXXXXX20
Carrier Key: ups
Carrier Service Key: ups_ground
Cost: 25.02November 20, 2023 at 11:00 pm Delete note - Order status changed from Pending payment to Processing.November 18, 2023 at 3:13 am Delete note
EVET DATA in stripe when it “cancelled” yesterday:
EVENT: payment_intent.canceled
“canceled_at”: 1710306308,
“cancellation_reason”: null,
“failure_code”: “payment_intent_authentication_failure”,
“failure_message”: “The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again.”,
“outcome”: {
“network_status”: “declined_by_network”,
“reason”: “generic_decline”,
“risk_level”: “normal”,
“seller_message”: “The bank did not return any further details with this decline.”,
“type”: “issuer_declined”
},
“url”: “/v1/charges?payment_intent=pi_XXXXXXXXXXXXXXX”
“status”: “canceled”,
- This reply was modified 2 years, 1 month ago by clickingclients.
Forum: Plugins
In reply to: [Brevo for WooCommerce] WooCommerce HPOS compatibility?Hello Brevo? Any news?
Paid. As it as the “pro” in the error.
I’ve deleted and reinstalled it. Error gone.
- This reply was modified 2 years, 9 months ago by clickingclients.
Forum: Plugins
In reply to: [PW WooCommerce Gift Cards] Duplicate entry upon purchaseHmm on 2nd thoughts. I retried this and it now works:
Uncheck the box that says “Use WooCommerce Transactional Email System”
Case closed.- This reply was modified 2 years, 10 months ago by clickingclients.
Forum: Plugins
In reply to: [PW WooCommerce Gift Cards] Duplicate entry upon purchaseI’ve seen this – it doesn’t apply to us.
https://www.pimwick.com/pw-faq/gift-card-emails-not-being-sent-or-received/Forum: Plugins
In reply to: [Payment Plugins for Stripe WooCommerce] Supporting Restricted API Keys?Can you please assist in how we overcome the error?
We used the following restricted key settings:- All core resources: Write
- Checkout Sessions: only set to Write if you plan to use the Stripe Checkout feature; otherwise set to None.
- Webhook Endpoints: Read
- Radar: Write
- Everything else (including Stripe Connect) set to “None”
Forum: Plugins
In reply to: [Brevo for WooCommerce] WooCommerce HPOS compatibility?@dynit Seems to be silence at this stage.
“Whilst the option is greyed out for us, we have no option but to install other plugins.”
No worries.
No I don’t as I found a different plugin/approach.
@elliotvs supporting HPOS yet? 🙂
@neikoloves – that’s good. However, is it actually compatible with HPOS?
@acsnaterse – did you find any answer?
Seems the plugin author has been missing from the support and updates for over 6 months. Looking for an alternative now.