Creame

Hello, there is a problem with your pop-up.

There is a div that is not closed correctly and that is why the pop-up it’s “capturing” Joinchat’s button.

To fix it, just before the </form> tag should be a </div> tag.

Indeed, if GA4 is configured as an extra destination in another Tag (Google Ads or other) the Joinchat script does not detect it.

For now, the solution is to explicitly add the GA4 property in your script. e.g.

<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'AW-999999999');
gtag('config', 'G-999999999'); // Add this line with your GA4 Measurement ID
</script>

Update ready!

Thanks for the report and apology for the inconvenience.

Do you remember what the previous version of Joinchat was, before updating? Was it already Joinchat 5 or was it some version 4?

In the latest updates we have not changed anything regarding multi-language compatibility (except for the line breaks mentioned above).

You can dlownload old verisons of Joinchat from here.

We would also like to know more about this problem and try to solve it. If you wish you can contact us at pacotole[at]join[dot]chat

Hi, try with the last version 5.0.13. We have found the problem: an unclosed SVG may be breaking the layout.

We are investigating it, we think it may be due to some Javascript optimization plugin. Or due to some GA4 change that doesn’t appear config property in dataLayer.

@luisbetancourt if you can share some of affected urls to check them, we will thank you.

Hello, this is a Joinchat Premium issue and is fixed in version 5.0.10. You just need to update it.

Note: You don’t need Join.chat+, can safely deactivate and remove it.

The problem is for WPRocket optimization. You can view your site here without optimizations.