coldorak
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Well it seems it was a configuration problem somewhere on my host. In the end I’ve created a new instance on my cloud account, and restoring my backup worked perfectly this time. No php_error.log was generated despite having enabled it in the php.ini conf, and in syslog I didn’t get usable error messages, that’s why I tried creating a new host and there the backup restore worked.
Thanks anyway for the help!
- This reply was modified 1 year, 5 months ago by coldorak.
I’ve maybe found something in Apache’s error log:
[Fri Jan 10 13:32:20.407297 2025] [proxy_fcgi:error] [pid 87096:tid 140529786320640] [client XXXX:9592] AH01071: Got error ‘PHP message: WordPress database error Access denied; you need (at least one of) the SUPER privilege(s) for this operation for query SET GLOBAL max_allowed_packet=33554432 made by do_action(‘wp_ajax_updraft_ajax’), WP_Hook->do_action, WP_Hook->apply_filters, UpdraftPlus_Admin->updraft_ajax_handler, UpdraftPlus_WPAdmin_Commands->restore_alldownloaded, UpdraftPlus->analyse_db_file, UpdraftPlus->max_packet_size’, referer: https://xxxx.com/wp-admin/options-general.php?page=updraftplus
After updating that parameter in the mariadb config file to 64M, I don’t have this error in my log but I still cannot go further in the restoration process.
- This reply was modified 1 year, 5 months ago by coldorak.
I’ve taken a screen recording showing all that, it’s available here: https://imgur.com/a/lYTrS6L
The problem is the restore does not even start, as before what your screenshot shows I get the popup message saying that I did not select any component to restore, despite having checked them.
Playing with the developer tools from any of my browsers (I tried with Safari, Firefox and Edge), and unhiding the form with the components to select, I’ve tried re-checking the items, but I still can’t go past that error message, I cannot reach the 3rd step of the restoration. Hence no log file.
Hi,
Disabling most of my plugins did not help. I’ve made a new backup as I might have been a bit low on free space on the previous one, after having freed some space.
Same backup size, here’s the backup creation log: https://pastebin.com/kQSAi9kv
I’ve uploaded the backup files via scp to the target (original) website, rescanned for backup files, and when I try to restore I have the same problem.
Can’t find any log file in the updraft folder (except the one listed just above)