Codexonics

Thanks for the 5-star review! Cheers 🙂

Thanks for the 5-star! 🙂 Cheers.

OK I’ve analyzed the log and it seems there is some incompatibility with your server with the plugin shell dump method. Can you please try adding this to your wp-config.php at export / source site? And then test again?


define('PRIME_MOVER_SLOW_WEB_HOST', true);


This will use native PHP dump method. This should hopefully fixed the issue – your package should now include SQL file. Let me know how it goes.

That’s weird, by the way you can find the export log in /wp-content/uploads/prime-mover-export-files/. Find the file with name like xxxx_xxxx_migration.log. Just get the latest log. Thanks for the test.

Thanks for import log. The export zip package does not have .sql file on it, that’s the reason of the error on the import/restoration end.

You will need to re-generate the export using the hotfix version here: https://codexonics.com/prime-mover/hotfix/prime-mover-free.1.1.0.zip

Use that version to create your export at your source site.

You can test this quickly by just exporting database only to check if it works and make sure the output zip now includes .SQL file on it.

Does generating export using the hotfix version now includes SQL file on it?
If there is no SQL, please send the export log to me and I will check.

This issue is on the export side not on the import side. Let me know the test results.

Hello,
Thanks for using Prime Mover as your migration / backup solution. Yes, this is a confirmed bug with the current version.
Can you please try these steps to fix this?

1. Download this hotfix: https://codexonics.com/prime-mover/hotfix/prime-mover-free.1.1.0.zip
2. Delete your old Prime Mover plugin copy and replace it with this new hotfix version.
3. Re-generate export so the SQL file is there inside the zip package.
4. Restore and see if you still see this error.

Please confirm if the hotfix fixes the issue then I’ll release a new version for this bug. Thanks for reporting !

Thanks for 5-star! 🙂

Hello Tom,
Thanks for trying out Prime Mover. This error could be caused by different factors that could be hosting-related, connection interruption or a multisite under maintenance mode (e.g. updating plugins). Fatal error can also cause this error.

To help us understand the true origin of this error, can you please provide more details on your issue by following this troubleshooting guidelines. Please describe the steps that results to this error. Once you followed the guidelines with WP_DEBUG enabled, we will know this error better and we can possibly fix it.

Also does this happen during export? or import?

If these happens during export, can you try exporting database only and see what happens? If exporting database works but does not work with export media files or with plugins, your site might be too heavy for your current hosting setup.

In this case, you can try to break down the export into different stages, you can read more tips here. Thanks again !