cori80

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  • Forum: Plugins
    In reply to: [WooCommerce Square] Square Payment Failed (Status code CUSTOMER_NOT_FOUND:
    Thread Starter cori80

    (@cori80)

    1 year, 9 months ago

    Thank you Shameem. It’s not a subscription. We sell wholesale products to brick and mortar retail stores. There is an approval process and we require our customers to create an account so we can have their reseller certificates etc.

    I compared the customer IDs like you suggested. One didn’t match and the other wasn’t in Square’s customer directory. I simply copied and updated the ID on WooCommerce. Hopefully that should fix the issue for that particular customer.

    For the one that doesn’t exist. Should I create one manually in the square directory?

    Forum: Plugins
    In reply to: [WooCommerce Square] Square Payment Failed (Status code CUSTOMER_NOT_FOUND:
    Thread Starter cori80

    (@cori80)

    1 year, 9 months ago

    Thanks for the prompt reply. Only specific ones. Not that the website had been up and running for long (4 months or so) but from what I can tell, two of the very first registered accounts has the problem above among 50+

    Based on your comment, you’re saying square is trying to find that particular customer in square’s database to validate? I have the sync inventory option enabled on the plugin if it helps any.

Viewing 2 replies - 1 through 2 (of 2 total)