Jamie
Forum Replies Created
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Forum: Plugins
In reply to: [Customizer Export/Import] bug: non-SSL URL in plugin infoWe’re about to do a release, we’ll get this fixed! Thanks for the report!
Forum: Plugins
In reply to: [Customizer Export/Import] Unable to import generated .dat files@nypoint we cannot replicate this issue now. Could you send us your .dat file? You can reach out via our contact form… select General Inquiry and once you get the auto reply, then you could reply and attach a copy of your .dat file so we can test with it.
Here’s the link to the contact form: https://www.wpbeaverbuilder.com/contact/
If you’d rather upload it to a file sharing website instead and post the URL that would work too. That part is up to you 🙂
- This reply was modified 1 year, 8 months ago by Jamie.
Forum: Plugins
In reply to: [Customizer Export/Import] Unable to import generated .dat filesThank you for confirming and for the review. We appreciate it!
Forum: Plugins
In reply to: [Customizer Export/Import] Unable to import generated .dat filesHi @jaapmarcus, thanks for reporting this. Can you give it a try now? We released an update today to address this.
You should be able to type this in the box (a comma separated list)
administrator, editor, shop_managerWe recommend you use capabilities and not roles but roles also work.
This issue is unrelated to Beaver Builder. It is instead related to your theme, Astra, and CSS they are using.
.ast-menu-toggle:focus { outline: thin dotted; }You’ll need to reach out to the Astra team for assistance.
You’re welcome. Wish I had a concrete solution for you as that is quite annoying.
But the staging site not having the problem while being identical does point to it being related to server configuration. Checking to see if Zlib is on might help the live site in that case.
Unfortunately, not with certainty as we’ve never been able to replicate it.
We’ve only seen this a small handful of times.
In some cases, the cause can be a tiny increase in memory usage when the page is set as the home page. So in that case, increasing the memory limit might work.
In others, users have found that turning
Zlibon works.In other cases, a workaround was not found other then unsetting the page as the home page.
Is the staging site on the same host/server? If it’s a host provided staging, a lot of times, the configuration will be different for staging vs production.
One thing that we’ve seen rarely on some specific hosts is that you can edit the home page when it’s not set as the home page. Can you try temporarily removing the page as the home page/front page and see if you can edit in that case when it’s just a normal page?
You can also try disabling history as well to see if that makes a difference:
https://docs.wpbeaverbuilder.com/beaver-builder/troubleshooting/miscellaneous/reduce-disable-undo-redo-manager/#disable-the-history-manager-while-editing-a-single-pageYou can even combine the norevisions and no history I mentioned before just to make sure so
yoursite.com/sample-page/?fl_builder&fl_builder_ui&norevisions&nohistoryIf none of that works, check your server error_log because if it’s a memory limit or some other PHP error, it should be logged.
There are various possible reasons why this could be occurring.
– Plugin conflict
This may be a plugin or theme conflict. Please attempt to disable all plugins except Beaver Builder, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles. If you can install plugins, install and activate "Health Check": <a href="https://ww.wp.xz.cn/plugins/health-check/">https://ww.wp.xz.cn/plugins/health-check/</a> It will add some additional features under the menu item under Tools > Site Health. On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, <strong>without affecting normal visitors to your site</strong>. This allows you to test for various compatibility issues. There's a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at <a href="https://make.ww.wp.xz.cn/support/handbook/appendix/troubleshooting-using-the-health-check/">https://make.ww.wp.xz.cn/support/handbook/appendix/troubleshooting-using-the-health-check/</a>– JS error coming from custom code added to the to a module like a script embed to an HTML module, etc.
In this case, please try to see if safe mode works: https://docs.wpbeaverbuilder.com/beaver-builder/troubleshooting/debugging/safe-mode/– Reaching server limits, such as memory limit (most common).
Since this is happening only on one page, this is a real possibility. Revisions might be pushing you over the memory limit. You can try loading the page in BB without loading the revisions temporarily by adding &norevisions to the URL. For example:
yoursite.com/sample-page/?fl_builder&fl_builder_ui&norevisionsForum: Plugins
In reply to: [Dashboard Welcome for Beaver Builder] Breaks when updating BB to 2.8.3@one3rdnerd This should be fixed now in 2.8.3.1 of Beaver Builder.
Forum: Plugins
In reply to: [Dashboard Welcome for Beaver Builder] Breaks when updating BB to 2.8.3Not at this time – we found out about it at end of day today, next week is a very short week for us. I’m hoping for next week but it may not be until the following week given the 3 day week next week.
Forum: Plugins
In reply to: [Dashboard Welcome for Beaver Builder] Breaks when updating BB to 2.8.3It’s not a specific conflict with Yoast / BB / DWBB. A fix we put in for Yoast is having unintended consequences with shortcodes in general when Yoast is active. We just became aware of the issue today so there’s no official fix yet aside from downgrading to 2.8.2.2 or commenting out a line in BB.
In v2.8.3,
in classes/class-fl-builder-compatibility.php
comment out line 103- This reply was modified 1 year, 11 months ago by Jamie.
Forum: Plugins
In reply to: [Dashboard Welcome for Beaver Builder] Breaks when updating BB to 2.8.3@one3rdnerd Jamie from BB here:
Are you using Yoast SEO by chance? If so, we do know of an issue with a fix for Yoast that is in 2.8.3 causing shortcodes not to render.
Forum: Fixing WordPress
In reply to: Dashboard Not WorkingDo you have access to the site admin email inbox so you can see the email the site sent with instructions?
If not, do you have access to the web hosting to view the server error logs to see the error?