WP Map Plugins
Forum Replies Created
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Forum: Plugins
In reply to: [Interactive US Map] Page freezes when clicking on stateHello,
It seems that you are using the map with the Popup Maker plugin and it seems that there is an issue opening a modal window and that makes “loading loop” that makes and the page freezes, so I recommend that you contact the Popup Maker plugin developer for assistance.
I can see that you are using the premium version of the map plugin, so If you need any further assistance, please contact us directly through our contact page and we will be happy to assist you.
Forum: Plugins
In reply to: [Interactive US Map] Avada Not able to Save pages after UpdateHello,
Thanks for reaching out.
It seems that the issue you described is not related to our map, you may want to contact Avada support.
Kind regards
wpmapplugins.com
Support TeamForum: Plugins
In reply to: [Interactive US Map] Unable to delete pointHello,
Thanks for reaching out.
Please send us more details, with screenshot if possible and we will be more than happy to assist you.
For a quicker response, please use the contact form here.
Kind regards
wpmapplugins.com
Support TeamForum: Plugins
In reply to: [Interactive US Map] Show State AbbreviationHello,
Thanks for reaching out and I’m sorry for the late response.
It seems that you are using the premium version with clickable states (not the free regional version).
I took a look at the map on your website and I can see that you managed to display Virginia and its abbreviation (I guess you manually hide it before).
If you have any questions or need any help, feel free to contact us through the contact form here for a quick response.
Kind regards
wpmapplugins.com
Support TeamForum: Plugins
In reply to: [Interactive US Map] Us MapHello,
Please note that each of our map plugins comes with preset clickable areas. If you need a custom map, please contact us directly.
Kind regards
wpmapplugins.com
Support TeamForum: Reviews
In reply to: [Basic Interactive World Map] The only best word map pluginAwesome!! Thank you so much for your amazing feedback !!
Forum: Plugins
In reply to: [Interactive US Map] error – enable regionHello,
It seems that you are using an old version of the premium US Map plugin (please contact us directly to verify your purchase and be able to give you more specific support and update to the latest version).
As quick fix to this issue, please make sure that you have WP_DEBUG is set to false in the wp-config.php and try again, like so:
define( ‘WP_DEBUG’, false );
define( ‘WP_DEBUG_DISPLAY’, false );I also notice that there are many errors in the console including “jQuery is not defined”, so I suggest that you update or change your theme.
I’ll mark this as resolved and you are welcome to contact us directly if you need any assistance.
Kind regards
wpmapplugins.com
Support TeamForum: Plugins
In reply to: [Interactive US Map] Avada ThemeHello,
We didn’t any reported issues with Avada theme, it could be a conflict with another plugin, can you temporarily deactivate the other plugins? and see if any of them is making a conflict.
If you still have any issue, please send us a link to the page where you have the map (if possible) through this contact page and we will be happy to check that for you.
Kind regards
wpmapplugins.com
Support TeamForum: Plugins
In reply to: [Basic Interactive World Map] Problem w/ WP Rocket Deferred and Delayed JSHi Frank,
I’m not sure what was issue, but it is good to know that you managed to resolve it.
We didn’t have an issue with WP Rocket before but sometimes if the map plugin supporting JS files were manipulated with another plugin or change its time of loading (I mean it should be loaded after the jQuery file) that would affect the map functionality.
You said it is now not as flexible as before but we didn’t make a recent change to the plugin files, I hope you can contact us privately to discuss this and see if there is anything we can do to enhance our work.
Thanks for your feedback.
Kind regards
wpmapplugins.com
Support TeamForum: Plugins
In reply to: [Interactive US Map] How to Update size of Map?Hello,
I’ll mark this as resolved.
Unfortunately we don’t have control on ww.wp.xz.cn forum or comments so we can’t edit your comment. That’s why we always advise to use our private contact form.
Kind regards
wpmapplugins.com
Support TeamForum: Plugins
In reply to: [Interactive US Map] How to Update size of Map?Hello,
I had a look at your website and I suggest that you change the height value of line no.79 to be 690px instead of 470px
Kind regards
wpmapplugins.com
Support TeamForum: Plugins
In reply to: [Interactive US Map] How to Update size of Map?Hello,
The map size is automatically adjusted depending on the device size and the available area in your page, but you can manually adjust the size as you wish to fit in your website page by editing the height values of the #mapbase svg in the plugin file map-style.css
Note: once you save changes, you will need to clear the cache files (Ctrl+F5) to see the effect.
If you have any question about the Premium US Map with states, please consider using the contact form here so we can verify your purchase and be able to provide further assistance.
Kind regards
wpmapplugins.com
Support TeamForum: Plugins
In reply to: [Interactive US Map] Settings not updating on saveForum: Plugins
In reply to: [Interactive US Map] Settings not updating on saveHello,
We need to verify your purchase of the premium plugin to be able to give you specific support. Please send us your Purchase Code here.
As a quick notice, I can see that you are using “Wordfence” and that may be blocking the map from saving the data.
Kind regards
wpmapplugins.com
Support TeamForum: Plugins
In reply to: [Interactive UK Regional Map] Map not being viewable once editedHi Nathan,
Thanks for reaching out to us and sorry about the issue you have.
Please send us more details through this contact form, so we can investigate and solve this issue in a quicker and private way.
Kind regards
wpmapplugins.com
Support Team